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Ruby Receptionist Jobs (NOW HIRING)

Ruby Receptionists

Customer Service Agent

Chesapeake, VA · On-site

$19 - $21/hr

Full-Time Customer Service Agent At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and ...

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How much do ruby receptionist jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for ruby receptionist in the United States is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What is a Ruby Receptionist job?

A Ruby Receptionist is a remote virtual receptionist who answers calls, takes messages, and provides excellent customer service on behalf of businesses. They handle scheduling, call transfers, and basic customer inquiries while maintaining a friendly and professional tone. This role requires strong communication skills, multitasking abilities, and a commitment to delivering personalized experiences for clients.

What are the key skills and qualifications needed to thrive in the Ruby Receptionist position, and why are they important?

To thrive as a Ruby Receptionist, strong phone etiquette, customer service abilities, and proficiency in verbal and written communication are essential, typically accompanied by a high school diploma or equivalent. Familiarity with call management software, CRM tools, and cloud-based communication platforms is often required. Outstanding interpersonal skills, the ability to multitask, and a positive, professional demeanor help individuals excel in this position. These attributes ensure efficient client interactions and seamless support to businesses, creating a polished first impression for callers and clients alike.

What does a typical shift look like for a Ruby Receptionist and how is work structured?

A typical shift for a Ruby Receptionist involves answering incoming calls, transferring callers, taking messages, and providing information on behalf of client businesses, all while adhering to established scripts and protocols. Most Ruby Receptionists work remotely in a supportive, team-based environment with regular communication through digital collaboration tools. The schedule is often structured in shifts that may include mornings, afternoons, or evenings, depending on business needs. As part of a virtual team, you’ll have access to ongoing training and support, and high performers may have opportunities to advance into supervisory or specialized roles.

What is a ruby receptionist job description?

A Ruby Receptionist is responsible for managing incoming calls, greeting visitors, and providing excellent customer service in a professional environment. The role often involves using phone systems, scheduling appointments, and maintaining a positive, organized front desk presence. Strong communication skills and a friendly demeanor are essential for success in this position.
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Ruby Receptionist jobs near you
Infographic showing various Ruby Receptionist job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $38,966 per year, or $18.7 per hour.
Full Time Customer Service Agent

Full Time Customer Service Agent

Ruby Receptionists

Chesapeake, VA

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Full-Time Customer Service Agent

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. We're seeking empathetic, customer focused professionals to join our team in-office at our Chesapeake, VA, or Virginia Beach, VA locations. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays.

*Note: All interviews will be conducted at our Chesapeake office.

What You'll Do

  • Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
  • Ensure accuracy and a high attention to detail in all written communications.
  • Efficiently multitask in a fast-paced environment across two monitors.
  • Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.

Your Qualifications and Skills

  • A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
  • A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
  • A proven track record of self-motivation and reliable attendance.

Preferred, but not required:

  • Experience in a high-volume call center, customer service, or administrative role.
  • Proficiency in Office 365.
  • Bilingual (Spanish/English) is a plus.

Compensation and Benefits

  • Competitive Pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19/hour.
  • Extensive Benefits:
  • Employee Stock Ownership Plan
  • 401k with Matching Contributions
  • Full Medical, Dental, and Vision Insurance
    • 2 Weeks Paid Vacation in Year 1
    • Life Insurance Policy
    • Legal Assistance

Schedule/Hours:

  • 2nd shift
  • We have M-F schedules as well as schedules that require one weekend day

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.


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