Rochling Automotive Jobs (NOW HIRING)

Job Summary:
Röchling Automotive is a global leader in integrated system solutions for the automotive industry, focusing on aerodynamics, powertrain, and new mobility. They are seeking a Specialist Systems Application (SAP Functional Analyst) to provide support to end users, assist with complex technical issues, and collaborate with SAP Module Managers to enhance system efficiency.
Responsibilities:
• Provide support to end users by addressing problems, new challenges, and assisting with the implementation of new processes, including creating documentation for reference.
• Assist the Application team in resolving complex technical issues and supporting SAP testing when necessary.
• As a Specialist in System Applications, we offer training, guidance, and collaboration with SAP Key Users, if applicable.
• Work closely with SAP Module Managers on a global scale to ensure alignment and efficiency.
• Ensure timely resolution of tickets (Incidents and Change Requests) in accordance with SLA, escalating issues when appropriate.
• Review ticket categorization and make any necessary adjustments for accuracy.
• Develop knowledge articles to empower end users with self-service solutions.
• Continuously enhance technical skills and knowledge by collaborating with Senior Application Specialists and seeking external training opportunities when needed.
• Provide training to Key Users to ensure effective system usage.
• Review, assess, and approve documentation created by Key Users for accuracy and clarity.
• Prepare and share comprehensive documentation for Key Users and colleagues, ensuring it is accessible to the Application.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• 2–4 years of experience providing application or system support, preferably in SAP environments.
• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.
• Proactive attitude and commitment to continuous learning and process improvement.
Company:
Röchling Industrial. Empowering Industry. Röchling Industrial supplies almost every sector of industry with optimal, application-oriented materials. Founded in 1822, the company is headquartered in Dallas, USA, with a team of 10001+ employees. The company is currently Late Stage.