Roaming Manager Jobs in Indiana (NOW HIRING)

A Roaming Manager is responsible for overseeing international roaming services for a telecom company. They manage partnerships with other mobile operators, negotiate roaming agreements, ensure compliance with regulations, and optimize costs. They also monitor network performance, troubleshoot roaming issues, and work on enhancing customer experience. Their role is crucial in ensuring seamless connectivity for customers traveling abroad.

A Roaming Manager is responsible for managing international roaming agreements, coordinating service launches with partner networks, and monitoring roaming performance metrics. Daily tasks often include troubleshooting roaming issues, analyzing usage data, negotiating contract terms, and ensuring compliance with industry regulations. The role involves close collaboration with internal teams such as network operations, billing, and customer service, as well as regular communication with international partners. This dynamic work environment provides opportunities to develop expertise in global telecom operations and to take on higher-level strategic roles in the future.

To thrive as a Roaming Manager, you need a strong background in telecommunications operations, in-depth knowledge of international roaming agreements, and experience with roaming billing and fraud management, typically supported by a degree in telecommunications or a related field. Familiarity with roaming management platforms, data clearinghouses, and industry standards such as GSMA is essential. Excellent communication, negotiation, and problem-solving skills help build strong relationships with partners and swiftly resolve service issues. These qualities ensure successful coordination of roaming services, optimal customer experience, and effective collaboration with global partners.