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Roadside Assistance Dispatcher Jobs (NOW HIRING)

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

Ferrovial

Roadside Assistance Technician (SSP)

Charlotte, NC · On-site

$35K - $35K/yr

As the Roadside Assistance Technician , you will operate a high equipped vehicle for performing ... An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Penske's 24/7 Roadside Assistance team supports the world's largest non-governmental fleet of over 430,000 vehicles. The 24/7 Roadside Assistance Coordinator II is primarily responsible for ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Penske's 24/7 Roadside Assistance team supports the world's largest non-governmental fleet of over 430,000 vehicles. The 24/7 Roadside Assistance Coordinator II is primarily responsible for ...

Midas

Fleet Dispatcher

Livonia, MI · On-site

$17 - $20/hr

Vision insurance A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone ...

Gene's Towing

Be Seen First

Part Time Dispatcher/Router

Lakewood, WA · On-site

$19 - $21/hr

Dispatchers serve as the primary point of contact for customers, law enforcement agencies, roadside assistance providers, and drivers, ensuring efficient and professional service at all times.

Dacus

Remote On-Call Tow Dispatcher

Mcpherson, KS · On-site

$16.75 - $22.25/hr

Respond promptly and courteously to incoming calls for roadside assistance and towing services ... Dispatching Services: Efficiently enter call information into our towing software system, dispatch ...

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Roadside Assistance Dispatcher information

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How much do roadside assistance dispatcher jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for roadside assistance dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a roadside assistance dispatcher?

A Roadside Assistance Dispatcher is responsible for receiving calls from stranded motorists and coordinating assistance from nearby tow trucks or service providers. They assess the situation, gather necessary details, and dispatch the appropriate help to ensure timely and efficient roadside support. Dispatchers must stay organized, communicate clearly with drivers and customers, and use dispatching software to track service requests. This role requires strong problem-solving skills and the ability to remain calm under pressure to assist motorists in emergency situations.

What does a roadside assistance dispatcher do?

A typical day for a Roadside Assistance Dispatcher involves answering incoming calls from motorists in need, assessing the situation quickly, and dispatching the appropriate service technician or tow truck. You will use specialized software to log incidents, monitor service vehicles, and provide updates to both customers and field staff throughout each job. Collaboration with team members, technicians, and occasionally law enforcement or insurance representatives is common to ensure fast, accurate resolutions. Expect to juggle multiple service requests at once while maintaining a calm and professional demeanor, especially during peak periods or inclement weather. This dynamic environment offers opportunities to build strong communication and crisis management skills while helping people in urgent situations.

What are the key skills and qualifications needed to thrive as a roadside assistance dispatcher?

Roadside Assistance Dispatchers require strong multi-tasking abilities, attention to detail, and proficiency in communicating clearly under pressure, usually with at least a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and two-way radio communication is commonly expected, and some employers may prefer candidates with emergency dispatch certifications. Exceptional customer service, problem-solving abilities, and the capacity to remain calm and empathetic during stressful situations make candidates stand out. These combined skills ensure prompt, accurate, and effective assistance to motorists in need, directly impacting client satisfaction and safety.

Is it hard to get hired as a roadside assistance dispatcher?

Getting hired as a roadside assistance dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Employers often look for previous customer service or call center experience, and some positions may require a valid driver's license or background checks. The hiring process can vary but generally involves interviews and skill assessments.

What disqualifies you from being a roadside assistance dispatcher?

Disqualifications for a roadside assistance dispatcher typically include a poor driving record, lack of relevant communication skills, or failure to pass background checks and drug screenings. Additionally, candidates may need a valid driver's license and the ability to work flexible hours, including nights and weekends.
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Roadside Assistance Dispatcher jobs near you
Infographic showing various Roadside Assistance Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher

A&g Towing & Recovery Llc

Somerset, NJ • On-site

$16/hr

Part-time

Re-posted 4 days ago

Job description

A&G Towing & Recovery – New Jersey

Position Title: Dispatcher
Department: Operations
Employment Type: Part Time
Location: New Jersey
Position Summary
The Dispatcher is responsible for coordinating tow truck drivers, managing incoming calls, assigning service requests, and ensuring efficient, safe, and professional operations. This role requires strong communication skills, multitasking ability, and knowledge of towing and roadside assistance procedures.
Looking for 6am-12pm shift and weekend availability.
Essential Duties and Responsibilities
  • Answer incoming calls from customers, motor clubs, police departments, and clients.
  • Dispatch drivers to service calls using company dispatch software or radio/phone communication.
  • Monitor driver locations, job progress, and response times.
  • Provide accurate job details, directions, and special instructions to drivers.
  • Maintain communication with drivers throughout each assignment.
  • Enter and update call information in the dispatch system.
  • Coordinate priority calls, accident scenes, and emergency situations.
  • Handle customer inquiries, complaints, and service updates professionally.
  • Maintain accurate records of calls, times, and job statuses.
  • Assist with scheduling drivers and shift coverage when needed.

  • Follow all company policies, safety procedures, and compliance requirements.

  • Going to impound yard to release vehicles and collect payments.

Required Qualifications
  • High school diploma or equivalent.
  • Prior dispatch, call center, or towing industry experience preferred.
  • Strong communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Basic computer skills and ability to learn dispatch software.
  • Reliable attendance and punctuality.
  • Ability to remain calm under pressure.
Preferred Qualifications
  • Experience in towing, roadside assistance, or transportation dispatch.
  • Knowledge of New Jersey roadways and geography.
  • Experience working with motor clubs or insurance dispatch systems.
Work Environment
  • Office or dispatch center environment.
  • May involve high call volume and stressful situations.
  • Shift work may include nights, weekends, and holidays.
Physical Requirements
  • Ability to sit for extended periods.
  • Frequent use of phone, computer, and radio equipment.