ZipRecruiter

Log In

1

Customer Service Representative Roadside Assistance Jobs

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Many of our contracted customers depend on our 24/7 Roadside Assistance service to deliver a safe ... Physical Requirements: -The physical and mental demands described here are representative of those ...

Sila Services

Customer Service Representative

Norfolk, VA · On-site

$18 - $20/hr

Customer Service Representative (CSR) Guy Smith Home Services - Norfolk, VA Looking for a customer ... Roads area. Our success is driven by skilled technicians in the field-and strong Customer Service ...

next page

Showing results 1-20

All JobsCustomer Service Representative Roadside Assistance Jobs

Customer Service Representative Roadside Assistance information

See salary details

$9

$18

$26

How much do customer service representative roadside assistance jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service representative roadside assistance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Roadside Assistance vs Customer Support Specialist?

AspectCustomer Service Representative Roadside AssistanceCustomer Support Specialist
CredentialsHigh school diploma, relevant certifications (e.g., roadside safety)High school diploma or higher, technical knowledge often preferred
Work EnvironmentCall centers, on-site at roadside locations, mobile unitsCall centers, online support, in-office or remote
Industry UsageAutomotive, insurance, roadside assistance companiesVarious industries including tech, retail, services
Common Search IntentAssistance with roadside issues, emergency helpProduct or service support, troubleshooting

Customer Service Representative Roadside Assistance roles focus on providing emergency roadside help, often requiring specific certifications and working in mobile or roadside environments. Customer Support Specialists handle general customer inquiries across industries, typically in call centers or remotely. While both roles involve customer interaction, their environments and expertise differ significantly.

What are the main challenges Customer Service Representatives face when handling roadside assistance calls, and how are they supported in these situations?

Customer Service Representatives in roadside assistance often encounter high-pressure situations, as callers may be stressed or in urgent need of help. The main challenges include quickly assessing the situation, staying calm under pressure, and coordinating efficiently with tow truck drivers or emergency services. Most companies provide comprehensive training, scripts for common scenarios, and access to real-time support from supervisors or technical teams to help representatives manage these calls effectively. Additionally, many teams foster a collaborative environment, where colleagues share best practices and support each other during difficult shifts.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Roadside Assistance, and why are they important?

To thrive as a Customer Service Representative in Roadside Assistance, you need strong problem-solving abilities, excellent verbal communication, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, GPS dispatch systems, and telephony platforms is often required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These qualities are essential to efficiently assist distressed customers, coordinate timely support, and maintain a high standard of service in urgent situations.

Does AAA hire remotely?

Customer Service Representative roles at AAA typically require in-person interaction at service centers, but some positions may offer remote or hybrid options depending on the location and company policies. It is best to check the specific job listing for remote work availability and requirements such as communication skills and computer proficiency.

What jobs pay 4000 a week without a degree?

Customer Service Representative roles in roadside assistance can pay around $4,000 weekly for experienced agents or those working overtime, especially in high-demand areas or with commission structures. Typically, these jobs require strong communication skills, problem-solving abilities, and sometimes certifications in first aid or safety, but they often do not require a college degree. High earnings are usually associated with full-time, overtime, or commission-based work in the industry.

What does a Customer Service Representative for Roadside Assistance do?

A Customer Service Representative for Roadside Assistance helps drivers who are experiencing car troubles while on the road. They answer calls from customers needing assistance with issues like flat tires, dead batteries, lockouts, or towing. Representatives gather important information, dispatch service providers, and offer reassurance to customers during stressful situations. Their main goal is to resolve the issue quickly and ensure the customer is safe and satisfied.

How can I make 2000 a week working from home?

A Customer Service Representative in roadside assistance can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, familiarity with dispatch software, and the ability to handle high call volumes. Earning this level of income may also involve performance bonuses, overtime, or working during peak hours, depending on the employer's pay structure.

What is the highest paid customer service job?

Customer service roles in specialized fields such as technical support, healthcare, or financial services tend to be among the highest paid, with positions like customer service managers or technical support supervisors earning higher salaries. Additionally, customer service representatives with advanced certifications or experience in complex industries can command higher wages, especially in managerial or supervisory positions.
More about Customer Service Representative Roadside Assistance jobs
What states have the most Customer Service Representative Roadside Assistance jobs? States with the most job openings for Customer Service Representative Roadside Assistance jobs include:
What job categories do people searching Customer Service Representative Roadside Assistance jobs look for? The top searched job categories for Customer Service Representative Roadside Assistance jobs are:
Customer Service Representative Roadside Assistance jobs near you
Infographic showing various Customer Service Representative Roadside Assistance job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Call Center Representative - Roadside Assistance

Call Center Representative - Roadside Assistance

American Automobile Association (AAA)

Virginia Beach, VA • Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

220th of 298 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

The starting pay range for this position is $18.85 - $20.74 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

FacebookTwitter

View All American Automobile Association Jobs

Apply