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Customer Service Representative Roadside Assistance Jobs

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Provide training assistance to new CSR's. * Provide prompt, courteous customer service and resolve customer issues on shift. * Submits to the Store Manager for approval, a grocery order for their ...

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Customer Service Representative Roadside Assistance information

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$9

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$26

How much do customer service representative roadside assistance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service representative roadside assistance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Roadside Assistance vs Customer Support Specialist?

AspectCustomer Service Representative Roadside AssistanceCustomer Support Specialist
CredentialsHigh school diploma, relevant certifications (e.g., roadside safety)High school diploma or higher, technical knowledge often preferred
Work EnvironmentCall centers, on-site at roadside locations, mobile unitsCall centers, online support, in-office or remote
Industry UsageAutomotive, insurance, roadside assistance companiesVarious industries including tech, retail, services
Common Search IntentAssistance with roadside issues, emergency helpProduct or service support, troubleshooting

Customer Service Representative Roadside Assistance roles focus on providing emergency roadside help, often requiring specific certifications and working in mobile or roadside environments. Customer Support Specialists handle general customer inquiries across industries, typically in call centers or remotely. While both roles involve customer interaction, their environments and expertise differ significantly.

What are the main challenges customer service representatives face when handling roadside assistance calls, and how are they supported in these situations?

Customer Service Representatives in roadside assistance often encounter high-pressure situations, as callers may be stressed or in urgent need of help. The main challenges include quickly assessing the situation, staying calm under pressure, and coordinating efficiently with tow truck drivers or emergency services. Most companies provide comprehensive training, scripts for common scenarios, and access to real-time support from supervisors or technical teams to help representatives manage these calls effectively. Additionally, many teams foster a collaborative environment, where colleagues share best practices and support each other during difficult shifts.

What are the key skills and qualifications needed to thrive as a customer service representative roadside assistance?

To thrive as a Customer Service Representative in Roadside Assistance, you need strong problem-solving abilities, excellent verbal communication, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, GPS dispatch systems, and telephony platforms is often required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These qualities are essential to efficiently assist distressed customers, coordinate timely support, and maintain a high standard of service in urgent situations.

What does a customer service representative roadside assistance do?

A Customer Service Representative for Roadside Assistance helps drivers who are experiencing car troubles while on the road. They answer calls from customers needing assistance with issues like flat tires, dead batteries, lockouts, or towing. Representatives gather important information, dispatch service providers, and offer reassurance to customers during stressful situations. Their main goal is to resolve the issue quickly and ensure the customer is safe and satisfied.
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What job categories do people searching Customer Service Representative Roadside Assistance jobs look for?

The top searched job categories for Customer Service Representative Roadside Assistance jobs are:

Customer Service Representative Roadside Assistance jobs near you
Infographic showing various Customer Service Representative Roadside Assistance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

European Wax Center

Allentown, PA

$12 - $13/hr

Full-time

Re-posted 16 days ago

Job description

European Wax Center - Airport Road is looking for a guest service associate to join our growing team!

Main Responsibilities of a Guest Service Representative
  • Serves customers by providing all necessary service and product information.
  • Resolves service and product problems.
  • Upselling packages and products.
  • Ensures customer satisfaction and pleasant user experience.
Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative
  • Answers service and product questions to attract potential customers.
  • Recommends other services and products based on the known information.
  • Records account information to open customer accounts.
  • Updates account information.
  • Maintains customer records.
  • Resolves service and product problems.
  • Clarifies customers' complaints.
  • Determines the cause of the problem.
  • Provides adequate solutions to problems according to the policy.
  • Has the sales ability to upsell packages and products.
Customer Service Representative Job Requirements
  • Multitasking
  • Analyzing information
  • Sales background
  • Resolving conflict
  • Phone skills
  • Listening
  • Documentations skills
  • Market Knowledge
  • Problem-solving
  • Quality focus
  • Communication skills
  • Product knowledge
  • Customer service

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.