Roadside assistance jobs include work as a roadside assistance agent, a roadside assistance technician, and tow or service driver. The specific duties for these positions vary, but your role is always to assist a driver in an emergency situation. For example, a tow and service driver’s responsibilities are to respond to calls for roadside assistance and assess the mechanical issues with the car or truck. If they are simple issues, such as a flat tire, a car in need of gas, or a battery jump start, you may fix them there. If the problems require a more experienced mechanic, you tow the vehicle to a shop. A roadside assistance agent works in a call center and takes customer calls. Their job is to assess the issue and send the proper specialist to help.