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Roadside Assistance Dispatcher Jobs (NOW HIRING)

Jiffys mobile

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Jiffys assistance - Roadside assistance

Fort Wayne, IN · On-site

$125 - $1.3K/wk

Use technology and AI to coordinate customers, workers, dispatching, sales, scheduling, and service ... roadside assistance, mobile automotive services, local commerce, marketplace buying and selling ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

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How much do roadside assistance dispatcher jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for roadside assistance dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a roadside assistance dispatcher?

A Roadside Assistance Dispatcher is responsible for receiving calls from stranded motorists and coordinating assistance from nearby tow trucks or service providers. They assess the situation, gather necessary details, and dispatch the appropriate help to ensure timely and efficient roadside support. Dispatchers must stay organized, communicate clearly with drivers and customers, and use dispatching software to track service requests. This role requires strong problem-solving skills and the ability to remain calm under pressure to assist motorists in emergency situations.

What does a roadside assistance dispatcher do?

A typical day for a Roadside Assistance Dispatcher involves answering incoming calls from motorists in need, assessing the situation quickly, and dispatching the appropriate service technician or tow truck. You will use specialized software to log incidents, monitor service vehicles, and provide updates to both customers and field staff throughout each job. Collaboration with team members, technicians, and occasionally law enforcement or insurance representatives is common to ensure fast, accurate resolutions. Expect to juggle multiple service requests at once while maintaining a calm and professional demeanor, especially during peak periods or inclement weather. This dynamic environment offers opportunities to build strong communication and crisis management skills while helping people in urgent situations.

What are the key skills and qualifications needed to thrive as a roadside assistance dispatcher?

Roadside Assistance Dispatchers require strong multi-tasking abilities, attention to detail, and proficiency in communicating clearly under pressure, usually with at least a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and two-way radio communication is commonly expected, and some employers may prefer candidates with emergency dispatch certifications. Exceptional customer service, problem-solving abilities, and the capacity to remain calm and empathetic during stressful situations make candidates stand out. These combined skills ensure prompt, accurate, and effective assistance to motorists in need, directly impacting client satisfaction and safety.

Is it hard to get hired as a roadside assistance dispatcher?

Getting hired as a roadside assistance dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Employers often look for previous customer service or call center experience, and some positions may require a valid driver's license or background checks. The hiring process can vary but generally involves interviews and skill assessments.

What disqualifies you from being a roadside assistance dispatcher?

Disqualifications for a roadside assistance dispatcher typically include a poor driving record, lack of relevant communication skills, or failure to pass background checks and drug screenings. Additionally, candidates may need a valid driver's license and the ability to work flexible hours, including nights and weekends.
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Roadside Assistance Dispatcher jobs near you
Infographic showing various Roadside Assistance Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher, Roadside Assistance

Estes Express Lines

Charlotte, NC

Full-time

Re-posted 17 days ago

Estes Express Lines rating

8.3

Company rating: 8.3 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

4th of 64 rated delivery companies

Job description

Job Summary:

As a leading LTL freight carrier who has been in business since 1931, Estes Express Lines takes great pride in leading the industry with qualified Roadside Assistance Dispatchers based in our corporate offices in Richmond, Va. Dispatchers are the first contact Estes' drivers make when their equipment fails and Dispatchers help them get back on the roads to meet the customer needs. If you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

  • Responsible for assisting road drivers by coordinating breakdown & accidents via telephone communication with Estes Central Dispatch, Safety, Maintenance personnel & outside vendors
  • Monitor DOT roadside inspections and authorize purchase orders
  • Assist co-workers in other office duties
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
  • Strong customer service focus and excellent communication skills required
  • Efficient data entry skills required
  • Experience using MS Office and Excel preferred
  • Strong work ethic and flexibility to work various hours and shifts based on business needs. Roadside Dispatch team works 24/7/365 days
  • Mechanical experience preferred
  • Dispatching experience preferred
  • Completion of technical school and experience with heavy trucks preferred
  • AS/400 experience preferred
  • Ability to multi-task and make quick decisions while working in a fast paced team environment
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.


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About Estes Express Lines

Sourced by ZipRecruiter

Estes Express Lines, headquartered in Richmond, Virginia, USA, is a full-service freight transportation provider. Founded in 1931, the company has grown to be one of the leading freight carriers in North America. They serve customers across the continental U.S., Canada, Mexico, and across the globe with an extensive network of nearly 260 terminals. Their services encompass less-than-truckload (LTL), time-critical guaranteed, volume and truckload, global, and custom solutions. Estes values reliability, responsibility, and resources, showing their commitment to delivering quality services and an unmatched freight transportation network.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1931

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