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Roadside Assistance Dispatcher Jobs (NOW HIRING)

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ · On-site

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

$16/hr

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

A&g Towing & Recovery Llc

Dispatcher

Somerset, NJ

Dispatcher Department: Operations Employment Type: Part Time Location: New Jersey Position Summary ... roadside assistance procedures. Looking for 6am-12pm shift and weekend availability. Essential ...

Ferrovial

Roadside Assistance Technician (SSP)

Charlotte, NC · On-site

$35K - $35K/yr

As the Roadside Assistance Technician , you will operate a high equipped vehicle for performing ... An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Penske's 24/7 Roadside Assistance team supports the world's largest non-governmental fleet of over 430,000 vehicles. The 24/7 Roadside Assistance Coordinator II is primarily responsible for ...

Ferrovial

Roadside Assistance Technician (SSP)

Charlotte, NC · On-site

$36K - $37K/yr

As the Roadside Assistance Technician , you will operate a high equipped vehicle for performing ... An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Penske's 24/7 Roadside Assistance team supports the world's largest non-governmental fleet of over 430,000 vehicles. The 24/7 Roadside Assistance Coordinator II is primarily responsible for ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Penske's 24/7 Roadside Assistance team supports the world's largest non-governmental fleet of over 430,000 vehicles. The 24/7 Roadside Assistance Coordinator II is primarily responsible for ...

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Roadside Assistance Dispatcher information

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How much do roadside assistance dispatcher jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for roadside assistance dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a roadside assistance dispatcher?

Roadside Assistance Dispatchers require strong multi-tasking abilities, attention to detail, and proficiency in communicating clearly under pressure, usually with at least a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and two-way radio communication is commonly expected, and some employers may prefer candidates with emergency dispatch certifications. Exceptional customer service, problem-solving abilities, and the capacity to remain calm and empathetic during stressful situations make candidates stand out. These combined skills ensure prompt, accurate, and effective assistance to motorists in need, directly impacting client satisfaction and safety.

What does a roadside assistance dispatcher do?

A typical day for a Roadside Assistance Dispatcher involves answering incoming calls from motorists in need, assessing the situation quickly, and dispatching the appropriate service technician or tow truck. You will use specialized software to log incidents, monitor service vehicles, and provide updates to both customers and field staff throughout each job. Collaboration with team members, technicians, and occasionally law enforcement or insurance representatives is common to ensure fast, accurate resolutions. Expect to juggle multiple service requests at once while maintaining a calm and professional demeanor, especially during peak periods or inclement weather. This dynamic environment offers opportunities to build strong communication and crisis management skills while helping people in urgent situations.

Is it hard to get hired as a roadside assistance dispatcher?

Getting hired as a roadside assistance dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Employers often look for previous customer service experience and may require a valid driver's license or background check. The hiring process can vary but generally involves interviews and skill assessments.

What is a roadside assistance dispatcher?

A Roadside Assistance Dispatcher is responsible for receiving calls from stranded motorists and coordinating assistance from nearby tow trucks or service providers. They assess the situation, gather necessary details, and dispatch the appropriate help to ensure timely and efficient roadside support. Dispatchers must stay organized, communicate clearly with drivers and customers, and use dispatching software to track service requests. This role requires strong problem-solving skills and the ability to remain calm under pressure to assist motorists in emergency situations.

More about Roadside Assistance Dispatcher jobs
What cities are hiring for Roadside Assistance Dispatcher jobs? Cities with the most Roadside Assistance Dispatcher job openings:
What are the most commonly searched types of Roadside Assistance Dispatcher jobs? The most popular types of Roadside Assistance Dispatcher jobs are:
What states have the most Roadside Assistance Dispatcher jobs? States with the most job openings for Roadside Assistance Dispatcher jobs include:
What job categories do people searching Roadside Assistance Dispatcher jobs look for? The top searched job categories for Roadside Assistance Dispatcher jobs are:
Roadside Assistance Dispatcher jobs near you
Infographic showing various Roadside Assistance Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Towing & Roadside Services Dispatch Coordinator in Day Shift

Nk Towing & Roadside Services Inc

Vista, CA • On-site

$38K - $45K/yr

Full-time

Re-posted 23 days ago

Job description

NK Towing is a AAA Approved Company hiring for day-time dispatch positions. We are a FAST-paced company looking for self-starters who are quick learners, focused and require minimal supervision (after training).
Dispatcher Position - We will train YOU!

As a Dispatcher at NK Towing, you'll play an important role in helping AAA members during stressful situations. We're looking for someone who communicates clearly, stays calm under pressure, and can make smart decisions—especially when responding to urgent roadside assistance calls.
A. Essential Duties and Responsibilities -- Dispatcher
  • Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software
  • Answers phones in a timely, friendly and professional manner; Investigates the needs of the caller to appropriately dispatch the best service vehicle and driver to meet the needs of the customer and the goals of the company
  • Dispatches calls based on the service(s) and the appropriate service truck needed to assist the customer
  • Complete report / paperwork, in timely and accurately; meet deadlines, collect driver documents daily, complete log sheets
  • Effectively communicate with others, provide accurate information
  • Keep accurate records of time of departure or dispatch, time of arrival (10-97) and time of call completion (10-98), tow destinations, all service call charges and/or additional charges
  • Strictly follows company processes for clearing calls, including complete and accurate documentation
  • Effectively use GPS tools to track the location of company vehicles to aid and assist in prompt service
B. Requirements for all Positions:
  • Excellent customer service skills and the ability to multi-task
  • Must be willing to work a flexible shift including weekends (Dispatcher)
  • Computer and typing skills. 
  • Strong work ethic, self-motivated, and very organized
  • Strong desire to help people and solve challenging problems.
  • Ability to work well under pressure.
  • Ability to retain information and process constantly changing scenarios with attention to detail.
  • Have dependable transportation arrangements, be on time and regularly attend work shifts
  • smile and enjoy your work.
MINIMUM QUALIFICATIONS:
C. Experience:
  • Experience is a plus but not required.
D. Knowledge, Ability and Skill:
  • Must possess a good command of both oral and written language.
  • Ability to work alone and handle emergency situations calmly, promptly and efficiently.
  • Ability or Skill in typing, computers and record keeping.
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Capacity to learn communication system techniques.
  • Ability to maintain professional demeanor in challenging towing work environment.
If this describes YOU. . . Apply Today. Applications are accepted online or in person. We would love to meet you!
NK is located at 451 Olive Ave, Vista, CA 92083. We are available 9am-5pm- Monday-Friday for in-person applications.
About NK Towing & Roadside Services:

Join the NK Family and become a Tow Truck Driver, Battery Service Provider, Dispatcher or a member of our Transportation Office Team! NK offers emergency towing and emergency roadside assistance assistance services for AAA Members, Law Enforcement and the Public. If you want to become a AAA Mobile Battery Service Provider, a Professional Tow Truck Driver, or a Emergency Roadside Assistance Dispatcher, NK Towing is your top option.  
With a full fleet of vehicles, we have been training and developing our Roadside Assistance Professionals to drive all kinds of light, medium and heavy duty trucks for more than 18 years. By joining NK Towing you will obtain new skills and learn new practices on how to provide a variety of customer solutions for Roadside dilemmas. These include: Battery Services, Lock-Outs, Fuel Deliveries, Tire Changes for our BSP Drivers and for our California Drivers: Auto Collision and Heavy Duty Towing, that includes RVs tows, buses, trucks, boats, storage containers and heavy equipment tows. You will also participate in AAA training and seminars on industry best practices and providing top-quality customer service to AAA customers. Join the NK Family of Roadside Assistance Professionals and you too will become a Roadside Hero!
NK Towing & Roadside Services is located in North County San Diego (Oceanside,& Vista)
*AAA Approved Service Providers and located in Vista, California