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Rn Telephonic Case Manager Jobs in Decatur, GA (NOW HIRING)

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Rn Telephonic Case Manager information

See Decatur, GA salary details

$16

$35

$58

How much do rn telephonic case manager jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for rn telephonic case manager in Decatur, GA is $35.62, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $37.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an RN Telephonic Case Manager, and why are they important?

To thrive as an RN Telephonic Case Manager, you need a current RN license, strong clinical background, and expertise in care coordination and patient education. Familiarity with case management software, telehealth platforms, and utilization review tools is typically required, along with certifications such as CCM (Certified Case Manager) being advantageous. Outstanding communication, active listening, and problem-solving skills are crucial for building rapport with patients remotely and collaborating with healthcare teams. These abilities ensure effective patient support, improved health outcomes, and efficient care delivery in a remote setting.

How does an RN Telephonic Case Manager typically collaborate with other healthcare professionals to support patient care?

RN Telephonic Case Managers frequently work as part of an interdisciplinary team, coordinating with physicians, social workers, pharmacists, and other care providers to ensure comprehensive patient support. Communication is primarily conducted via phone, secure emails, and electronic health records to discuss care plans, address barriers, and facilitate smooth transitions between care settings. This collaboration is essential for developing individualized care plans, monitoring patient progress, and ensuring that care goals are met. Building strong professional relationships and maintaining clear, timely communication are key aspects of success in this role.

What is the difference between Rn Telephonic Case Manager vs Rn Case Manager?

AspectRn Telephonic Case ManagerRn Case Manager
CredentialsRN license, case management certification often preferredRN license, case management certification often preferred
Work EnvironmentPrimarily remote, phone-based interactionsTypically in healthcare facilities or offices, in-person and phone interactions
Employer & IndustryHealth insurance companies, telehealth providersHospitals, clinics, healthcare organizations
Search & Comparison IntentYesYes

The main difference is that Rn Telephonic Case Managers primarily work remotely via phone, focusing on case coordination without in-person contact. Rn Case Managers often work onsite in healthcare settings, providing direct patient care and case management. Both roles require RN licensure and similar certifications, but their work environments and daily interactions differ.

What is an RN Telephonic Case Manager?

An RN Telephonic Case Manager is a registered nurse who provides case management services over the phone. They help patients navigate their healthcare plans by coordinating care, providing education about medical conditions, and ensuring patients receive appropriate resources and follow-up care. These nurses often work for insurance companies, hospitals, or healthcare organizations, and play a crucial role in helping patients manage chronic illnesses or recover from acute events. Their work focuses on improving patient outcomes, reducing hospital readmissions, and supporting patients in managing their health remotely.
What are popular job titles related to Rn Telephonic Case Manager jobs in Decatur, GA? For Rn Telephonic Case Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Rn Telephonic Case Manager jobs in Decatur, GA look for? The top searched job categories for Rn Telephonic Case Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Rn Telephonic Case Manager jobs? Cities near Decatur, GA with the most Rn Telephonic Case Manager job openings:
Rn Telephonic Case Manager jobs near you
Telephonic Case Manager

Telephonic Case Manager

Crawford and Company

Peachtree Corners, GA • On-site, Remote

$52K - $96K/yr

Full-time

Posted 18 days ago

Job description


Now Hiring: RN Telephonic Case Manager - Remote
  • Work from Home - Enjoy Flexibility & Balance
  • Salary: Competitive & commensurate with experience
  • Quarterly Bonus Opportunities
  • Free CEUs for licenses & certificates
  • License & Certification Reimbursement

We're looking for an RN with a passion for case management to join our team!
  • Must hold a multi-state Nursing License
  • Residing in a compact state
  • National Certification preferred (CCM, CRC, COHN, CRRC)
  • Workers' Comp Case Management experience a plus

Your Impact: You'll provide effective case management services in a cost-effective manner, delivering medical case management consistent with URAC standards, CMSA Standards of Practice, and Broadspire QA Guidelines. You'll support patients/employees receiving benefits under insurance lines including Workers' Compensation, Group Health, Liability, Disability, and Care Management.
This is your chance to grow your career, earn great rewards, and enjoy true work-life balance.
Apply today and make an impact in the community!
Responsibilities
  • Reviews case records and reports, collects and analyzes data, evaluates injured worker/disabled individual's medical status, identifies needs and obstacles to medical case resolution and RTW by providing proactive case management services.
  • Render opinions regarding case costs, treatment plan, outcome and problem areas, and makes recommendations to facilitate case management goals to include RTW.
  • Demonstrates ability to meet administrative requirements, including productivity, time management and QA standards, with a minimum of supervisory intervention.
  • May perform job site evaluations/summaries to facilitate case management process.
  • Facilitates timely return to work date by establishing a professional working relationship with the injured worker/disabled individual, physician, and employer. Coordinate RTW with injured worker, employer and physicians.
  • Maintains contact and communicates with claims adjusters to apprise them of case activity, case direction or secure authorization for services. Maintains contact with all parties involved on case, necessary for case management the injured worker/disabled individual.
  • May obtain records from the branch claims office.
  • May review files for claims adjusters and supervisors for appropriate referral for case management services.
  • May meet with employers to review active files.
  • Makes referrals for Peer reviews and IME's by obtaining and delivering medical records and diagnostic films, notifying injured worker/disabled individual and conferring with physicians.
  • Utilizes clinical expertise and medical resources to interpret medical records and test results and provides assessment accordingly.
  • Meets monthly production requirements and quality assessment (QA) requirements to ensure a quality product.
  • Reviews cases with supervisor monthly to evaluate files and obtain directions.
  • Upholds the Crawford and Company Code of Business Conduct at all times.
  • Demonstrates excellent customer service, and respect for customers, co-workers, and management.
  • Independently approaches problem solving by appropriate use of research and resources.
  • May perform other related duties as assigned.

Qualifications
  • Associate's degree or relevant course work/certification in Nursing is required; BSN Degree is preferred.
  • Minimum of 1-3 years diverse clinical experience
  • Certification as a case manager from the URAC-approved list of certifications (preferred);
  • A registered nurse (RN) license.
  • Must be compliant with state requirements regarding national certifications.
  • General working knowledge of case management practices and ability to quickly learn and apply workers compensation/case management products and services.
  • Excellent oral and written communications skills to effectively facilitate return-to-work solutions within a matrix organization and ensure timely, quality documentation.
  • Excellent analytical and customer service skills to facilitate the resolution of case management problems.
  • Basic computer skills including working knowledge of Microsoft Office products and Lotus Notes.
  • Demonstrated ability to establish collaborative working relationships with claims adjusters, employers, patients, attorneys and all levels of employees.
  • Demonstrated ability to gather and analyze data and establish plans to improve trends, processes, and outcomes.
  • Excellent organizational skills as evidenced by proven ability to handle multiple tasks simultaneously.
  • Demonstrated leadership ability with a basic understanding of supervisory and management principles.
  • Active RN home state licensure in good standing without restrictions with the State Board of Nursing.
  • Must meet specific requirements to provide medical case management services.
  • Minimum of 1 National Certification (CCM, CDMS, CRRN, and COHN) is preferred. If not attained, must plan to take certification exam within proceeding 36 months.
  • National certification must be obtained in order to reach Senior Medical Case Management status.

#LI-RG1
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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