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Rma Manager Jobs in Utah (NOW HIRING)

Brady

Technical Support Manager

Salt Lake City, UT

You will manage a hybrid organization, directly leading a team of technical support representatives ... hardware repair RMA when necessary. * Establish Metrics: Define, track, and optimize Key ...

Automation Products Group Inc

Order Entry Clerk

Logan, UT · On-site

$14.50 - $17.25/hr

Generates daily reports: booking, orders & RMA's * Tracks customer service activities via monthly reports, use of CRM, order tracking, etc. * Coordinates with manufacturing to quote and ensure ...

Automation Products Group Inc

Order Entry Clerk

Logan, UT · On-site

$14.50 - $17.25/hr

Generates daily reports: booking, orders & RMA's * Tracks customer service activities via monthly reports, use of CRM, order tracking, etc. * Coordinates with manufacturing to quote and ensure ...

Sunstone HR Consulting

Certified Medical Assistant

Ogden, UT · On-site

$16.75 - $21.50/hr

Educate patients and families on allergy and asthma management plans and medication instructions ... CMA, RMA, or equivalent certification preferred * Proficient in phlebotomy and injection ...

Automation Products Group Inc

Order Entry Clerk

Logan, UT · On-site

$14.50 - $17.25/hr

Generates daily reports: booking, orders & RMA's * Tracks customer service activities via monthly reports, use of CRM, order tracking, etc. * Coordinates with manufacturing to quote and ensure ...

Flex Ltd.

Material Planning Analyst

Salt Lake City, UT · On-site

... RMA service. * Specialized Job may be required for certain positions. These could include one or more of the following duties: May hold up inventory control, supply chain management, material ...

Flex

Material Planning Analyst

Salt Lake City, UT

... RMA service. * Specialized Job may be required for certain positions. These could include one or more of the following duties: May hold up inventory control, supply chain management, material ...

EOS

Data Center Repair Manager

Eagle Mountain, UT · On-site

$163K/yr

Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. * Maintain ... Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.

EOS

Data Center Repair Manager

Eagle Mountain, UT

$163K/yr

Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. * Maintain ... Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.

EOS

Data Center Repair Manager

Eagle Mountain, UT · On-site

$163K/yr

Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. * Maintain ... Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.

EOS

Data Center Repair Manager

Eagle Mountain, UT · On-site

$163K/yr

Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. * Maintain ... Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.

Utah Valley Pediatrics

Medical Assistant

Provo, UT · On-site

$16.75 - $21.50/hr

Schedule patient appointments and manage follow-up care. * Document patient information accurately ... Completion of a Medical Assistant program or equivalent certification (CMA, RMA, or equivalent ...

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Rma Manager information

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How much do rma manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for rma manager in Utah is $60,008.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,698.00 and $76,689.00 per year, depending on experience, location, and employer.

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are the key skills and qualifications needed to thrive as an RMA Manager?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

Is an Rma Manager a good career choice?

An RMA Manager oversees the return merchandise authorization process, ensuring efficient handling of product returns and repairs. This role requires strong organizational skills, knowledge of company policies, and often involves coordinating with customer service and technical teams, making it a stable career path in supply chain and quality management fields.

What is an Rma manager?

An RMA manager oversees the return merchandise authorization process within a company, managing product returns, repairs, and exchanges to ensure customer satisfaction and efficient operations. They coordinate with customer service, logistics, and technical teams, often using inventory management and tracking software to monitor return workflows.

What are the most commonly searched types of Rma jobs in Utah?

The most popular types of Rma jobs in Utah are:

What are popular job titles related to Rma Manager jobs in Utah?

For Rma Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Rma Manager jobs in Utah look for?

The top searched job categories for Rma Manager jobs in Utah are:

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Cities in Utah with the most Rma Manager job openings:

Rma Manager jobs near you
Infographic showing various Rma Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,008 per year, or $28.9 per hour.

Supplier Quality and Reliability Engineer

Torus, Inc.

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Torus
Torus is headquartered in Utah and is expanding manufacturing at our 545,000-square-foot facility in Salt Lake City called GigaOne. We are the world's first mesh energy infrastructure, uniting communities through resilient, sustainable, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect facilities from outages, while strengthening the security and reliability of the broader utility grid. Torus is committed to American manufacturing, engineering excellence, and building energy systems that last.
Torus has raised over $267 million from investors like Magnetar, Mercado, ICONIQ and Origin Ventures. The investments are helping to accelerate deployment of modular power plants across utilities, data centers, and industrial sectors. This investor confidence reflects the strength of our team, technology as well as the scale of the problem we are solving.
At Torus, you will be part of something larger than a single product or technology. Your work will help build energy infrastructure that supports and strengthens our electrical grid, critical systems, industry, and communities for decades to come. We value accountability, collaboration, and clear thinking. We are looking for people who want to solve hard problems and build things that matter.
About the Role
As a Supplier Quality and Reliability Engineer on the Supply Chain team, you will be key to ensuring the performance, long-term reliability, and build quality of components feeding our advanced energy products. You will take end-to-end ownership of supplier quality initiatives, from auditing and validating international supplier manufacturing processes to closing out complex systemic quality issues. Acting as a crucial bridge between suppliers, Engineering, Quality, and Operations, your technical expertise will ensure that field performance data and quality lessons learned directly inform our future design and manufacturing standards at Torus.
Who You Are
You are an analytical, hands-on engineer with a relentless focus on quality, reliability, and continuous improvement. You excel at methodical problem-solving and possess the technical confidence to investigate complex hardware failures down to the root cause. Grounded in clear thinking and collaboration, you effectively influence external global supply partners and internal technical teams alike to elevate manufacturing standards, drive permanent corrective actions, and protect the customer experience.
Responsibilities
  • Lead supplier quality programs and corrective action initiatives, driving systemic quality issues to closure through structured methodologies.
  • Manage RMA (Return Merchandise Authorization) and warranty return programs, performing defect trend analysis and enforcing permanent corrective actions (CAPA) with suppliers.
  • Conduct root cause investigations using formal analytical frameworks including 8D, 5 Why, FMEA, fishbone diagrams, and statistical process control (SPC) tools.
  • Serve as the primary technical quality liaison between international suppliers and internal Quality, Engineering, and Operations teams to translate field and factory learnings into design and process improvements.
  • Perform on-site and remote supplier audits, process validations (PPAP/APQP), and qualification initiatives for new and existing components, particularly with suppliers in Asia.
  • Audit supplier manufacturing lines, line yields, and quality management systems to identify risks and institute risk mitigation strategies.
  • Partner with engineering teams during product development to establish component reliability criteria, inspection plans, and critical-to-quality (CTQ) specifications.
  • Track, report, and present supplier quality metrics (DPPM, SCAR resolution times, RMA trends) to cross-functional leadership.
  • Other duties and projects as assigned..

Required Experience
  • Demonstrated experience leading supplier quality management and resolving complex, systemic quality issues with global vendors.
  • Deep expertise in root cause analysis tools and quality methodologies, including 8D, 5 Why, FMEA, CAPA, and statistical problem-solving techniques.
  • End-to-end ownership of RMA or warranty programs, with a track record of trend identification and execution of permanent corrective actions.
  • Strong technical background working with manufactured hardware products, specifically electronics, electromechanical assemblies, or battery systems.
  • Proven ability to serve as a cross-functional technical liaison between external suppliers and internal Engineering, Quality, and Operations teams.
  • Hands-on experience working with international suppliers, particularly in Asia, including supplier auditing, process validation, and driving quality improvement initiatives.

Preferred Experience
  • Degree in Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical discipline.
  • Experience in energy storage, clean technology, electric vehicles, or high-reliability hardware manufacturing environments.
  • CQE (Certified Quality Engineer), CQA (Certified Quality Auditor), or Six Sigma Green/Black Belt certification.
  • Direct experience with PPAP (Production Part Approval Process) and APQP frameworks in a fast-paced environment.

Additional Details
Background Check All candidates are subject to a background check.
Location + Travel The role is based in our Salt Lake Headquarters, GigaOne. May require occasional onsite work in our South Salt Lake R&D warehouse.
Schedule Full-Time, Salaried
Compensation $85,000 - $140,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)
Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.
Physical Requirements
  • Must have the ability to safely lift and move objects weighing up to 50 lbs.
  • Must be capable of standing, bending, and executing repetitive tasks for prolonged periods of time.
  • Ability to read, identify, observe and recognize details, color-coding and fine print at close range on associated engineering drawings.
  • Ability to don personal protective equipment to include, but not limited to, respiratory protective equipment with proper seal, coveralls, ear protection, gloves, eye protection & safety helmet.
  • Ability to observe, detect and respond to audible and visual machine malfunction warnings.
  • Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
  • Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
  • Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits
Benefits eligibility is based on employment status.
Financial
  • Employee Rewards Package including equity
  • 401(k) Retirement Savings Plan
  • Torus paid life and AD&D Insurance with option to purchase additional coverage
  • Voluntary short- and long-term disability insurance

Health & Wellness
  • Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
  • Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off
  • Unlimited discretionary PTO
  • 10 paid company holidays
  • Waiting period-free 100% paid parental leave

Culture & Community
  • Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
  • Team members receive Torus branded gear
  • Peer Recognition Program
  • Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Torus participates in E-Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization.
Torus logo

About Torus

Sourced by ZipRecruiter

Industry

Clean energy equipment manufacturing

Company size

51 - 200 Employees

Headquarters location

Lehi, UT, US

Year founded

2021

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