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Riot Support Jobs (NOW HIRING)

You will work in a self-guiding, cross-functional team with highly skilled individuals to ensure that Riot's infrastructure is capable of supporting all Riot Esports initiatives. This role may ...

Senior Accountant

Castle Rock, CO · On-site

$85K - $100K/yr

About the role We are seeking a Senior Accountant to support the general ledger accounting function at Riot Platforms. This role is responsible for ensuring the accuracy, completeness, and timeliness ...

You will work in a self-guiding, cross-functional team with highly skilled individuals to ensure that Riot's infrastructure is capable of supporting all Riot Esports initiatives. This role may ...

As our Systems Administrator, you'll support and maintain Riot's internal infrastructure across multiple locations. This role is responsible for the day-to-day operation, stability, and performance ...

About this role The Benefits Coordinator is a foundational role within the Total Rewards team, serving as the operational support engine for Riot's benefits functions. Reporting directly to the ...

About this role TheBenefitsCoordinator is a foundational role within the Total Rewards team, serving as the operational support engine for Riot's benefits functions. Reporting directly to the Manager ...

Enjoy free gym memberships, pet insurance, childcare discounts, employee assistance program, and more to support your life both in and out of work. Riot is an equal opportunity employer. We are ...

Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work. Riot is an equal opportunity employer. We are committed to creating an inclusive ...

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Riot Support information

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How much do riot support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for riot support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a Riot Support?

A Riot Support job involves assisting players with technical issues, account inquiries, or in-game concerns for Riot Games. Support agents work to troubleshoot problems, escalate complex issues, and ensure a positive player experience. They communicate through tickets, live chat, or other support channels to provide timely and helpful resolutions. Strong customer service skills and knowledge of Riot's games are essential for this role.

What does a Riot Support do?

A Riot Support professional typically assists players with technical issues, account management, and gameplay-related questions via chat, email, or ticketing platforms. They may also help troubleshoot connectivity problems, escalate complex issues to higher-level support or engineers, and stay updated on the latest game updates and policies. Collaboration with other support agents and game developers is common to ensure players receive the best possible service. This role requires multitasking and adaptability, as each day can bring a wide variety of player concerns and technical challenges.

What are the key skills and qualifications needed to thrive in the Riot Support position, and why are they important?

To thrive as a Riot Support, you need strong customer service skills, technical troubleshooting abilities, and a good understanding of PC gaming environments, often supported by prior experience or specialized training in tech support. Familiarity with ticketing systems, live chat platforms, and CRM software is commonly required, along with knowledge of the games and services offered by Riot Games. Excellent communication, patience, and problem-solving skills are essential soft skills for helping players resolve issues and ensuring a positive gaming experience. These abilities are crucial for delivering high-quality support, maintaining player satisfaction, and fostering community trust in a fast-paced online environment.

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Infographic showing various Riot Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Learning & Development Specialist

Austin, TX • On-site

Riot Platforms
IT Services • 201 - 500 employees

Full-time

Medical, Retirement

Re-posted 20 days ago


Riot Platforms rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

About Riot Platforms
Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for powering and building digital infrastructure. Riot's mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.
Who we are
At Riot, we're building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.
We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.
About this role
The L&D Specialist partners across the People Operations and Talent Management team to build and run learning programs that help employees grow, from onboarding to manager development and training. This role works closely with key stakeholders to figure out what people need to learn and build the right solutions for it. That includes:
  • Owning learning programs from planning through evaluation
  • Developing instructional content and facilitating learning experiences
  • Managing learning and performance technologies
  • Measuring what's working (and fixing what's not)

This person balances running programs well with the bigger picture as Riot's needs evolve.
This is a hybrid position based out of our Round Rock, TX office.
What you'll do
Learning Program Management
• Own assigned learning programs from planning through evaluation.
• Manage onboarding, employee development, compliance, leadership, internship, technical training, and other assigned programs.
• Coordinate cross-functional stakeholders, timelines, and communications.
• Facilitate instructor-led and virtual learning experiences.
Instructional Design
• Design and develop facilitator guides, participant materials, job aids, videos, eLearning modules, and performance support resources.
• Maintain and continuously improve learning content.
Learning Consultation
• Partner with managers to identify capability gaps and recommend learning solutions aligned with business priorities.
• Conduct learning needs analyses and translate findings into development plans.
LMS & Systems
• Administer LMS including curricula, learning paths, certifications, enrollments, reporting, and data integrity.
• Recommend system improvements to improve learner experience.
Evaluation & Continuous Improvement
• Analyze participation, feedback, assessments, and business outcomes.
• Recommend and implement improvements to curriculum, delivery methods, and learner experience.
Project Management
• Manage multiple learning initiatives while balancing competing priorities and deadlines.
• Develop project plans, milestones, and stakeholder communications.
Talent Management Partnership
• Partner with Talent Management to support employee development, IDPs, career growth, succession, and internal mobility.
Stakeholder Partnership
• Build trusted partnerships with managers and business leaders to identify capability needs and support organizational priorities.
What you'll bring
• Bachelor's degree or equivalent experience preferred
• 3+ years of Learning & Development, Talent Development, HR, or related experience preferred.
• Experience designing, facilitating, and evaluating learning programs.
• Experience partnering with business leaders and managing enterprise learning initiatives.
• Facilitation and presentation skills
• Learning program management
• Project management
• Learning content development
• Business partnership and stakeholder consultation
• Experience utilizing and managing various LMS systems
• Experience with Articulate Storyline, Rise, Camtasia, Canva, or similar
• Experience with Asana or similar project management tools
• Experience leveraging AI-enabled learning tools (Claude, Microsoft Copilot, Abacus, ChatGPT, or similar).
Compensation and Benefits
  • Competitive Salary: Base range (commensurate with experience) + bonus + sign-on equity grant.
  • Long-Term Growth: Eligible to participate in Riot's equity incentive programs and share in the success you help build.
  • 401(k) Retirement Plan: Incudes a generous company match.
  • Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
  • Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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