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Riot Support Jobs (NOW HIRING)

Riot Platforms

IT Support Technician II

Denver, CO · On-site

$85K - $100K/yr

RIOT) vision is to be the world's most trusted platform for powering and building digital ... About this role The IT Support Technician II is an experienced technical support role responsible ...

Riot Platforms

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

RIOT) vision is to be the world's most trusted platform for powering and building digital ... About this role The IT Support Technician I is an entry-level technical support role responsible ...

Riot Platforms

IT Support Technician II

Corsicana, TX · On-site

$19 - $26/hr

RIOT) vision is to be the world's most trusted platform for powering and building digital ... About the role The IT Support Technician II is an experienced technical support role responsible ...

Riot Games

Systems Engineer (Esports)

Los Angeles, CA · On-site

You will work in a self-guiding, cross-functional team with highly skilled individuals to ensure that Riot's infrastructure is capable of supporting all Riot Esports initiatives. This role may ...

Riot Platforms

Benefits Coordinator

Austin, TX · On-site

About this role The Benefits Coordinator is a foundational role within the Total Rewards team, serving as the operational support engine for Riot's benefits functions. Reporting directly to the ...

Riot Games

Systems Engineer (Esports)

Los Angeles, CA · On-site

You will work in a self-guiding, cross-functional team with highly skilled individuals to ensure that Riot's infrastructure is capable of supporting all Riot Esports initiatives. This role may ...

Riot Platforms

Category Manager

Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work. Riot is an equal opportunity employer. We are committed to creating an inclusive ...

Riot Games

Systems Engineer (Esports)

Los Angeles, CA · On-site

You will work in a self-guiding, cross-functional team with highly skilled individuals to ensure that Riot's infrastructure is capable of supporting all Riot Esports initiatives. This role may ...

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How much do riot support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for riot support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a Riot Support?

A Riot Support job involves assisting players with technical issues, account inquiries, or in-game concerns for Riot Games. Support agents work to troubleshoot problems, escalate complex issues, and ensure a positive player experience. They communicate through tickets, live chat, or other support channels to provide timely and helpful resolutions. Strong customer service skills and knowledge of Riot's games are essential for this role.

What does a Riot Support do?

A Riot Support professional typically assists players with technical issues, account management, and gameplay-related questions via chat, email, or ticketing platforms. They may also help troubleshoot connectivity problems, escalate complex issues to higher-level support or engineers, and stay updated on the latest game updates and policies. Collaboration with other support agents and game developers is common to ensure players receive the best possible service. This role requires multitasking and adaptability, as each day can bring a wide variety of player concerns and technical challenges.

What are the key skills and qualifications needed to thrive in the Riot Support position, and why are they important?

To thrive as a Riot Support, you need strong customer service skills, technical troubleshooting abilities, and a good understanding of PC gaming environments, often supported by prior experience or specialized training in tech support. Familiarity with ticketing systems, live chat platforms, and CRM software is commonly required, along with knowledge of the games and services offered by Riot Games. Excellent communication, patience, and problem-solving skills are essential soft skills for helping players resolve issues and ensuring a positive gaming experience. These abilities are crucial for delivering high-quality support, maintaining player satisfaction, and fostering community trust in a fast-paced online environment.

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Riot Support jobs near you
Infographic showing various Riot Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Technician II

Denver, CO • On-site

Riot Platforms
IT Services • 201 - 500 employees
Learn more about Riot Platformsexternal

$85K - $100K/yr

Full-time

Medical, Retirement

Posted 25 days ago

Riot Platforms rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Riot Platforms
Riot's (NASDAQ: RIOT) vision is to be the world's most trusted platform for powering and building digital infrastructure. Riot's mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.
Who we are
At Riot, we're building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure.
We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.
About this role
The IT Support Technician II is an experienced technical support role responsible for advanced incident resolution, break/fix support, hands-on project participation, and administration of support-governed technologies across assigned facilities. This position serves as a key technical resource within the corporate IT support structure, providing both responsive end-user support and direct execution support for deployments, upgrades, refresh efforts, and operational improvement initiatives.
This role is designed for technicians who can independently handle a broad range of support issues, perform administrative tasks within assigned systems, and contribute meaningfully to both project and operational work. The IT Support Technician II supports all user populations, including executive and VIP users, and is expected to work across multiple facilities as needed. The role also serves as a technical resource and peer mentor to Level 1 technicians, helping strengthen consistency, troubleshooting quality, and support-team capability.
This position is intentionally balanced between day-to-day incident and break/fix support and project-oriented technical work, with expectations for both strong customer responsiveness and disciplined technical execution. Some travel will be required.
This position will be based in our Denver office.
What you'll be doing
  • Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and workstation incidents for business, operational, remote, executive, and VIP users.
  • Manage incidents through resolution by troubleshooting, communicating with users, validating fixes, documenting work, and escalating issues when specialized expertise is required.
  • Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops, mobile devices, peripherals, printers, meeting-room systems, and related technologies.
  • Support IT projects, deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across assigned and regional facilities.
  • Administer support-governed systems, including endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms, in accordance with established procedures.
  • Contribute to site readiness, operational continuity, inventory accuracy, documentation, knowledge articles, technical procedures, and process improvements.
  • Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation readiness, documentation standards, and consistent customer-service practices.

What you'll have
  • Associate's degree in information technology or a related field; or an equivalent combination of education, certifications, and relevant experience.
  • Three to five years of progressively responsible experience in IT support, endpoint support, field support, or service desk operations.
  • Demonstrated experience resolving intermediate to advanced end-user technical issues across multiple device and software categories.
  • Experience performing administrative tasks in support-related platforms as part of operational support or project execution.
  • Working knowledge of endpoint support, Microsoft 365 environments, device provisioning, user access support, mobile devices, conferencing technologies, and hardware lifecycle support.
  • Strong troubleshooting, customer-service, communication, organization, and documentation skills.

Compensation and Benefits
  • Competitive Salary: $85,000-$100,000 (commensurate with experience) + bonus
  • Long-Term Growth: Eligible to participate in Riot's equity incentive programs and share in the success you help build.
  • 401(k) Retirement Plan: Incudes a generous company match.
  • Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
  • Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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