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Riot Games Support Jobs (NOW HIRING)

Riot Games

Game Designer III (Card Rules) - Riftbound

Los Angeles, CA · On-site

$167K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when ...

Riot Games

Manager, Globalization Production

Los Angeles, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when ...

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Riot Games Support information

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How much do riot games support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for riot games support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a Riot Games Support?

A Riot Games Support job involves assisting players with technical issues, account problems, and in-game concerns to ensure a positive gaming experience. Support agents communicate with players through tickets, chat, or other channels, troubleshooting issues and providing solutions. They must have strong problem-solving skills, knowledge of Riot's games, and excellent customer service abilities. The role may also involve detecting fraud, enforcing policies, and gathering player feedback to improve services.

What are the typical daily responsibilities of a Riot Games Support?

As a member of the Riot Games Support team, your typical day involves responding to player inquiries, troubleshooting technical issues, and escalating complex cases to specialized departments when necessary. You'll communicate with players through various channels such as email, live chat, and occasionally phone, aiming to provide timely and accurate solutions. Additionally, you may collaborate with colleagues to identify recurring player concerns and contribute to improving support processes. This role requires balancing efficiency with empathy to ensure every player receives a high-quality support experience.

What are the key skills and qualifications needed to thrive in Riot Games Support?

To thrive as a Riot Games Support, you need strong problem-solving skills, knowledge of Riot Games titles, and experience in customer service or technical support. Familiarity with support ticketing systems, live chat platforms, and basic troubleshooting tools is typically required. Excellent communication, patience, and the ability to work in a fast-paced, team-oriented environment make candidates stand out. These skills are vital for efficiently resolving player issues and maintaining a positive gaming community.

Does Riot Games Support have entry-level jobs?

Riot Games Support offers entry-level positions suitable for candidates with strong communication skills and a passion for gaming. These roles often involve customer service, troubleshooting, and using support tools, and they typically do not require extensive prior experience. Applicants should be prepared to work in a team environment and demonstrate problem-solving abilities.

How do I get a job at Riot Games Support?

To get a job at Riot Games Support, candidates should review current openings on Riot's careers page, ensure they meet the required skills such as customer service experience and familiarity with gaming platforms, and submit an application online. The hiring process typically involves an initial screening, interviews, and sometimes skills assessments relevant to support roles.
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Riot Games Support jobs near you
Infographic showing various Riot Games Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Senior Technical Program Manager - Publishing Platform

Riot Games

Los Angeles, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Technical Program Managers at Riot lead passionate, cross-functional teams to achieve player value through the delivery of large programs that are aligned with Riot's strategic priorities.
As a Senior Technical Program Manager on the Program Management team in Publishing Platform, you will coordinate important development projects and lead the integration of Riot's games with Publishing Platform's suite of products. You excel at condensing the million moving parts of platform development and game development into strategic points of focus between our development teams, smooth the process of platform development and integration before, during, and after launch. You will report to the Manager, Program Management.
Responsibilities:
  • Align autonomous teams towards complex cross-pillar programs centered around Riot's strategic priorities.
  • Create program plans with cross functional teams such as creative, architecture, operations, technical teams, and leadership.
  • Plan and scope cross team projects within Publishing Platform.
  • Evangelize processes and delivery methodologies to ensure we accomplish our program goals.
  • Facilitate and manage Agile project management ceremonies and processes for large or team-of-team project teams.
  • Report on program performance, ensuring each program achieves milestones against its objective.
  • Organize program-level planning, communication, and team member rituals.
  • Standardize communications best practices, nomenclature, and tools between platform teams and their customers.
  • Manage risks and issues across programs and within teams.
  • Foster transparency and predictability by building and maintaining roadmaps for assigned programs.
  • Maintain partner relationships, providing visibility into workstreams and maintaining partner satisfaction.
  • Assist in the creation of product release and go-to-market plans.
  • Understand fiscal practices and controls, recording, and reporting on program expenditures & ROI.
Required Qualifications:
  • 6+ years of relevant industry experience
  • Excellent teamwork, team leadership, communication, and stakeholder management
  • Experience with iterative development methodologies like Scrum & Agile, and have used supporting software (i.e. JIRA)
  • Experience in software development, infrastructure, or live operations management
Desired Qualifications:
  • Previous program experience in a large distributed organization.
  • Experience managing software/video game products through the entire life cycle - from conception, development and launch to maintaining and operating a live service.
  • Experience working on a variety of software products in the gaming or entertainment space.

For this role, you'll find success through craft expertise and collaboration that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.
At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we're looking forward to your application.
It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
  • Safeguarding confidential and sensitive Company data
  • Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
  • Accessing Company assets, secure digital systems, and networks
  • Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
(Los Angeles Only) Base salary range between $166,600.00 - $232,800.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.
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About Riot Games

Sourced by ZipRecruiter

Riot Games was founded in 2006 by Brandon Beck and Marc Merrill with the intent to change the way video games are made and supported for players. In 2009, Riot released its debut title League of Legends to worldwide acclaim. The game has since gone on to become the most played PC game in the world and a key driver of the explosive growth of esports. Players are the foundation of our community and it's for them we continue to evolve and improve the League of Legends experience.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2006

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