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Riggs Cat information

What is a Riggs CAT?

A Riggs Cat job refers to a position at Riggs Cat, an authorized Caterpillar dealership that provides heavy equipment sales, service, and rental solutions. Jobs at Riggs Cat can range from technicians and mechanics to sales, customer support, and administrative roles. Employees work with Caterpillar machinery used in industries like construction, agriculture, and mining. The company offers training and career growth opportunities for individuals with technical skills or industry experience.

What does a Riggs CAT do?

A typical day at Riggs CAT involves diagnosing, servicing, and repairing Caterpillar heavy equipment, either in the shop or on customer sites. Employees often collaborate with a team of skilled technicians, parts specialists, and service managers to ensure machinery operates safely and efficiently. You'll use advanced diagnostic tools and technology, perform preventive maintenance, and occasionally respond to emergency breakdowns in the field. The work environment values safety, ongoing technical learning, and professional growth, offering opportunities to advance your career through training and certification programs.

What skills and qualifications are needed to thrive as a Riggs CAT?

To thrive as a Riggs CAT technician or employee, you need strong mechanical and technical skills, knowledge of heavy equipment, and typically a background in diesel technology or related fields. Familiarity with diagnostic tools, Caterpillar equipment systems, and relevant certifications (such as ASE or CAT Technician certifications) are commonly expected. Excellent problem-solving abilities, customer service orientation, and effective teamwork are important soft skills. These skills ensure safety, high-quality service, and efficient maintenance and repair of heavy machinery in demanding environments.

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Riggs Cat jobs near you
Infographic showing various Riggs Cat job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 20% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Power Systems Service Supervisor

JA Riggs Tractor Company

Little Rock, AR • On-site

Full-time

Re-posted 12 days ago

Job description

Description:

The Power Systems Service Supervisor is responsible for leading and supporting the Power Systems Service Department by overseeing daily operations and ensuring customer needs are met at the highest level. This role provides leadership, direction, and technical guidance to a team of 10–15 technicians supporting Marine and Electric Power Generation (EPG) service operations.

This position serves as a key liaison between customers, technicians, and internal departments, ensuring efficient service execution, high-quality repairs, and continuous improvement of shop and field operations. The Service Supervisor plays a critical role in driving customer satisfaction, technician performance, and operational excellence.


WHAT YOU'LL DO

• Maintain and promote a strong, healthy safety culture within the Service Department

• Uphold the Riggs Way, the Riggs Values, and the Riggs Mission Statement in all aspects of the role

• Lead, coach, and direct Service Department employees, including a team of 10–15 technicians

• Monitor, improve, and maintain technician performance, with a strong focus on technician utilization as a key metric

• Plan and coordinate jobs including quoting, parts availability, and manpower

• Assign and dispatch work to technicians

• Support daily service operations including opening/closing work orders, adjusting labor, and scheduling jobs

• Prepare estimates, quotes, and invoices for internal and external customers

• Manage work-in-progress (WIP) and ensure accuracy of work orders

• Deliver excellent client communication through consistent updates and engagement utilizing Cat Interact

• Perform monthly service truck safety inspections and monitor overall condition of field service trucks

• Handle incoming customer calls and effectively resolve concerns or objections

• Maintain strong communication with customers regarding job status and repairs

• Promote customer satisfaction and follow up on completed work

• Collaborate with internal departments to deliver high-quality service

• Train and mentor less experienced technicians

• Monitor customer satisfaction and employee morale; implement improvements as needed

• Ensure safe, efficient, and timely job completion to minimize customer downtime

• Investigate and report accidents or near misses

• Identify operational issues and implement corrective actions

• Support inventory, asset management, and capital planning activities

• Lead continuous improvement initiatives through meetings and training

Requirements:

WHAT YOU'LL NEED

  • High school diploma or general education degree (GED); 1 year related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Knowledge of MS Office Suite software (Basic to Intermediate skill level)
  • Ability to multi-task
  • Basic to Intermediate knowledge of BMTS and DBS

Education & Experience

• High school diploma or equivalent required

• Experience as a Service Technician preferred

• Supervisory or leadership experience in service operations preferred

• Experience in electric power generation, marine engines, or heavy equipment service is highly desirable

Skills & Competencies

• Strong leadership, coaching, and team-building skills

• Excellent verbal and written communication skills

• Strong customer service and relationship management abilities

• Solid technical knowledge of diesel and gas engines, generator sets, and power systems

• Ability to handle multiple priorities in a fast-paced environment

• Strong organizational, analytical, and problem-solving skills

• Business and financial acumen related to service operations

• Ability to effectively manage customer expectations and resolve conflicts

Technical Skills

• Proficiency with Microsoft Office Suite (Word, Excel)

• Experience with systems such as DBS, SIS, SharePoint, or similar platforms preferred

• Familiarity with service operations software and work order systems

IMPORTANT INFORMATION

Working Conditions

• Work is performed in both office and service environments

• Exposure to physical and environmental conditions, including outdoor work as needed

• Moderate noise levels when working around equipment

Physical Requirements

• Ability to sit, stand, and walk as required

• Ability to lift up to 75 lbs

• Ability to bend, stoop, kneel, and climb

• Ability to communicate effectively (speak, hear, and write)

Safety & Travel

• Must follow all safety policies and procedures

• Position involves potential exposure to workplace hazards (lifting, slips, repetitive motion, etc.)

• Travel required up to 10%

• Position is considered safety sensitive

ADDITIONAL INFORMATION

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• Job description subject to change based on business needs


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