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Revinate Jobs (NOW HIRING)

Performance Hospitality

Resort Manager

Marathon, FL

Direct Sales & Marketing activity: local market outreach, partnerships, event strategy, and digital reputation/SEO management (e.g., Google/OTA/Revinate). * Maximize ancillary revenue (F&B, retail ...

Sage Hospitality

Marketing Manager

Wayzata, MN · On-site

$60K/yr

Email marketing platforms (Revinate experience is preferred) OTHER RESPONSIBILITIES * All other duties as assigned, requested, or deemed necessary by management SUPERVISORY DUTIES None (will support ...

Pacifichospitality

Sales Coordinator

Phoenix, AZ · On-site

$18.50 - $25.50/hr

Process reservations via phone, email, and online platforms (SynXis, HMS, Revinate, Sertifi, etc.). * Deliver highly personalized and engaging service in all guest communications (phone, email ...

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Revinate information

Where is Revinate located?

Revinate is a company that provides guest feedback and reputation management solutions primarily for the hospitality industry. Its headquarters are located in San Francisco, California, and it offers remote and hybrid work options for some roles.

What does Revinate do?

Revinate is a company that provides software solutions for the hospitality industry, focusing on guest feedback management, online reputation monitoring, and marketing automation. Jobs at Revinate often involve roles in software development, customer support, sales, and data analysis, requiring familiarity with CRM tools and hospitality industry standards.

How many employees does Revinate have?

Revinate is a company that provides guest feedback and reputation management solutions, and it has approximately 200 employees. The number of employees can vary as the company grows or restructures, and job seekers should check current sources for the latest figures.

How much does Revinate cost?

Revinate offers a range of pricing plans based on the size of the property and the features selected, such as guest feedback management and reputation tools. Pricing is typically customized and provided upon request, with no standard public rates available. Interested users should contact Revinate directly for a detailed quote tailored to their needs.

What is the difference between Revinate vs Customer Data Analyst?

AspectRevinateCustomer Data Analyst
Required CredentialsHospitality or marketing background, CRM experienceData analysis, statistics, or related degree
Work EnvironmentHospitality industry, hotel chains, resortsVarious industries, corporate or agency settings
Employer & Industry UsageHotels, resorts, hospitality brandsRetail, finance, tech, or hospitality sectors
Common Search & Comparison IntentUnderstanding roles in hospitality marketingAnalyzing customer data for insights

Revinate focuses on hospitality marketing and guest data management, while a Customer Data Analyst works across industries analyzing customer data to inform business decisions. Both roles require data analysis skills but differ in industry focus and specific tools used.

What is Revinate and what does the company do?

Revinate is a technology company that provides customer relationship management (CRM) and marketing solutions specifically for the hospitality industry. Their platform helps hotels and other hospitality businesses manage guest data, personalize marketing campaigns, and enhance guest experiences. Revinate's tools include email marketing, reputation management, and guest feedback solutions, all designed to help properties increase direct bookings and improve customer loyalty.

What are the key skills and qualifications needed to thrive as a Revinate Specialist, and why are they important?

To thrive as a Revinate Specialist, you need expertise in hospitality operations, digital marketing, and data analysis, often supported by experience in the hotel industry or a related field. Familiarity with the Revinate platform, CRM tools, email marketing systems, and data analytics software is typically required. Strong communication, problem-solving abilities, and customer service orientation help professionals excel in client interactions and team collaboration. These skills ensure effective use of Revinate’s technology to drive guest engagement, increase revenue, and support business objectives for hospitality clients.

What are some common challenges faced by Revinate Customer Success Managers, and how can they overcome them?

Revinate Customer Success Managers often face challenges such as managing a diverse portfolio of clients with varying needs, ensuring timely adoption of new product features, and balancing proactive support with reactive issue resolution. To overcome these challenges, successful CSMs prioritize clear communication, leverage the company's robust CRM tools to track client engagement, and collaborate closely with both product and support teams to deliver tailored solutions. Building strong relationships and staying up-to-date with hospitality industry trends also help in anticipating client needs and driving measurable results.
More about Revinate jobs
What are the most commonly searched types of Revinate jobs? The most popular types of Revinate jobs are:
What states have the most Revinate jobs? States with the most job openings for Revinate jobs include:
What job categories do people searching Revinate jobs look for? The top searched job categories for Revinate jobs are:
Revinate jobs near you
Infographic showing various Revinate job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 79% Physical, and 21% Remote job distribution.

Assistant Reservations Manager

Cliff House Maine

Cape Neddick, ME • On-site

Full-time

Re-posted 7 days ago

Job description

Position Summary
The Assistant Reservations Manager plays a pivotal leadership role within the Reservations Department at Cliff House Maine, one of New England's premier luxury coastal resorts. This individual serves as the day-to-day operational backbone of the reservations team, supporting the Reservations & Revenue Manager in delivering an exceptional booking experience that reflects the resort's standard of elevated hospitality. The ideal candidate is an organized, solutions-driven leader with deep knowledge of Opera PMS or similar Property Management System, a passion for mentoring talent, and a guest-first mindset.
Core Responsibilities
Team Leadership & Oversight
  • Supervise, support, and motivate a team of reservation agents to ensure consistent, high-quality guest interactions.
  • Monitor daily team performance, providing real-time coaching, feedback, and recognition.
  • Serve as first point of escalation for complex guest inquiries, complaints, or booking challenges.
  • Foster a positive, collaborative team culture aligned with Cliff House Maine's hospitality values.
  • Conduct regular one-on-ones, performance reviews, and team huddles to drive engagement and accountability.

Training & Development
  • Design and deliver onboarding and ongoing training programs for new and existing reservation agents.
  • Train team members on current and new resort packages, seasonal offers, room categories, and amenities.
  • Support team with structured training to maintain Cliff House and Forbes Luxury Hospitality Standards.
  • Ensure all agents are proficient in Opera PMS and Revinate Reservations Sales System and tools.
  • Manage the Revinate Reservations Sales call monitoring, call scoring, and reservation agent coaching process.
  • Develop training materials, SOPs, and reference guides to support agent readiness.
  • Identify skill gaps and create individualized development plans to elevate team capability.

Outbound Call Campaigns
  • Plan, coordinate, and execute outgoing call campaigns to drive occupancy, upsells, and package sales.
  • Develop call scripts, talking points, and campaign goals in collaboration with the Reservations & Revenue Manager and Sales teams.
  • Track campaign performance metrics and report results, providing insights and recommendations for optimization.
  • Identify opportunities to convert inquiries, waitlists, and prior guests into confirmed bookings.
  • Focus on maximizing Average Daily Rate (ADR) through strategic upselling, package promotion, and room category optimization during all guest interactions and campaigns.

Reservations & Opera PMS
  • Process individual, group, and VIP reservations accurately and efficiently using Opera PMS.
  • Demonstrate expert working knowledge of Opera PMS, including rate management, group room blocks, profiles, and reporting.
  • Troubleshoot Opera PMS, SynXis CRS, and Revinate issues and liaise with IT or the appropriate support teams to resolve system-related challenges.
  • Maintain data integrity within the PMS, ensuring all reservation records are accurate, complete, and up to date.
  • Generate reports and analyze booking data to support operational decision-making.

Problem Solving & Operations
  • Proactively identify operational challenges within the reservations process and develop practical, guest-focused solutions.
  • Streamline workflows and implement process improvements to enhance team efficiency and guest satisfaction.
  • Collaborate cross-functionally with Front Desk, Sales, Revenue Management, and F&B teams to ensure seamless guest experiences.
  • Manage overbooking situations, rate discrepancies, and special requests with professionalism and urgency.
  • Ensure department compliance with policies, booking procedures, cancellation terms, and brand standards.

Qualifications
Required
  • Minimum 2-3 years of experience in hotel reservations, front office, or a related hospitality role.
  • Demonstrated leadership or supervisory experience in a hotel or resort setting.
  • Proficiency with Opera PMS or similar; Opera certification a strong plus.
  • Exceptional communication and interpersonal skills, with the ability to connect with guests and team members alike.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with the ability to interpret booking data and translate insights into action.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred
  • Experience at a luxury or independent resort property.
  • Experience with Forbes Travel Guide and Luxury Hospitality Standards.
  • Familiarity with revenue management principles and channel distribution.
  • Bachelor's degree in Hospitality Management, Business, or a related field, or equivalent professional experience.
  • Familiarity with Revinate Reservation Sales (formerly Navis) or similar outbound sales platforms a plus.
  • Familiarity with SynXis CRS or similar
  • Bilingual abilities a plus.

Key Competencies
Leadership & Mentorship
Guides and inspires team growth
Problem-Solving
Creative, calm, and solutions-oriented
Attention to Detail
Precise, organized, and thorough
Guest Focus
Anticipates needs, exceeds expectations
Communication
Clear, professional, and persuasive
Adaptability
Thrives in a dynamic, seasonal environment
Work Environment & Physical Requirements
This role is primarily office-based within the Cliff House Maine reservations center. The Assistant Reservation Manager works standard business hours with flexibility required during peak seasons, holidays, and special events. Occasional evening and weekend availability may be needed.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to handle multiple tasks simultaneously in a high-volume environment.
  • Must be able to communicate clearly in person, by phone, and via digital platforms.

Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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