Reverb Jobs (NOW HIRING)

About Us:

We are an ultra high-end guitar boutique located in a premier, high-traffic luxury shopping area. We specialize in exceptional guitars, amplifiers, pedals, and music-related products, serving both discerning musicians and collectors who expect an equally exceptional level of knowledge, service, and attention to detail. Our business extends well beyond our physical showroom. We have a significant online presence and serve customers locally, nationally, and internationally. This position is an opportunity to work at the intersection of luxury retail, music, and e-commerce.

The Position:

We are looking for an experienced sales specialist who understands that selling a great instrument is about much more than simply completing a transaction. Our customers are passionate, knowledgeable, and often looking for something very specific. The ideal candidate can establish trust quickly, understand a customer's needs, speak confidently about the nuances of high-end instruments, and provide an exceptional experience from first conversation through purchase.

High-end sales experience is required. Experience selling luxury goods, high-end musical instruments, or other premium products is strongly preferred.

A strong and thorough knowledge of guitars is not necessarily required, but a foundational knowledge will help. We are a team full of experts, and if your thirst for knowledge and resourcefulness is strong enough, you will eventually be comfortable discussing different manufacturers, pickups, woods, electronics, hardware, tonal characteristics, and the differences between various instruments and brands. You don't need to know everything, but you should be genuinely curious and constantly interested in learning more.

*Working weekends is a must*

Responsibilities:

• Provide an exceptional, highly personalized experience for every customer
• Sell high-end guitars, amplifiers, pedals, accessories, vinyl records, turntables, and related products
• Develop relationships with customers and build a loyal client base
• Understand customer needs and make thoughtful, knowledgeable recommendations
• Demonstrate instruments and equipment in the showroom
• Assist customers with purchases and answer chat messages through our online sales channels (our website, Reverb, eBay)
• Maintain an exceptional presentation and merchandising standard throughout the showroom
• Assist with listings and inventory
• Contribute to a welcoming, knowledgeable, and passionate store environment

What We're Looking For:

• Proven experience in high-end or luxury sales
• Good foundational knowledge of guitars and guitar equipment
• Excellent communication and interpersonal skills
• A polished, professional demeanor
• The ability to build genuine relationships with customers
• Strong attention to detail
• A genuine passion for music

A Major Plus:

• Experience with high-end audio equipment, turntables, or hi-fi
• Knowledge of vinyl records and the vinyl marketplace
• Experience with the vintage and/or collectible guitar market
• E-commerce or online sales experience
• Familiarity with Reverb, Shopify, or similar platforms

The Ideal Candidate:

You're the person your friends call when they want to know what guitar they should buy. You can talk intelligently about why one pickup sounds different from another, why a particular amplifier pairs beautifully with a certain guitar, or why one turntable might be the right choice for a particular listener.

More importantly, you understand people. You know how to listen, ask the right questions, read a customer, and recognize when someone needs guidance versus when they simply need space to explore. You understand that a $10,000 guitar isn't an impulse purchase for most people, and that earning someone's trust is just as important as knowing the product.

Above all, we're looking for someone who genuinely loves this stuff. Guitars, records, amps, music, and the culture surrounding them shouldn't just be products you sell. They should be things you're excited to talk about. This is a unique opportunity to work with some of the finest instruments and equipment available in an environment where product knowledge, personal relationships, and a passion for music truly matter.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person