Returns Department Jobs (NOW HIRING)

Wilmington, OH

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology. 

keywords: position summary,position details,authorized to work in the u.s.,what we do,who we are,why you should join us,process,quality assurance,assist,qualifications,additional information

Full Time

$18.75/Hr. - $22.60/Hr.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The Returns Material Handler is responsible for the movement and accountability of products within the Returns locations. Taking direction from the Returns Lead, the Returns Material Handler loads and unloads materials on and off trucks, picking, packing, and shipping materials back to suppliers. Knowledge of identifying proper shipping labels and coordinating and palletizing products for shipment is required. The Handler works in a warehouse environment as a certified forklift operator. The Returns Material Handler collaborates with other departments such as Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing and external Connection Customers, carriers and Vendors.

• Ensures that all returns to be shipped are processed accurately and in a timely manner according to company policy to ensure timely reimbursement to Connection. 
• Assists the Returns team in the processing and warehousing of all returned items. 
• Ensures 100% accuracy is maintained on all inventory and assuring that it is put away in proper locations.
• Assists in the evaluation and reclassification of Open Box and Scratch and Dent product not being processed in the Refurb Lab. 
• Prepares and monitors inventory of liquidation/destroy product to assure accuracy for proper disposition. Also pull any product from sellable locations as directed to be dispositioned. 
• Provides answers to any questions that arise on product within the Returns Department.

• One or more years of experience in a similar role.
• Basic computer knowledge with ability to operate keyboard for data entry.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Ability to identify Item & SKU products.
• Have strong communication skills and customer service experience.