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Returns Administrator Jobs (NOW HIRING)

TDSYNNEX

Returns & Credits Admin Jr (RMA)

RMA Admin The RMA Admin is responsible for efficiently managing customer returns and damaged inventory across multiple warehouses, handling high-volume requests, coordinating with internal teams and ...

NFI Industries

LOA Administrator

Camden, NJ · On-site

Conduct audits related to AWOL cases, return-to-work activities, and direct billing processes. * Review cancelled and deleted leave claims received from third-party administrators. * Audit ...

Mirion

RMA Administrator

Florham Park, NJ · On-site

The Return Merchandise Authorization (RMA) Administrator is responsible for managing all aspects of the return merchandise authorization process in a timely and efficient manner while delivering ...

GFI Digital

Sales Administrator

Champaign, IL · On-site

$20 - $27.50/hr

The Sales Administrator is responsible for performing sales administration duties for the sales ... Process lease return instructions and coordinate the pickup and return of such equipment, this ...

GFI Digital

Sales Administrator

Champaign, IL

$20 - $27.50/hr

The Sales Administrator is responsible for performing sales administration duties for the sales ... Process lease return instructions and coordinate the pickup and return of such equipment, this ...

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How much do returns administrator jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for returns administrator in the United States is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Returns Administrator vs Customer Service Representative?

Returns AdministratorCustomer Service Representative
Handles return processes, manages return policies, and processes refunds or exchanges.Provides general customer support, answers inquiries, and resolves customer issues.

While both roles involve customer interaction, the Returns Administrator focuses specifically on managing product returns and refunds, often requiring knowledge of return policies and logistics. The Customer Service Representative handles a broader range of customer concerns across various topics. Employers in retail and e-commerce frequently search for these roles together, but their core responsibilities differ significantly.

What is a Returns Administrator?

A Returns Administrator is responsible for managing the process of returned goods in a company. They handle customer returns, process refunds or exchanges, and ensure that returned products are inspected and documented properly. This role often requires strong organizational and communication skills, as Returns Administrators coordinate with customers, warehouse staff, and other departments to resolve return issues. They play a key part in maintaining customer satisfaction and ensuring company policies on returns are followed.

What are the key skills and qualifications needed to thrive as a Returns Administrator, and why are they important?

To excel as a Returns Administrator, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with returns management software, ERP systems, and databases is typically required in this role. Excellent communication, problem-solving abilities, and customer service orientation help you manage client interactions and resolve issues efficiently. These skills ensure accurate processing of returns, minimize errors, and contribute to customer satisfaction and efficient operations.

What are some common challenges faced by Returns Administrators, and how can they be effectively managed?

Returns Administrators often face challenges such as managing high volumes of returned products, ensuring accurate documentation, and coordinating efficiently with warehouse and customer service teams. To address these, strong organizational skills, attention to detail, and effective communication are crucial. Utilizing inventory management software and maintaining clear return policies can streamline the process, reduce errors, and improve both customer satisfaction and internal workflow.
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Returns Administrator jobs near you
Infographic showing various Returns Administrator job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,529 per year, or $17.1 per hour.
Returns Administrator - St Louis, MO

Returns Administrator - St Louis, MO

Hubbell Incorporated

Saint Louis, MO • On-site

Other

Posted 18 days ago

Key responsibilities

  • Manage the end-to-end returns process, including initial return validation, RMA creation in the ERP system, approval coordination, and post-RMA follow-up activities.

  • Collaborate with internal departments, warehouse, and contract manufacturers to ensure accurate processing and receipt of returned materials.

  • Regularly review existing processes and implement process improvements as needed.

Hubbell rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

79th of 141 rated electronics manufacturers

Job description

Job Overview

The Returns Administrator is responsible for leading and executing advanced testing processes to ensure the quality and performance of electrical, electronic, and mechanical parts and materials. This position supports engineering activities by participating in the design, test development, check-out, modification, fabrication, and the assembly of new electrical and mechanical systems. The Test Technician III will identify improvements to our processes and procedures and ensure that testing and quality is a core value that comes first for our team. 

#LI-KR1
 

A Day In The Life

Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by: 

  • Manage the end-to-end returns process, including initial return validation, RMA creation in the ERP system, approval coordination, and post-RMA follow-up activities as required.
  • Collaborate with the warehouse to ensure returned materials are received into inventory accurately and in a timely manner.
  • Meet daily productivity and workflow expectations established by management.
  • Work with Contract Manufacturers to process RMAs at their facilities.
  • Coordinate stock buy-back and scrap processes.
  • Manage and resolve carrier claims.
  • Partner with Transportation and Customer Service teams to resolve open sales order and shipment issues.
  • Deliver a high level of customer service to both internal and external customers in alignment with departmental objectives.
  • Attend and/or lead weekly meetings with cross-functional stakeholders to ensure timely RMA closure.
  • Collaborate closely with internal departments including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
  • Accurately interpret and communicate data from the ERP system.
  • Manage multiple shared mailboxes and efficiently resolve a high volume of customer inquiries.
  • Regularly review existing processes and implement process improvements as needed.
  • Provide RMA process training to internal and external stakeholders as required.
What will help you thrive in this role?
  • One to three years of customer service or related experience.
  • Strong written and verbal communication skills.
  • Experience with SAP or similar ERP systems preferred.
  • Proficiency in Microsoft Excel.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

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About Hubbell

Sourced by ZipRecruiter

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Shelton, CT, US

Year founded

1888

Social media

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