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Retention Jobs in Oregon (NOW HIRING)

Wolters Kluwer

Sales Business Retention Rep

Salem, OR · On-site

$51K - $58K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

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Retention information

See Oregon salary details

$23.3K

$64.9K

$90.4K

How much do retention jobs pay per year?

As of Sep 11, 2026, the average yearly pay for retention in Oregon is $64,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $78,800.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Oregon?

The most popular types of Retention jobs in Oregon are:

What cities in Oregon are hiring for Retention jobs?

Cities in Oregon with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Oregon as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,883 per year, or $31.2 per hour.

Coordinator - Sales / Client Retention

Milwaukie, OR • On-site

Signal Security
See more jobs at Signal Securityexternal

$20 - $27.50/hr

Full-time

Re-posted 22 days ago

Signal Security rating

4.6

Company rating: 4.6 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The Sales Coordinator is responsible for planning, coordinating, directing and managing all day-to-day sales and client retention activities of the Franchise. The coordinator will assist the Director in maintaining a healthy growing franchise through sales and client retention. Sales Coordinator must exhibit good customer service skills while working with clients and prospects in numerous business portfolios. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

 

Soft Skills:

  • Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.
  • Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines.
  • Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
  • Team Development: Communicate with clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed.
  • Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can properly manage proposal pipeline, while reviewing and following up on incidents to maintain client relationships?


Responsibilities:

  • The Sales Coordinator will be responsible and accountable for new revenue by conducting sales visits and focusing on our sales process to target profitable, recurring revenue
  • Maximize existing client relationships to grow revenue by contract extensions, expanding services with affiliated properties, and annual rate increases to keep up with the growing labor wages and dynamic changes of the business.
  • Maintain and develop a client and prospect database utilizing our proprietary CRM to assist with follow up and actively manage your sales pipeline.
  • Follow our 90-day plan  to identify all vertical targets (Apartments, Food Processing, Walmart, Supply Chain, BOMA contacts, and many more) to determine the market opportunities and execute on your sales accountabilities activities to generate new lead opportunities directly impacting revenue. Perform market research also includes competitors and current/past client analysis.
  • Delivering presentations in front of small and large groups (i.g. training sessions, webinars, and conference calls)
  • KPI responsibility and accountability: Net Revenue Growth, Revenue Per Owned Population, Same Customer Sales, Customer Retention, Daily Sales Outstanding, and A.R Over 90 days.


Requirements:

  • High school diploma or GED
  • 2-5 years of Sales experience preferred
  • Proven ability to achieve sales targets
  • Excellent organization, oral, and written communication skills
  • Must be self-motivated and comfortable working independently or in a team environment
  • Ability to multi-task and manage priorities
  • Adapt to established procedures and to help identify and solve problems
  • Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
  • Employment is contingent upon the results of background check and drug screen


?Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

 

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