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Retention Jobs in Georgia (NOW HIRING)

Wow

Business Retention Lead

Augusta, GA · On-site +1

$78K/yr

The Opportunity The Business Retention Lead plays a critical role in supporting the Business Retention team across three key areas: advertising continuity and coordination, strategic marketing for ...

Centerwell

Patient Retention Professional

Atlanta, GA · On-site

$16.75 - $22/hr

Become a part of our caring community Overview The Patient Retention Professional plays a key role in enhancing patient experience and ensuring continuity of care during transitional moments such as ...

Rustman Agency

Customer Retention Sales Manager

Helen, GA · On-site

$45K - $52K/yr

Job Summary We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing ...

Wolters Kluwer

Sales Business Retention Rep

Atlanta, GA · On-site

$49K - $55K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long-term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

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All JobsRetention JobsRetention Jobs in Georgia

Retention information

See Georgia salary details

$18.6K

$51.8K

$72.2K

How much do retention jobs pay per year?

As of Sep 12, 2026, the average yearly pay for retention in Georgia is $51,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $62,900.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What are the most commonly searched types of Retention jobs in Georgia?

The most popular types of Retention jobs in Georgia are:

What cities in Georgia are hiring for Retention jobs?

Cities in Georgia with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Georgia as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,818 per year, or $24.9 per hour.

Business Retention Lead

Augusta, GA • On-site, Remote

Wow
See more jobs at Wowexternal

$78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The Opportunity

The Business Retention Lead plays a critical role in supporting the Business Retention team across three key areas: advertising continuity and coordination, strategic marketing for the Business Video Migration, and project management across concurrent customer-impacting initiatives.

This role keeps deliverables moving, customers informed, and leadership updated through ongoing periods of change-with a consistent focus on protecting and retaining the existing customer base.

What You'll Do

Base salary up to $78,500/year and comprehensive benefits include:

  • Medical, dental, vision, and life insurance
  • HSA and FSA available
  • 401(k) with company match
  • Paid time off & company holidays
  • Tuition reimbursement for continued development
  • Employee broadband discounts

Advertising Coordination & Continuity

  • Maintain advertising deliverables, campaigns, and vendor coordination on an ongoing basis, including providing coverage during team absences.

Business Retention Marketing

  • Coordinate the strategic marketing effort for Business Retention alongside the Director.
  • Translate campaign timing and customer segments into campaigns and hand creative to Marketing for execution.

Project Coordination

  • Manage concurrent customer-impacting initiatives, including:
    • Project trackers
    • Timelines
    • Cross-functional sequencing
    • Escalations

Customer Base Protection

  • Keep customer messaging consistent and well-timed across initiatives.
  • Identify and flag at-risk and high-value accounts.
  • Partner with Account Managers (AMs) on customer retention and save efforts.

Data & Insights

  • Pull and analyze retention, disconnect, and pipeline data.
  • Surface churn drivers, at-risk trends, and segment-level patterns.
  • Use insights to help shape strategic timing and prioritization.

Enablement Support

  • Assist in building playbooks and talking points.
  • Support process documentation that equips Business Customer-facing teams to consistently manage:
    • Renewals
    • Transitions
    • Customer-impacting changes

Reporting & Communication

  • Provide clear, regular status updates and reporting to the Director and leadership.
  • Keep Account Management and Field teams informed regarding timing and customer impact.
  • Perform other duties as assigned.

What You'll Bring

Minimum Required Education & Experience

  • Bachelor's degree in Marketing, Business Communication, or a related field-or an equivalent combination of education and experience.
  • 2+ years coordinating or managing cross-functional projects, ideally involving customer-impacting initiatives with multiple stakeholders and timelines.
  • 1+ year of experience in a marketing or advertising role, with hands-on experience taking campaigns from strategy through creative execution.
  • Demonstrated proficiency with project-tracking and reporting.
  • Comfort working with customer data.
  • Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS.

Skills & Abilities for Success

  • Cross-functional project coordination or program management
  • Marketing strategy and execution coordination
  • Data-informed decision-making
  • Clear and effective communication

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear
  • Required to use hands to type, handle objects, and paperwork
  • Required to use close vision and be able to focus
  • Frequently required to sit, stand, bend at the knees and waist, and walk
  • Primarily an office-based or remote/hybrid role with extended periods of computer use
  • Occasional travel, up to 15%, for partner meetings, business reviews, and industry events

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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