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Retention Jobs in Decatur, GA (NOW HIRING)

EchoStar

Remote Retention Representative

Atlanta, GA

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Atlanta, GA

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100 ...

Centerwell

Patient Retention Professional

Atlanta, GA · On-site

$16.75 - $22/hr

Become a part of our caring community Overview The Patient Retention Professional plays a key role in enhancing patient experience and ensuring continuity of care during transitional moments such as ...

Wolters Kluwer

Sales Business Retention Rep

Atlanta, GA · On-site

$49K - $55K/yr

This role partners closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive, structured engagement. CSMs manage a portfolio of ...

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All JobsRetention JobsRetention Jobs in Decatur, GA

Retention information

See Decatur, GA salary details

$21.5K

$59.9K

$83.5K

How much do retention jobs pay per year?

As of Sep 11, 2026, the average yearly pay for retention in Decatur, GA is $59,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $72,700.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What cities near Decatur, GA are hiring for Retention jobs?

Cities near Decatur, GA with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Decatur, GA as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,915 per year, or $28.8 per hour.

Business Retention and Sales Representative

Lawrenceville, GA • On-site, Remote

IntelliSource
See more jobs at IntelliSourceexternal

$27.37/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Description
We're expanding our Comcast team and seeking Business Retention and Sales Representatives who thrive in sales environments and are driven to maximize their earnings through telesales efforts. Join our team as we seek experienced individuals to drive success in a fully remote capacity! Here's why Comcast is the employer of choice:
Business Retention and Sales Representatives Benefits
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • 401k available after 90 days
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Business Retention and Sales Representatives Compensation
  • Total Target Compensation (Base pay + Commission) $27.37/hour+
  • Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
  • Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Remote Flexibility: This role offers full remote work opportunities, allowing you to excel from the comfort of your home.
As a Business Retention and Sales Representatives you will be Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base requesting disconnect of service. You will be expected to empathize with clients, help them resolve outstanding issues and renegotiate the terms of their agreement.
Responsibilities:
  • Uses active listening, empathy and assumes ownership of customer issues through to resolution.
  • Communicates a professional sense of urgency, with various departments, to rectify customer issues.
  • Minimizes fall out by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
  • Meets or exceeds budgeted retention goals for all product lines.
  • Demonstrates strong problem solving and communications skills.
  • Regular, consistent and punctual attendance.

Qualifications:
  • High school diploma or equivalent
  • Minimum 1-2 years of commission-driven sales experience
  • Demonstrated ability to work independently and remotely
  • Reliable internet connection with a minimum 100 Mbps speed
  • Home office setup meeting specified requirement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.

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