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Retention Jobs in Decatur, GA (NOW HIRING)

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Retention information

See Decatur, GA salary details

$21.5K

$59.9K

$83.5K

How much do retention jobs pay per year?

As of Sep 11, 2026, the average yearly pay for retention in Decatur, GA is $59,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $72,700.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist is a professional responsible for ensuring that customers, clients, or employees remain loyal to a company or organization. They analyze data to understand why individuals might leave and develop strategies to improve satisfaction and engagement. Duties often include direct communication, resolving concerns, offering incentives, and collaborating with other departments to enhance overall experience. Retention specialists are crucial in reducing turnover rates and fostering long-term relationships.

What are the key skills and qualifications needed to thrive as a retention specialist?

To thrive as a Retention Specialist, you need a solid understanding of customer relationship management, data analysis, and problem-solving, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is commonly required. Excellent communication, active listening, and conflict resolution skills help build trust and address client concerns effectively. These abilities are crucial for reducing churn, strengthening customer loyalty, and driving long-term business growth.

What are some common challenges faced by professionals in retention roles, and how can they be addressed?

Professionals working in retention roles often encounter challenges such as identifying the root causes of customer churn, managing high volumes of customer interactions, and personalizing retention strategies at scale. To address these issues, it's important to leverage data analytics tools to uncover customer behavior patterns and proactively engage at-risk customers. Collaboration with sales, marketing, and product teams is also crucial for developing tailored solutions and improving the overall customer experience.

What is the difference between Retention vs Customer Service Representative?

AspectRetentionCustomer Service Representative
Primary FocusCustomer retention and loyaltyHandling customer inquiries and issues
Required SkillsCommunication, relationship management, sales techniquesCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, marketing departmentsCall centers, retail, support desks
Common CertificationsCustomer relationship management (CRM) trainingCustomer service certifications

While both roles involve communication with customers, Retention specialists focus on maintaining long-term customer relationships and reducing churn, often using sales and relationship-building skills. Customer Service Representatives primarily address immediate customer inquiries and issues. Understanding these differences helps employers and job seekers identify the right career path or hiring criteria.

What is a retention job?

A retention job involves developing strategies to keep customers or employees engaged and reduce turnover. Roles often include analyzing data, implementing loyalty programs, and improving satisfaction through communication and service. Skills in data analysis, communication, and customer relationship management are typically important for these positions.

What cities near Decatur, GA are hiring for Retention jobs?

Cities near Decatur, GA with the most Retention job openings:

Retention jobs near you
Infographic showing various Retention job openings in Decatur, GA as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,915 per year, or $28.8 per hour.

Director of Regional Client Retention -Southeast

Atlanta, GA • On-site

Allied Universal
Investigation and Physical Security Services • 10K+ employees
Learn more about Allied Universalexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,615 frontline employees who took The Breakroom Quiz

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

Allied Universal® is hiring a Customer Success Director for the Southeast Region. Candidates must reside in or be willing to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama, with preference given to those located near a major metropolitan area to support regional travel and client engagement.

The Customer Success Director is responsible for driving client retention, renewal success, and strategic account growth across the Southeast Region. This role leads complex contract renewals, rebids, and retention initiatives while partnering with operations, finance, pricing, and executive leadership teams to maximize customer satisfaction, contract profitability, and long-term client value.

The ideal candidate will bring experience in customer success, client success, strategic account management, contract services, or business development, with a proven track record of managing large client relationships, leading RFP and bid responses, negotiating contracts, and retaining enterprise customers. Experience within the security services, facilities management, janitorial, staffing, or other business-to-business service industries is highly desirable.

Qualified candidates must either live in or be able to relocate to Virginia, North Carolina, South Carolina, Georgia, or Alabama. Regional travel is approximately 60%.

WHY JOIN US?

  • Drive Strategic Impact—Lead client retention strategies and directly influence regional success and client loyalty, travel expectation is approximately 60%
  • Regional Leadership Opportunity—There area total of 8 Customer Success Directors, one per region (SW, NW, NE, MA, MW, CE, FL, SE), each one ideally located near a major city for efficient travel and high-level client engagement. 
  • Rewarding Compensation & Growth—Competitive base salary (Base salary ranges: $90,000–$110,000+, based on experience and location) plus 20% bonus opportunity and equity. Compensation for this role will be determined based on factors such as relevant experience, skills, and market alignment. The final offer may vary depending on these considerations.

RESPONSIBILITIES:

  • Lead strategic contract renewal, rebid, and retention efforts for large regional and multi-state accounts.
  • Manage the end-to-end RFP and bid response process in partnership with operations, finance, pricing, and subject matter experts.
  • Serve as an executive relationship manager for key clients during contract renewal cycles.
  • Identify and mitigate account risks while developing proactive retention and customer success plans.
  • Partner with regional and branch leadership to strengthen customer relationships, improve client satisfaction, and increase renewal success.
  • Lead negotiations involving contract terms, pricing strategies, service enhancements, and customer commitments.
  • Facilitate executive business reviews, quarterly business reviews (QBRs), and strategic client meetings.
  • Conduct competitive analysis and develop compelling value propositions to improve win rates during rebids.
  • Analyze renewal performance, retention metrics, profitability, labor economics, and customer health indicators to identify opportunities and risks.
  • Conduct post-award and post-loss reviews and implement best practices across the region.
  • Provide leadership and guidance to Rebid Specialists and cross-functional teams supporting client retention initiatives.
  • Drive accountability for customer retention, renewal outcomes, and contract performance throughout the region.

QUALIFICATIONS (MUST HAVE):

  • Must possess one of the following:
    • Bachelor’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of eight (8) years of client retention experience
    • Associate’s degree in Business, Criminal Justice, Security Management, or related field of study with a minimum of ten (10) years of client retention experience
    • High school diploma or equivalent with a minimum of fifteen (15) years of client retention experience
  • Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
  • Minimum of four (4) years of cross-functional leadership experience
  • Strategic planning and Request for Proposal (RFP) development experience
  • Ability to lead, coordinate, and influence cross-functional teams across multiple branches
  • Proven success in client retention, contract and contract management
  • Strong consultative selling and relationship-building skills; thrive in partnering with operations and client satisfaction
  • Excellent communication and presentation skills
  • Advanced Microsoft Office Suite proficiency
  • Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
  • Strong analytical skills for contract economics and labor modeling, wage structures, and resource planning

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Prior experience building, coaching, or leading customer success, account management, or client retention teams.
  • Experience leading competitive bids and contract negotiations exceeding $1M+ in annual revenue.
  • Experience in the security services, facilities management, janitorial services, staffing, outsourcing, or other recurring contract service industries.
  • Experience managing enterprise or national accounts.Master's degree in Business Administration or related field.

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26   


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1667788

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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