Implement the Acceleration Academy Retention Protocol through proactive outreach (e.g., texts ... Advocate for students by assisting in identifying solutions and connecting them to academy staff ...
Implement the Acceleration Academy Retention Protocol through proactive outreach (e.g., texts ... Advocate for students by assisting in identifying solutions and connecting them to academy staff ...
Customer Retention Management Consultant
$14.25 - $19.25/hr
Customer Retention Management Consultant Sandy Springs, GA 12 Months Hybrid Description: Job ... Work hand-in-hand with Customer Advocacy to recognize potential customer dissatisfaction early in ...
Customer Retention Management Consultant
$14.25 - $19.25/hr
Customer Retention Management Consultant Sandy Springs, GA 12 Months Hybrid Description: Job ... Work hand-in-hand with Customer Advocacy to recognize potential customer dissatisfaction early in ...
Retention Specialist
Brentwood, TN · Hybrid
Serving as the client advocate and single point of contact for complex issues, while recommending ... How We Work As a Retention Specialist, you must work in a hybrid environment. Corpay will set you ...
Retention Specialist
Brentwood, TN · Hybrid
Serving as the client advocate and single point of contact for complex issues, while recommending ... How We Work As a Retention Specialist, you must work in a hybrid environment. Corpay will set you ...
SARNCO Prevention Advocate
Columbus, OH · On-site
This position also supports recruitment, screening, training, support, and retention efforts with SARNCO volunteers and community partners. Prevention Advocates facilitate intervention and prevention ...
SARNCO Prevention Advocate
Columbus, OH · On-site
This position also supports recruitment, screening, training, support, and retention efforts with SARNCO volunteers and community partners. Prevention Advocates facilitate intervention and prevention ...
Retention Specialist (Operational)
South San Francisco, CA · On-site
$130K - $178K/yr
Extend the company connection to advocacy groups and other organizations that support recruitment and retention in clinical trials. * Conduct market research to understand patient needs and barriers ...
Retention Specialist (Operational)
South San Francisco, CA · On-site
$130K - $178K/yr
Extend the company connection to advocacy groups and other organizations that support recruitment and retention in clinical trials. * Conduct market research to understand patient needs and barriers ...
SARNCO Prevention Advocate
Columbus, OH · On-site
This position also supports recruitment, screening, training, support, and retention efforts with SARNCO volunteers and community partners. Prevention Advocates facilitate intervention and prevention ...
SARNCO Prevention Advocate
Columbus, OH · On-site
This position also supports recruitment, screening, training, support, and retention efforts with SARNCO volunteers and community partners. Prevention Advocates facilitate intervention and prevention ...
Full Time Customer Retention Agent
Norfolk, VA · On-site
$21 - $23/hr
... advocate for others, challenge themselves, and become leaders in sales. If this sounds like you ... Retention Agents are the heartbeat of our culture - enthusiastic representatives of our company and ...
Quick apply
Full Time Customer Retention Agent
Norfolk, VA · On-site
$21 - $23/hr
... advocate for others, challenge themselves, and become leaders in sales. If this sounds like you ... Retention Agents are the heartbeat of our culture - enthusiastic representatives of our company and ...
Customer Retention Specialist - Remote
Newark, NJ · On-site +1
Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less ... Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success ...
Customer Retention Specialist - Remote
Newark, NJ · On-site +1
Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less ... Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success ...
Housing Stability Advocate
Bloomington, MN · On-site
$19.57 - $22.30/hr
Housing Stability Advocate $500 Signing Bonus - Get rewarded for joining and staying: $250 at 90 ... Support participants in building skills for housing retention, including landlord communication ...
Housing Stability Advocate
Bloomington, MN · On-site
$19.57 - $22.30/hr
Housing Stability Advocate $500 Signing Bonus - Get rewarded for joining and staying: $250 at 90 ... Support participants in building skills for housing retention, including landlord communication ...
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Graduation Candidate Advocate
$16.75 - $22.25/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Graduation Candidate Advocate
$16.75 - $22.25/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Patient Care Advocate
$18.50 - $24/hr
The Patient Care Advocate ensures each patient's Five Star Experience is seamless and personalized ... A self-starter with a track record of exceeding sales or retention goals. * Someone skilled in ...
Patient Care Advocate
$18.50 - $24/hr
The Patient Care Advocate ensures each patient's Five Star Experience is seamless and personalized ... A self-starter with a track record of exceeding sales or retention goals. * Someone skilled in ...
Housing Stability Advocate
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Housing Stability Advocate $500 Signing Bonus - Get rewarded for joining and staying: $250 at 90 ... Support participants in building skills for housing retention, including landlord communication ...
Quick apply
Housing Stability Advocate
Minneapolis, MN · On-site
$19.57 - $22.30/hr
Housing Stability Advocate $500 Signing Bonus - Get rewarded for joining and staying: $250 at 90 ... Support participants in building skills for housing retention, including landlord communication ...
Graduation Candidate Advocate
Las Vegas, NV · On-site
$21.63/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Graduation Candidate Advocate
Las Vegas, NV · On-site
$21.63/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Client Advocate
Chicago, IL · On-site
The Client Advocate is responsible for providing strategic relationship management and consultative ... The Role * Retain existing book of business; develop and strengthen client relationships.
Client Advocate
Chicago, IL · On-site
The Client Advocate is responsible for providing strategic relationship management and consultative ... The Role * Retain existing book of business; develop and strengthen client relationships.
Chefs
Fort Lauderdale, FL · On-site
$68.10K - $93.80K/yr
... retention Advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example Improves service by communicating and assisting individuals to understand guest ...
Chefs
Fort Lauderdale, FL · On-site
$68.10K - $93.80K/yr
... retention Advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example Improves service by communicating and assisting individuals to understand guest ...
Graduation Candidate Advocate
Tampa, FL · On-site
$16.50 - $22/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Graduation Candidate Advocate
Tampa, FL · On-site
$16.50 - $22/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Graduation Candidate Advocate
Cincinnati, OH · On-site
$16.75 - $22.25/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
Graduation Candidate Advocate
Cincinnati, OH · On-site
$16.75 - $22.25/hr
Retention and Attendance * Act as a case manager for a designated cohort of students, monitoring ... Advocacy * Advocate for students by assisting in identifying solutions and connecting them to ...
... Retention: o Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts. o Advocate for Google needs within the company. o Help Google understand ...
... Retention: o Identify opportunities to improve Google's experience with Ciena and contribute to customer retention efforts. o Advocate for Google needs within the company. o Help Google understand ...
The Client Advocate is responsible for providing strategic relationship management and consultative ... The Role * Retain existing book of business; develop and strengthen client relationships.
The Client Advocate is responsible for providing strategic relationship management and consultative ... The Role * Retain existing book of business; develop and strengthen client relationships.
Retention Advocate information
What are the key skills and qualifications needed to thrive as a Retention Advocate, and why are they important?
How does a Retention Advocate typically collaborate with other departments to improve customer satisfaction and retention rates?
What are Retention Advocates?
What is the difference between Retention Advocate vs Customer Service Representative?
| Aspect | Retention Advocate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Office or call center; focused on customer retention strategies | Call center, retail, or office; handling customer inquiries and issues |
| Employer & Industry | Telecom, subscription services, retail | Retail, telecom, banking, hospitality |
| Search & Comparison Intent | Focus on customer retention roles and strategies | Focus on general customer support and service roles |
While both roles involve customer interaction, a Retention Advocate specializes in strategies to retain customers and reduce churn, often requiring knowledge of retention techniques. A Customer Service Representative handles a broader range of customer inquiries and issues, focusing on support and problem-solving. Understanding these differences helps job seekers target the right roles based on their skills and career goals.
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Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.
The Graduation Candidate Advocate is at the heart of our mission, building meaningful relationships with students to support their journey toward earning their high school diploma. Graduation Candidate Advocates act as mentors and advocates, providing both academic and non-academic support while fostering an environment where students feel valued and empowered.
This role is highly relationship-driven and persistence-focused, requiring consistent outreach, problem-solving, and a commitment to understanding and removing barriers that prevent students from attending and progressing. This role is ideal for recent graduates or early-career professionals looking to build experience in education, student support, or case management.
Key Responsibilities
- Assist with the registration and enrollment process for new students.
- Provide comprehensive support during student orientation to set the stage for success.
- Act as a case manager for a designated cohort of students, monitoring and documenting regular attendance.
- Implement the Acceleration Academy Retention Protocol through proactive outreach (e.g., texts, calls, home visits).
- Identify root causes of disengagement and work to remove barriers not just complete outreach attempts
- Utilize technology tools for efficient daily monitoring and maintenance of student attendance and retention records.
- Contribute to canvassing and recruitment efforts to attract new students.
- Deliver one-on-one academic support and interventions to facilitate student learning and complement the work of center professionals.
- Collaborate closely with the student support team to track learning pathways, monitor behavior, and implement transition plans, including incentive programs to bolster student achievement.
- Partner with team members to problem-solve student challenges and improve engagement outcomes
- Engage in professional development activities to enhance academic support practices.
- Advocate for students by assisting in identifying solutions and connecting them to academy staff for academic and non-academic support.
- Provide daily operational support for the academy,
- Participate actively in academy meetings and school or community events.
- Support home visits and local travel, as needed, to re-engage students
- Travel between academy sites (including Venice location) as part of role expectations
- Perform additional duties as assigned to support the overall mission of the academy.
What We're Looking For
Education: Associate degree preferred, but equivalent experience in education, youth mentorship, or case management will be considered. Experience: 0-2 years of relevant experience in educational support, case management, or working with at-risk youth. Skills: Strong relationship-building, excellent communication, adaptability, and the ability to work collaboratively in a dynamic environment. Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed. Technology: Proficiency with learning management systems and educational technology tools. Preferred Qualifications
- Bilingual skills (Spanish preferred!)
- Experience in non-traditional educational settings.
- Comfort with project-based and competency-based learning approaches.
Why Join Us?
Being part of Acceleration Academies means joining a team that's dedicated to transforming student outcomes. Here, you'll directly impact students' lives, championing their growth, resilience, and path to graduation.
We Value Our Team's Well-being
We prioritize the holistic well-being of our team members and their families through comprehensive benefits:
Retirement Savings: 401(k) plan with up to a 4% company match to help secure your future.
Comprehensive Insurance Coverage: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones.
Flexible Paid Time Off: Encouraging a healthy work-life balance through adaptable FTO.
Wellness Support: Employer-paid financial wellness programs and access to mental health resources.
Employee Referral Incentives: Rewarding you for helping us build a talented team.
Professional Development: Certification reimbursement programs to invest in your growth.
Bonus Opportunities: Celebrating milestones and achievements with performance-based bonuses.
Physical & Work Environment
- Regularly required to sit, talk, hear, and use hands
- Occasionally lift up to 20 pounds
- Work in a collaborative classroom or office setting and may involve exposure to outdoor weather during events
- Occasional travel between nearby academy sites may be required to support student needs or operational coverage
Ready to Make a Difference? If you're passionate about making a meaningful impact and shaping the future of education, we'd love to hear from you. Join us in redefining what's possible for students everywhere.
About Acceleration Academies
Sourced by ZipRecruiter
Industry
Education
Company size
51 - 200 Employees
Headquarters location
Chicago, IL, US
Year founded
2014