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Retention Advocate Jobs (NOW HIRING)

Valir Health

PACE Care Advocate

Oklahoma City, OK · On-site

PACE Care Advocate Valir PACE LLC - Oklahoma City, OK Overview Position Type: Full Time Job Shift ... Competitive pay, retention and referral bonuses * Outstanding Medical, dental, and vision insurance

Valir Health

PACE Care Advocate

Oklahoma City, OK · On-site

Competitive pay, retention and referral bonuses * Outstanding Medical, dental, and vision insurance ... The PACE Care Advocate serves as a primary point of contact for participants and caregivers ...

TURNING POINT INC

Housing Advocate

Mount Clemens, MI · Remote

$20 - $21/hr

The Housing Advocate will work directly with program participants to develop individualized plans of service and goals for securing/retaining housing and employment. The Housing Advocate will assist ...

AnewHealth

Job Details ExactCare is seeking a dynamic team player, who is a creative thinker and customer service advocate, to join our rapidly growing organization. The Patient Retention Specialist will spend ...

Evergreen Action

Midwest Regional Advocate

Position Summary Evergreen is seeking a full-time Regional Advocate to support the planning ... Evergreen has retained GoodCitizen for this search so please view the full announcement and apply ...

corpay

Retention Specialist

Brentwood, TN · Hybrid

Serving as the client advocate and single point of contact for complex issues, while recommending ... How We Work As a Retention Specialist, you will work in a hybrid environment. Corpay will set you ...

HR Partners

Volunteer Advocate Supervisor

Topeka, KS · On-site

$43K/yr

Actively participates in volunteer retention activities by promoting and attending events and ... Advocate Appointment: * Attends CINC hearings as directed for the purpose of reviewing new cases ...

Wisconsin

Academic Retention Specialist

Oshkosh, WI · On-site +1

$46K/yr

Advocates for campus-wide retention initiatives Department: School of STEM Compensation: Starting at $46,000 and commensurate with experience Required Qualifications: * Bachelor's degree

Maney Gordon Zeller, PA

Client Advocate

Tampa, FL · On-site

$18/hr

CLIENT ADVOCATE - IMMIGRATION LAW Maney | Gordon | Zeller, P.A. Downtown Tampa, FL | Full-Time | In ... they are retained. This is not a passive receptionist role. It is a high-impact, front-line ...

corpay

Retention Specialist

Brentwood, TN · Hybrid

Serving as the client advocate and single point of contact for complex issues, while recommending ... How We Work As a Retention Specialist, you must work in a hybrid environment. Corpay will set you ...

Corpay

Retention Specialist

Brentwood, TN · On-site

Serving as the client advocate and single point of contact for complex issues, while recommending ... How We Work As a Retention Specialist, you must work in a hybrid environment. Corpay will set you ...

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Retention Advocate information

What are the key skills and qualifications needed to thrive as a Retention Advocate, and why are they important?

To thrive as a Retention Advocate, you need strong customer service abilities, problem-solving skills, and a background in communications or a related field. Familiarity with customer relationship management (CRM) software and call center platforms is typically required. Excellent interpersonal skills, active listening, and resilience help you build rapport and address customer concerns effectively. These skills are vital to maintaining customer loyalty, reducing churn, and supporting the organization's growth.

How does a Retention Advocate typically collaborate with other departments to improve customer satisfaction and retention rates?

Retention Advocates frequently work alongside teams such as Customer Support, Sales, and Product Development to address customer concerns and identify trends that may impact retention. They share feedback gathered from customers to help inform service improvements and product enhancements. Regular cross-functional meetings and communication are common, ensuring that customer insights are integrated into organizational strategies. This collaborative approach helps create a unified customer experience and supports the company's overall retention goals.

What are Retention Advocates?

Retention Advocates are professionals who work to maintain strong relationships with customers or members, aiming to reduce churn and improve satisfaction. They proactively address concerns, resolve issues, and provide solutions to keep clients engaged with a company's products or services. Retention Advocates often act as liaisons between customers and the company, ensuring needs are met and feedback is communicated. Their role may also involve identifying trends in customer behavior to develop strategies that enhance loyalty and retention.

What is the difference between Retention Advocate vs Customer Service Representative?

AspectRetention AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or call center; focused on customer retention strategiesCall center, retail, or office; handling customer inquiries and issues
Employer & IndustryTelecom, subscription services, retailRetail, telecom, banking, hospitality
Search & Comparison IntentFocus on customer retention roles and strategiesFocus on general customer support and service roles

While both roles involve customer interaction, a Retention Advocate specializes in strategies to retain customers and reduce churn, often requiring knowledge of retention techniques. A Customer Service Representative handles a broader range of customer inquiries and issues, focusing on support and problem-solving. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Retention Advocate jobs
What job categories do people searching Retention Advocate jobs look for? The top searched job categories for Retention Advocate jobs are:
Retention Advocate jobs near you
Graduation Candidate Advocate

Graduation Candidate Advocate

Acceleration Academies

Sarasota, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About Acceleration Academies
At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.
The Role
The Graduation Candidate Advocate is at the heart of our mission, building meaningful relationships with students to support their journey toward earning their high school diploma. Graduation Candidate Advocates act as mentors and advocates, providing both academic and non-academic support while fostering an environment where students feel valued and empowered.
This role is highly relationship-driven and persistence-focused, requiring consistent outreach, problem-solving, and a commitment to understanding and removing barriers that prevent students from attending and progressing. This role is ideal for recent graduates or early-career professionals looking to build experience in education, student support, or case management.
Key Responsibilities
Enrollment
  • Assist with the registration and enrollment process for new students.
  • Provide comprehensive support during student orientation to set the stage for success.

Retention and Attendance
  • Act as a case manager for a designated cohort of students, monitoring and documenting regular attendance.
  • Implement the Acceleration Academy Retention Protocol through proactive outreach (e.g., texts, calls, home visits).
  • Identify root causes of disengagement and work to remove barriers not just complete outreach attempts
  • Utilize technology tools for efficient daily monitoring and maintenance of student attendance and retention records.

Recruitment
  • Contribute to canvassing and recruitment efforts to attract new students.

Academics
  • Deliver one-on-one academic support and interventions to facilitate student learning and complement the work of center professionals.
  • Collaborate closely with the student support team to track learning pathways, monitor behavior, and implement transition plans, including incentive programs to bolster student achievement.
  • Partner with team members to problem-solve student challenges and improve engagement outcomes
  • Engage in professional development activities to enhance academic support practices.

Advocacy
  • Advocate for students by assisting in identifying solutions and connecting them to academy staff for academic and non-academic support.

Operations
  • Provide daily operational support for the academy,
  • Participate actively in academy meetings and school or community events.
  • Support home visits and local travel, as needed, to re-engage students
  • Travel between academy sites (including Venice location) as part of role expectations
  • Perform additional duties as assigned to support the overall mission of the academy.

What We're Looking For
Education: Associate degree preferred, but equivalent experience in education, youth mentorship, or case management will be considered.
Experience: 0-2 years of relevant experience in educational support, case management, or working with at-risk youth.
Skills: Strong relationship-building, excellent communication, adaptability, and the ability to work collaboratively in a dynamic environment.
Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed.
Technology: Proficiency with learning management systems and educational technology tools.
Preferred Qualifications
  • Bilingual skills (Spanish preferred!)
  • Experience in non-traditional educational settings.
  • Comfort with project-based and competency-based learning approaches.

Why Join Us?
Being part of Acceleration Academies means joining a team that's dedicated to transforming student outcomes. Here, you'll directly impact students' lives, championing their growth, resilience, and path to graduation.
We Value Our Team's Well-being
We prioritize the holistic well-being of our team members and their families through comprehensive benefits:
Retirement Savings: 401(k) plan with up to a 4% company match to help secure your future.
Comprehensive Insurance Coverage: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones.
Flexible Paid Time Off: Encouraging a healthy work-life balance through adaptable FTO.
Wellness Support: Employer-paid financial wellness programs and access to mental health resources.
Employee Referral Incentives: Rewarding you for helping us build a talented team.
Professional Development: Certification reimbursement programs to invest in your growth.
Bonus Opportunities: Celebrating milestones and achievements with performance-based bonuses.
Physical & Work Environment
  • Regularly required to sit, talk, hear, and use hands
  • Occasionally lift up to 20 pounds
  • Work in a collaborative classroom or office setting and may involve exposure to outdoor weather during events
  • Occasional travel between nearby academy sites may be required to support student needs or operational coverage

Ready to Make a Difference?
If you're passionate about making a meaningful impact and shaping the future of education, we'd love to hear from you. Join us in redefining what's possible for students everywhere.
Third-Party Agency & Recruiter Notice for Acceleration Academies
Agencies presenting candidates must have an active, nonexpired Master Services Agreement and be formally engaged by an Acceleration Academies Recruiter. Resumes submitted outside these terms will be considered the property of Acceleration Academies.
Equal Opportunity Employer
Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.
All roles at Acceleration Academies include core responsibilities that are fundamental to student success and overall academy operations. Applicants should carefully review the job description to ensure they can meet these requirements. Essential duties typically include:
• Consistent, reliable attendance during scheduled work hours
• On-site presence (for roles designated as in-person/onsite)
• Management of assigned workload and productivity expectations
• Ability to perform job functions in an open, student-centered workspace
If you believe you may need a reasonable accommodation to perform the essential functions of the role, Acceleration Academies will engage in an interactive process in accordance with the Americans with Disabilities Act (ADA). Please note that accommodations cannot remove essential job functions or fundamentally alter the nature of the role.

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