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Retention Account Manager Jobs in Ranson, WV (NOW HIRING)

Alera Group

Commercial Account Manager

Frederick, MD · Remote

$85K - $100K/yr

Contribute to client retention and satisfaction by addressing client needs and concerns promptly Operational & Strategic Execution * Manage key commercial lines processes including new business ...

Alera Group

Commercial Account Manager

Frederick, MD · On-site

$85K - $100K/yr

Contribute to client retention and satisfaction by addressing client needs and concerns promptly Operational & Strategic Execution * Manage key commercial lines processes including new business ...

Allied Universal

Account Manager

Leesburg, VA · On-site

$84K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Experience in leading, developing, and retaining a dynamic team while building positive client ...

HD Supply

Field Account Manager Redi Carpet

Leesburg, VA · On-site

$75K - $90K/yr

As a Field Account Manager, you'll build trusted relationships with property managers, owners, and ... Manages sales and customer retention initiatives efficiently to enhance overall sales performance ...

Verizon

Account Manager-SMB Sales

Dulles, VA · On-site

Retaining, managing and growing the existing customer base. * Educating and exciting customers ... Drive sales, increase service revenue and manage relationships for accounts in the 1-19 Employee ...

Fabergent

Project Manager (AV industry)

Dulles, VA

Provide regular updates to Account Manager and Director of AV including standard project review ... Retain responsibility for resolving all project related issues Prepare project reports as requested ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Ranson, WV

Retention Account Manager information

See Ranson, WV salary details

$28.1K

$62.6K

$100.8K

How much do retention account manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for retention account manager in Ranson, WV is $62,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $74,700.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What job categories do people searching Retention Account Manager jobs in Ranson, WV look for?

The top searched job categories for Retention Account Manager jobs in Ranson, WV are:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Ranson, WV as of June 2026, with employment types broken down into 64% Full Time, 34% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $62,599 per year, or $30.1 per hour.

Commercial Account Manager

Frederick, MD • Remote

Alera Group

7.5

Company rating: 7.5 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

225th of 315 rated insurance

People enjoy working here

Good employer

Recommended by parents

Learn more about Alera Groupexternal

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

OVERVIEW

Commercial Account Manager – Property & Casualty
Location: Hybrid

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way


RESPONSIBILITIES
What You’ll Do / Your ImpactClient & Relationship Partnership
  • Support commercial Property & Casualty clients by delivering responsive, professional, and servicefocused account management
  • Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities
  • Build and maintain longterm client relationships through proactive communication and consistent followthrough
  • Contribute to client retention and satisfaction by addressing client needs and concerns promptly
Operational & Strategic Execution
  • Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments
  • Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards
  • Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices
  • Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions
  • Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting
Growth & Innovation
  • Identify opportunities to improve service delivery, workflow efficiency, and client experience
  • Support renewal and account management initiatives that contribute to retention and revenue stability
  • Collaborate with internal teams to strengthen processes and enhance service outcomes

QUALIFICATIONS
What You BringRequired
  • High school diploma or GED
  • 5+ years of industryrelated experience in commercial insurance
  • Active Property & Casualty insurance license
  • Experience in client service, insurance operations, or account management
  • Strong communication and relationship management skills
  • Ability to manage multiple priorities in a dynamic, clientfocused environment
Preferred
  • Commercial Lines account management experience
  • Experience with Applied Epic agency management system
  • Working knowledge of insurance laws and regulations
  • Strong analytical and problemsolving capability
Core Competencies
  • Detail orientation
  • Accountability and followthrough
  • Collaborative mindset
  • Clientfirst thinking

ADDITIONAL INFORMATION

Compensation:
Salary range: $85,000-100,000

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

  • Role-specific learning paths

  • Leadership development programs

  • Technical and compliance training

  • Industry certifications and continuing education support

  • Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

  • Active Property & Casualty License 

  • Ability to obtain required licensure within the agreed upon timeline after hire

  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-AM1

#LI-Remote


Location Type
Hybrid - 3 or more days in office - Office UKG Work locationQualifications:
What You BringRequired
  • High school diploma or GED
  • 5+ years of industryrelated experience in commercial insurance
  • Active Property & Casualty insurance license
  • Experience in client service, insurance operations, or account management
  • Strong communication and relationship management skills
  • Ability to manage multiple priorities in a dynamic, clientfocused environment
Preferred
  • Commercial Lines account management experience
  • Experience with Applied Epic agency management system
  • Working knowledge of insurance laws and regulations
  • Strong analytical and problemsolving capability
Core Competencies
  • Detail orientation
  • Accountability and followthrough
  • Collaborative mindset
  • Clientfirst thinking
Education:UNAVAILABLEEmployment Type: FULL_TIME

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