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Retention Account Manager Jobs in Ranson, WV (NOW HIRING)

Senior Client Success Manager

Hagerstown, MD ยท On-site

$95K - $110K/yr

Own and manage a portfolio of strategic client accounts * Serve as executive-level client contact and trusted advisor * Drive renewals, retention, and expansion opportunities * Lead quarterly ...

Provide regular updates to Account Manager and Director of AV including standard project review ... Retain responsibility for resolving all project related issues Prepare project reports as requested ...

Store Manager

Winchester, VA ยท On-site

$54K - $67K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that ... maximize retention of coworkers and reduce turnover and manage direct coworkers and train for ...

Support Commercial Lines Account Managers with day-to-day servicing of existing client accounts ... Maintain a strong client-focused service approach that supports retention and satisfaction ...

Support Commercial Lines Account Managers with daytoday servicing of existing client accounts ... Maintain a strong clientfocused service approach that supports retention and satisfaction ...

Enhance coworkers' sales and account management skills through ongoing training and coaching ... Cultivate a positive work environment to enhance coworker retention and minimize turnover and ...

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Retention Account Manager information

See Ranson, WV salary details

$28.1K

$62.6K

$100.8K

How much do retention account manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for retention account manager in Ranson, WV is $62,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $74,700.00 per year, depending on experience, location, and employer.

How does a Retention Account Manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What are Retention Account Managers?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What are the key skills and qualifications needed to thrive as a Retention Account Manager, and why are they important?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Ranson, WV? For Retention Account Manager jobs in Ranson, WV, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Ranson, WV look for? The top searched job categories for Retention Account Manager jobs in Ranson, WV are:
Infographic showing various Retention Account Manager job openings in Ranson, WV as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 7% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,599 per year, or $30.1 per hour.
Senior Client Success Manager

Senior Client Success Manager

SOCSOTER INC

Hagerstown, MD โ€ข On-site

$95K - $110K/yr

Full-time

Posted 18 days ago


Job description

Description:

The Senior Client Success Manager is a strategic leadership role responsible for owning high-value client relationships while also managing internal SOCSoter sales and process team members. This role ensures client retention, expansion, operational alignment, and cross-department execution.

This individual serves as both a trusted advisor to clients and a leader within SOCSoter, driving accountability, process improvement, and performance across the client lifecycle. The ideal candidate is relationship-driven, operationally strong, and passionate about building scalable success systems.

Key Responsibilities

Client Leadership

  • Own and manage a portfolio of strategic client accounts
  • Serve as executive-level client contact and trusted advisor
  • Drive renewals, retention, and expansion opportunities
  • Lead quarterly business reviews and strategic planning meetings
  • Develop and execute measurable client success plans
  • Monitor account health, engagement, and performance metrics
  • Identify risks early and proactively manage escalations
  • Advocate internally for client needs and priorities

Internal Team Leadership

  • Manage SOCSoter Sales & Internal Processes team members
  • Establish accountability frameworks and performance standards
  • Improve internal workflows tied to onboarding, renewals, and service delivery
  • Align cross-functional teams around client success outcomes
  • Support training and professional development of team members
  • Drive continuous improvement in client lifecycle processes

Operational Excellence

  • Ensure successful onboarding and adoption of services
  • Maintain accurate CRM and client documentation
  • Track KPIs related to retention and satisfaction
  • Partner with leadership on scaling client success strategy
  • Standardize internal communication and execution models
Requirements:

Required Qualifications

  • 5+ years experience in client success, account management, or customer success
  • Prior leadership or team management experience
  • Experience managing enterprise or strategic accounts
  • Strong executive communication and presence
  • Proven success in retention and revenue expansion
  • Exceptional problem-solving and conflict resolution skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Data-driven decision-making mindset

Preferred Qualifications

  • Experience in cybersecurity, compliance, or managed services
  • Familiarity with SaaS or recurring revenue business models
  • CRM proficiency (HubSpot, Salesforce, or equivalent)
  • Project or operations management experience

Key Performance Indicators

  • Client retention rate
  • Net revenue retention / expansion
  • Client satisfaction scores
  • Renewal performance
  • Internal process efficiency metrics
  • Team performance and development benchmarks

What Success Looks Like

  • Clients view SOCSoter as a strategic partner
  • Renewals are predictable and proactive
  • Risks are identified early and resolved quickly
  • Internal teams operate with clarity and accountability
  • Scalable processes support growth without sacrificing service quality