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Retention Account Manager Jobs in Utah (NOW HIRING)

Caselle

Account Manager - Sales

Provo, UT · On-site

$70K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT

  • Medical

  • Dental

  • Vision

  • Retirement

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT

  • Medical

  • Dental

  • Vision

  • Retirement

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT

  • Medical

  • Dental

  • Vision

  • Retirement

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT

  • Medical

  • Dental

  • Vision

  • Retirement

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Republic Services

Account Manager

Pleasant Grove, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. * Develops and maintains a thorough knowledge of the Company's available ...

Republic Services

Account Manager

Ogden, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. * Develops and maintains a thorough knowledge of the Company's available ...

Republic Services

Account Manager

Pleasant Grove, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. * Develops and maintains a thorough knowledge of the Company's available ...

Republic Services

Account Manager

Ogden, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. * Develops and maintains a thorough knowledge of the Company's available ...

Republic Services

Account Manager

Ogden, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. * Develops and maintains a thorough knowledge of the Company's available ...

Republic Services

Account Manager

Pleasant Grove, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty. * Develops and maintains a thorough knowledge of the Company's available ...

Zions Bank

Bankcard Account Manager

Midvale, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Commercial Card Account Manager proactively engages clients to optimize program performance, increase card spend, strengthen client retention, and identify opportunities to expand product ...

Zions Bancorporation

Bankcard Account Manager

Midvale, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Commercial Card Account Manager proactively engages clients to optimize program performance, increase card spend, strengthen client retention, and identify opportunities to expand product ...

Enterprise Services

Bankcard Account Manager

Midvale, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Commercial Card Account Manager proactively engages clients to optimize program performance, increase card spend, strengthen client retention, and identify opportunities to expand product ...

PureCars

Account Manager

Salt Lake City, UT · On-site

Role Description The Account Manager is a consultative, proactive engagement position with the ... You will be charged with client retention, market growth, and maintaining strong relationships with ...

Dover Corporation

Account Manager

Salt Lake City, UT · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Account Manager is responsible for increasing the company's revenue by exceeding sales ... Identify and retain after sales opportunities in our existing customer base. • Learn and ...

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Showing results 21-40

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Utah

Retention Account Manager information

See Utah salary details

$26.9K

$59.9K

$96.5K

How much do retention account manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for retention account manager in Utah is $59,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $71,500.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Retention Account jobs in Utah?

The most popular types of Retention Account jobs in Utah are:

What are popular job titles related to Retention Account Manager jobs in Utah?

For Retention Account Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Utah look for?

The top searched job categories for Retention Account Manager jobs in Utah are:

What cities in Utah are hiring for Retention Account Manager jobs?

Cities in Utah with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,917 per year, or $28.8 per hour.

Account Manager - Sales

Caselle

Provo, UT • On-site

$70K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%)
About Caselle
At Caselle, we build software that helps communities thrive. For more than 40 years we have delivered ERP and payments solutions built specifically for small and mid-sized local governments - payroll, utility billing, accounting, and citizen payments. Today nearly 1,500 cities, towns, counties, and districts run their daily operations on Caselle, serving over 20 million residents.
We keep the vast majority of our customers year after year, and we are not content with that. As part of Govineer - a family of govtech brands serving more than 2,300 local government entities across 43 states - we are investing in the people and processes that keep those customers successful for the long haul. This role is central to that investment.
The Role
The Account Manager owns a book of roughly 200 Caselle local-government customers and is the named relationship for every account in it - the person they call, the person who knows their setup, and the person responsible for both keeping them and growing them.
The role is split roughly evenly between customer care and expansion selling. You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell, and disciplined price increases. It is a dual mandate: both halves are measured, and both halves are compensated.
You will not be doing implementation or day-to-day troubleshooting - we have strong support and implementation teams for that. Your job is the relationship and the revenue.
What You'll Do
  • Own your book. Serve as the primary point of contact for approximately 200 accounts across the full relationship.
  • Touch every account, every quarter. Reach every customer in your book each quarter, rotating to a new contact, so customers hear from you before they need to call.
  • Lead QBRs. Conduct quarterly business reviews with your top-tier accounts - Tier 1 quarterly, Tier 2 semi-annual.
  • Grow the book. Drive upsell and cross-sell across the Caselle and Govineer product line - cloud hosting, online payments (Community Connect), modular add-ons, and services - to hit an expansion quota.
  • Deliver price increases. Carry discount reductions and rate increases to customers with clear, customer-ready justification.
  • Protect the base. Identify at-risk accounts early using the book health score and lead the save well before a renewal is in question.
  • Partner across the org chart. Work with city clerks, treasurers, finance directors, and city managers to align on their evolving needs and priorities.
  • Negotiate and close. Own contracts and agreements that maximize recurring revenue.
  • Advocate and escalate. Triage customer issues, escalate cleanly to support, and follow through to resolution.
  • Show up in person. Attend regional conferences and user forums, and complete approximately six onsite customer visits per year.
  • Keep the system clean. Maintain accurate account records, contact lists, activity, and pipeline in HubSpot.

What You Bring
Required
  • Three or more years in account management, customer success, or expansion sales - ideally B2B SaaS or vertical software
  • A track record of carrying and hitting a revenue or retention number
  • Comfort having direct commercial conversations, including price increases, without damaging the relationship
  • Strong organization across a large book, with genuine CRM discipline
  • Customer empathy - you treat retention as a relationship, not a renewal date
  • Proactive and self-directed, with a track record of working effectively remotely
  • Strong communication skills, and the judgment to tailor your approach across very different municipal roles
Preferred
  • Five or more years in govtech, public sector, ERP, or payments
  • Working knowledge of how local government actually operates - budget cycles, councils, procurement, and the pressures your customers are under
  • Genuine interest in supporting small-town America and helping communities modernize

How You're Measured
Your scorecard reflects both halves of the role: expansion bookings to quota, gross and net revenue retention on your book, book health score, price-increase capture, logo retention, and quarterly touch completion.
Pay runs on three quarterly levers - a growth commission on cloud, add-ons, and services; a price-increase commission; and a retention commission on the ARR you keep. You are paid to grow the book and to keep it healthy.
Benefits
  • Base salary plus quarterly variable compensation, uncapped on expansion
  • Flexible remote work, with a hybrid option for Utah-based team members
  • Medical, dental, and vision coverage
  • 401(k) with 4% company match after six months
  • Travel to regional events, conferences, and customer sites
  • Meaningful work that supports local governments and the residents they serve

Why This Role, Why Now
Caselle keeps the vast majority of its customers - but those customers tell us they want a real relationship: proactive contact, a name to call, a partner who understands their world. This role is how we deliver that.
At the same time, Caselle is in a period of real product growth, from cloud and integrated payments to new modules. There has never been more opportunity to help a customer take the next step. You will have a book small enough to manage well and the mandate to make every account in it both happier and more valuable.
Interested in helping communities thrive with modern ERP tools? Apply now and join a team that puts local government - and the people they serve - at the center of everything we do.
Caselle and Govineer are equal-opportunity employers. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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