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Retention Account Manager Jobs in Georgia (NOW HIRING)

Global Data Systems Inc

Account Manager

Atlanta, GA · On-site

As an Account Manager , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You will ...

Global Data Systems Inc.

Account Manager

Atlanta, GA · On-site

As an Account Manager , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target profile. You will ...

Global Data Systems Inc

Account Manager

Atlanta, GA · On-site

Description As an Account Manager , you will own, retain, and grow revenue across existing customer relationships while identifying qualified new-logo opportunities that align with GDS's target ...

Gusto, Inc.

Expansion Account Manager

Atlanta, GA · On-site

The measure of success in this role is Net Dollar Retention: durable expansion revenue, value ... About the Team The Account Management team helps small businesses get real value out of Gusto ...

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Retention Account Manager information

See Georgia salary details

$24.9K

$55.6K

$89.5K

How much do retention account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for retention account manager in Georgia is $55,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $66,300.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are popular job titles related to Retention Account Manager jobs in Georgia?

For Retention Account Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Georgia look for?

The top searched job categories for Retention Account Manager jobs in Georgia are:

What cities in Georgia are hiring for Retention Account Manager jobs?

Cities in Georgia with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,574 per year, or $26.7 per hour.

ACCOUNT MANAGER

Day & Nite Air Conditioning Service Corp

Tucker, GA

$50K - $60K/yr

Other

Posted 7 days ago

Job description

Position Description: Job Summary
We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.
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Key Responsibilities
• Maintain client retention of 98% through proactive relationship management and exceptional customer service.
• Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
• Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
• Educate and train clients on Day & Nite’s proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.
• Ensure all client records are complete, accurate, and updated with the most current information.
• Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
• Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
• Confidently host and lead meetings with clients both virtually and in person.
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Required Skills & Qualifications
• Exceptional problem-solving skills with the ability to resolve challenges effectively.
• Strong listening and critical thinking skills to understand client needs and propose solutions.
• Ability to perform under pressure while maintaining a professional, client-first approach.
• Excellent presentation skills with the confidence to present to executive-level stakeholders.
• Strong organizational skills with a focus on detail, accuracy, and follow-through.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
• Self-driven and able to work independently without micromanagement.
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Why Join Us?
At Day & Nite, you’ll be part of a forward-thinking organization dedicated to innovation, client success, and professional growth. We invest in our people and our technology to ensure our clients receive the best service in the industry. If you are looking for a rewarding opportunity where you can build lasting client relationships and make a measurable impact, we’d love to hear from you.

$50,000.00 - $60,000.00 Annually