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Remote Customer Success Director Jobs in Georgia

Upswing

... Director of Customer Success is a hands-on leader responsible for driving partner outcomes, retention, and expansion across a portfolio of Upswing's institutional partners. This role manages and ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first ... As a Customer Success Manager, you'll develop your skills in customer engagement, project ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first ... As a Customer Success Manager, you'll develop your skills in customer engagement, project ...

Scandit

Customer Success Engineer

Atlanta, GA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

New

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Self-starter, ability to manage to deadlines with little to no direct supervision * Verbal and ...

New

Intuit

Customer Success Manager (Services)

Atlanta, GA · On-site +1

The QuickBooks Services Customer Success team is focused on engaging, driving value and feature ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... The position may be remote and require reliable internet service. The preferred location for this ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $34.62/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... The position may be remote and require reliable internet service. The preferred location for this ...

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Remote Customer Success Director information

What is a remote customer success director?

A Remote Customer Success Director is a senior professional responsible for overseeing customer success initiatives while working remotely. They lead teams that ensure customers achieve their desired outcomes using a company's products or services. Their responsibilities include developing customer success strategies, managing key client relationships, and driving retention and growth. By working remotely, they utilize digital tools to communicate with both clients and internal teams across various locations.

How does a remote customer success director effectively lead and support a distributed customer success team?

As a Remote Customer Success Director, you'll need to leverage strong communication and leadership skills to manage a geographically dispersed team. This often involves setting clear expectations, utilizing collaboration tools (like Slack, Zoom, or project management software), and establishing regular check-ins to maintain alignment and morale. You'll also be responsible for mentoring team members, aligning customer success strategies with organizational goals, and ensuring that both customers and team members feel supported despite the remote environment. Successful directors foster a culture of accountability and open communication to overcome the unique challenges of remote work.

What are the key skills and qualifications needed to thrive as a remote customer success director, and why are they important?

To thrive as a Remote Customer Success Director, you need a deep understanding of customer relationship management, business strategy, and data-driven decision-making, often backed by a degree in business or a related field and significant experience in customer-facing leadership roles. Proficiency with CRM platforms like Salesforce, customer success tools such as Gainsight, and project management systems is commonly required. Exceptional communication, leadership, and problem-solving skills help build trust with clients and inspire remote teams. These abilities are crucial for driving customer retention, maximizing satisfaction, and ensuring alignment between client goals and company objectives in a virtual environment.

What is the difference between Remote Customer Success Director vs Remote Customer Success Manager?

AspectRemote Customer Success DirectorRemote Customer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations with multiple teams, focusing on strategy and growthCommon in mid-sized companies, focusing on client retention and satisfaction

The Remote Customer Success Director focuses on strategic leadership and team management, while the Remote Customer Success Manager handles direct client interactions and account support. Both roles require customer success experience, but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Success jobs in Georgia?

The most popular types of Remote Customer Success jobs in Georgia are:

What are popular job titles related to Remote Customer Success Director jobs in Georgia?

For Remote Customer Success Director jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Director jobs in Georgia look for?

The top searched job categories for Remote Customer Success Director jobs in Georgia are:

What cities in Georgia are hiring for Remote Customer Success Director jobs?

Cities in Georgia with the most Remote Customer Success Director job openings:

Remote Customer Success Director jobs near you

Associate Director of Customer Success (Remote)

Upswing

On-site, Remote

Full-time

Posted 8 days ago

Job description

About Upswing
Upswing partners with colleges and universities to improve student success and retention through high-impact academic support, including tutoring, coaching, and engagement tools. We work closely with our institutional partners to ensure our services are not only implemented, but deeply adopted, valued, and expanded over time.
The Role
The Associate Director of Customer Success is a hands-on leader responsible for driving partner outcomes, retention, and expansion across a portfolio of Upswing's institutional partners. This role manages and develops a team of HEROs (Higher Education Relationship Officers) while also owning a personal book of business.
This is a highly cross-functional role that blends strategic account management, people leadership, and revenue responsibility, with a strong focus on engagement, utilization, and long-term partner success. MUST BE eligible to work in the U.S. Upswing DOES NOT offer visa sponsorship. If you need visa sponsorship now or in the future, please DO NOT apply.
Key Responsibilities
Partner Success, Retention & Expansion
  • Own retention and expansion goals across a defined portfolio of Upswing partners, including a personal book of business.
  • Serve as a trusted advisor to institutional leaders, aligning Upswing services with partner goals around student success, equity, and retention.
  • Identify and execute expansion opportunities (additional services, programs, or campuses) in collaboration with Sales, Product, and Marketing teams.
  • Lead renewal conversations and contribute to forecasting and revenue planning.
  • Proactively manage risk, addressing adoption or satisfaction issues before they impact retention.
Engagement & Utilization
  • Drive strong engagement and utilization of Upswing services across partner institutions.
  • Analyze usage, outcomes, and trends to identify opportunities for improvement, growth, or deeper impact.
  • Partner with HEROs to develop and execute engagement plans that increase awareness, usage, and measurable outcomes.
  • Translate data and insights into compelling partner narratives and executive-level updates.
Team Leadership & Development (HEROs)
  • Manage, coach, and develop a team of HEROs to deliver consistent, high-quality partner experiences.
  • Set clear expectations, goals, and performance metrics tied to retention, expansion, and engagement.
  • Support HEROs in strategic account planning, executive communication, and problem solving.
  • Foster a culture of accountability, collaboration, and continuous improvement within the team.
Cross-Functional Collaboration
  • Work closely with Sales, Marketing, Product, and Operations to ensure a seamless partner experience from onboarding through renewal and expansion.
  • Provide partner feedback and insights to inform product development, service enhancements, and go-to-market strategy.
  • Contribute to the evolution of customer success processes, playbooks, and reporting.
Qualifications
  • 5-7 years of experience in customer success, account management, or client services, preferably in ed tech, SaaS, or higher education.
  • 3+ years of people management experience, with a track record of developing high-performing teams.
  • Experience owning revenue outcomes, including renewals and expansion within an existing customer base.
  • Strong data literacy with the ability to interpret usage and outcomes data to drive strategy and partner conversations.
  • Exceptional communication skills, with experience engaging senior-level stakeholders.
  • Passion for higher education, student success, and equity-focused solutions.
What Success Looks Like
  • High retention rates and consistent expansion across the partner portfolio.
  • Strong engagement and utilization of Upswing services at partner institutions.
  • A high-performing, well-supported HERO team with clear growth and development paths.
  • Trusted, long-term partnerships where Upswing is viewed as a strategic partner-not just a vendor.

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