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Retail Store Operations Manager Jobs in Silver Spring, MD

bassett

STORE OPERATIONS ADMINISTRATOR

Falls Church, VA · On-site

... manager in the daily operations of the Bassett Home Furnishings retail location, so that the store ... financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work ...

5.11 Tactical

Retail Store Manager

Springfield, VA · On-site

$25 - $29/hr

As a Retail Store Manager, you'll take ownership of daily operations and drive store performance. You'll guide your team to meet ambitious goals, exceed customer expectations, and uphold the high ...

Ollie's

Retail Store Manager

Jessup, MD · On-site

$68K/yr

An Ollie's retail store manager provides the leadership for the successful operation of the entire store. Our retail store managers build and lead Associate teams who are passionate about ...

bassett

STORE OPERATIONS ADMINISTRATOR

Dulles, VA · On-site

... manager in the daily operations of the Bassett Home Furnishings retail location, so that the store ... financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work ...

Wireless Vision

Retail Associate Manager

Baltimore, MD · On-site

$16.28 - $18.53/hr

Retail Associate Manager Location: Baltimore, MD Compensation: $16.28 - $18.53/hour T-Mobile ... You will also inspire team members, manage store operations, and strive to meet individual and ...

Wireless Vision

Retail Associate Manager

Springfield, VA · On-site

$17.25 - $23.25/hr

Retail Associate Manager Location: Springfield, VA Compensation: T-Mobile Premium Retailer Wireless ... You will also inspire team members, manage store operations, and strive to meet individual and ...

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How much do retail store operations manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for retail store operations manager in Silver Spring, MD is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $27.60 per hour, depending on experience, location, and employer.

What are some common challenges faced by Retail Store Operations Managers, and how can they effectively address them?

Retail Store Operations Managers often encounter challenges such as maintaining high employee morale during busy periods, ensuring inventory accuracy, and meeting sales targets amidst fluctuating customer demand. To address these, managers can implement regular team meetings to foster communication, utilize inventory management systems for greater accuracy, and set clear, achievable goals aligned with broader company objectives. Building strong relationships with staff and providing ongoing training also help in creating a motivated team that can adapt to changing retail environments.

What are the key skills and qualifications needed to thrive as a Retail Store Operations Manager, and why are they important?

To thrive as a Retail Store Operations Manager, you need strong leadership abilities, retail management experience, and a good understanding of inventory control and sales strategies, often supported by a degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is typically required. Excellent communication, problem-solving, and customer service skills make someone stand out in this position. These skills and qualities are crucial for effectively leading teams, optimizing store performance, and ensuring a positive shopping experience for customers.

What does a Retail Store Operations Manager do?

A Retail Store Operations Manager oversees the daily activities and overall functioning of a retail store. Their responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory levels, and implementing store policies and procedures. They also handle scheduling, budgeting, and sales performance analysis. The goal is to achieve operational efficiency and drive sales growth while delivering a positive shopping experience for customers.
What are popular job titles related to Retail Store Operations Manager jobs in Silver Spring, MD? For Retail Store Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Retail Store Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Retail Store Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Retail Store Operations Manager jobs? Cities near Silver Spring, MD with the most Retail Store Operations Manager job openings:
Retail Store Operations Manager jobs near you
Infographic showing various Retail Store Operations Manager job openings in Silver Spring, MD as of May 2026, with employment types broken down into 67% Full Time, 31% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,181 per year, or $23.6 per hour.

STORE OPERATIONS ADMINISTRATOR

bassett

Falls Church, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience/skills/education/abilities

  • · Retail experience is a plus, but not required;
  • · Conflict and problem resolution skills;
  • · Organizational and time management skills;
  • · Commitment to Bassett’s Vision and Values at all times;
  • · Valid driver’s license and a maintained clear and safe driving record;
  • · Work as a team with an enthusiastic attitude;
  • · Effectively communicate with customer, co-workers, and management;
  • · Read, understand and write the English language;
  • · Utilize Windows based software, including Word and Excel;
  • · Navigate and utilize applicable Bassett systems;
  • · Occasionally lift and/or pull up to 25 pounds;
  • · Occasionally bend or reach overhead;

Essential Functions

  • · Assist design consultants with order entry, cash management, and financing applications.
  • · Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
  • · Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
  • · Assist with sales order entry auditing using the daily transaction report.
  • · Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
  • · Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
  • · Processing service orders and maintain communication with customer on service status.
  • · Receive purchase orders for parts or store pick-ups.
  • · Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
  • · Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
  • · Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
  • · Perform other operational duties as assigned;
  • · Maintain satisfactory time and attendance.
  • · Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
  • · Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Benefits include:

  • · Paid training
  • · Health/Dental/Vision coverage
  • · Life Insurance
  • · 401(k) plan with company match
  • · Tuition assistance
  • · Paid time off
  • · Generous Employee Discounts
  • · Work in a State-of-the Art Showroom
  • · Opportunity for growth and advancement.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D

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