Retail Store Operations Manager Jobs in Silver Spring, MD

Description

Hours: Full-Time, 10am-7pm 5 days a week. Must be able to work some weekends.

Pay: Base salary plus commission

Location: 6131 Columbia Crossing Drive Columbia, MD

Position Overview

Under the direction of the District Sales Manager, the Store Manager works one on one with our customers using our consultative sales process to find equipment solutions to best meet their fitness needs while working to achieve their sales goals. Additionally, the Store Manager works closely with the District Sales Manager to ensure adequate staffing coverage of store during hours of operation and ensuring that store is being properly maintained.

Responsibilities

Customer Experience

Work closely with customers in a consultative sales process to ensure the customer needs are met and that customer relationships are positive, productive, and profitable. Must be willing and able to demonstrate products for customers.

Ensure the quality servicing of customers by personal involvement and intelligent solutions

Maintain strong customer relationships and make recommendations for attracting new customers

Identify quality, timeliness, or perceived value problems reported by customers, as well as requests for new products and services

Readily respond to customer complaints and comments in a manner which resolves the issue while maintaining company guidelines

Assist customers with in-store pick up to safely disassemble and transport merchandise to customer vehicles

Store Responsibilities

Ensure that in-store merchandising is effective, appealing and keeping with company standards

Keep store inventory and products properly labeled, tagged and priced

Properly record, track and secure inventory during assigned shifts including participation in monthly store inventory cycle counts

Perform all closing responsibilities and duties per policies and procedures

Ensure that all cash, check, credit card and financing transactions are properly recorded, reconciled and deposited in compliance with company procedures

Ensure that proper image is portrayed through maintenance and upkeep of the building and grounds. Which include cleanliness of the store in ensuring garbage is removed, floors are vacuumed/cleaned, and signage is presentable and in working order

Professional Development

Develop a solid understanding of the merchandise offered by the store and the benefits by studying manuals, literature, videos, and other available sources of information

Keep the District Sales Manager and Store Manager informed as to all pertinent factors affecting the assigned responsibilities

Monitor sales results for potential improvements and variances from plan and takes appropriate actions

Monitor competitive activity in the market and identify new competition and/or changes in competitor's activities

Stay current on industry trends

Make sure that the purchase of any used equipment is prudent and the company's best interest 

Management Responsibilities

Ensure adequate staffing coverage of the store during all hours of operation

Make recommendations as to the most effective store layout possible

Coordinate store's sales promotion activities and campaigns, in concert with District Sales Manager and Marketing

Identify quality, timeliness or perceived value problems reported by customers, as well as requests for new products and services

Delegate responsibilities to store employees to ensure they understand their tasks and roles 

Communicate any personnel issues to the District Sales Manager

Perform other duties as assigned by Management

Requirements

Education:

Bachelors Degree in Business Administration or related field is preferred; however, extensive experience in retail or business to business/business to consumer sales industry may substitute.

High school diploma or equivalent is required.

Experience:

Previous sales experience required.

1 year of experience as a Fitness Consultant at Johnson Fitness & Wellness is desired preferred

Other Requirements:

Strong customer service background

Goal driven

High energy, passion and a great work ethic

Highly motivated self-starter

Proven ability to work successfully without supervision

Ability to work flexible schedule including evenings and weekends

Physically able to demonstrate fitness equipment for customers

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs