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Retail Store Key Holder Jobs (NOW HIRING)

Rad Life Mobility Inc

Key Holder - Retail

Seattle, WA · On-site

$16.75 - $22.25/hr

Role Summary The Key Holder plays a critical leadership role within the retail store, supporting daily operations and ensuring a premium customer experience. This position is responsible for opening ...

The Whitaker Group

Key Holder

Pittsburgh, PA · On-site

$13.50 - $17/hr

The Key Holder plays a critical role in the daily operations and security of a retail store, acting as a trusted individual responsible for opening and closing the premises. This position ensures ...

Title Nine Sports Inc

KEY HOLDER

Madison, WI · On-site

$14 - $17.75/hr

Title Nine is looking for a part-time (10-20 hours/week) Key Holder for our Madison, WI store! This ... We have 15 retail stores, but the bulk of our business is transacted on-line. Come join the team!

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Retail Store Key Holder information

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How much do retail store key holder jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for retail store key holder in the United States is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.75 per hour, depending on experience, location, and employer.

How much does a key holder make per hour?

A retail store key holder typically earns between $12 and $20 per hour, depending on experience, location, and the size of the store. The role often involves supervising staff, opening and closing the store, and handling customer service, which can influence pay rates.

What is the difference between Retail Store Key Holder vs Retail Associate?

AspectRetail Store Key HolderRetail Associate
ResponsibilitiesOversees store opening/closing, manages key access, handles basic supervision tasksAssists customers, stocks shelves, processes transactions
CredentialsHigh school diploma, experience in retail, reliability in securityHigh school diploma or equivalent, customer service skills
Work EnvironmentRetail store, often with supervisory dutiesRetail store, customer-facing role

The Retail Store Key Holder typically has additional responsibilities related to store security and opening/closing procedures, often requiring reliability and some experience. Retail Associates focus on customer service and sales. Both roles are essential in retail operations, but the Key Holder has a supervisory aspect related to store access and security.

What jobs pay 4000 a week without a degree?

Retail store key holders typically do not earn $4,000 per week; such high weekly pay is more common in roles like sales managers, real estate brokers, or certain sales positions that offer commission-based income. These jobs often require experience, strong sales skills, and sometimes certifications, but they do not always require a college degree.

What is a keyholder job in retail?

A retail store keyholder is responsible for opening and closing the store, managing daily operations, and ensuring security. They often supervise staff, handle customer service, and may perform cash handling and inventory tasks, requiring leadership skills and reliability.

Do keyholders get paid more?

Retail store key holders typically earn higher wages than entry-level associates because they take on additional responsibilities such as opening and closing the store, supervising staff, and handling cash. Their pay can vary based on experience, store size, and location, but they generally receive a pay increase compared to regular sales associates. Some employers also offer bonuses or incentives for key holders due to their added duties.

What are Retail Store Key Holders?

Retail Store Key Holders are employees entrusted with keys to the store and are responsible for opening and closing the store, as well as ensuring its security. They often supervise other staff, handle cash management, and address customer service issues in the absence of management. Key Holders act as a bridge between sales associates and store managers, taking on leadership tasks and helping maintain daily operations. This role usually requires strong organizational and communication skills, along with some retail experience.

What are some typical challenges a Retail Store Key Holder might face during a shift?

Retail Store Key Holders often encounter challenges such as managing unexpected staffing shortages, handling customer escalations, and balancing opening or closing procedures with daily operational tasks. They are responsible for ensuring the store runs smoothly during their shift, which can include addressing inventory discrepancies, overseeing cash management, and maintaining store security. Effective communication and strong problem-solving skills are essential for navigating these situations and supporting both the team and customers.

What are the key skills and qualifications needed to thrive as a Retail Store Key Holder, and why are they important?

To thrive as a Retail Store Key Holder, you need experience in retail operations, cash handling, and basic supervisory skills, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and store security protocols is typically required. Strong leadership, reliability, and effective communication help you manage staff, resolve customer issues, and ensure smooth store operations. These skills and qualities are vital to maintain store security, drive sales, and uphold company standards in the key holder’s absence.
More about Retail Store Key Holder jobs
What cities are hiring for Retail Store Key Holder jobs? Cities with the most Retail Store Key Holder job openings:
What job categories do people searching Retail Store Key Holder jobs look for? The top searched job categories for Retail Store Key Holder jobs are:
What are popular job titles related to Retail Store Key Holder jobs? For Retail Store Key Holder jobs, the most frequently searched job titles are:
Retail Store Key Holder jobs near you
Infographic showing various Retail Store Key Holder job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,565 per year, or $16.6 per hour.

Thrift Retail Store Key Holder

Goodwill Industries of Greater New York and New Jersey

Albany, NY • On-site

$18.81/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
The Awesome Things You'll Do
The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager.
  • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. Manage customer flow to ensure the best possible experience and that every customer is engaged.
  • Lead by example by setting the standard to deliver excellent service to customers.
  • Drive partnership on the selling floor between sales specialists and store associates.
  • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development.
  • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary.
  • In absence of the Store manager, responsible for executing all operations.
  • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business.
  • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient.
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
  • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.
  • Enforce and support Store Manager in holding team accountable to Company policies and procedures.
  • Additional duties as required.

Activities are subject to change / be added to meet business needs with management approval.
Some Benchmarks
Customer Service:
• Verbally great customer and offer assistance within 30 seconds.
• Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes.
• Offer customer a shopping cart or basket while in the store.
• Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor.
• Answer the phone in a professional manner.
If stationed on the register:
• Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission.
• Thank each customer for their purchase, hand them the receipt, invite them back to the store
• Keep register area clean and free of clutter. • Round Up goal = 43%
If requested to work production, the benchmarks are as follows:
Empty Z rack = 15 min (85 pieces)
Empty grey cart of wares = 15 min (35 pieces)
Empty grey cart of shoes = 15 min (35 pieces)
Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces)
Tagging: 15 min per z rack (4 z racks an hour, 340 pieces)
Wares: 1 hour = 2 grey cart of wares (70 pieces/hr)
Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr)
Textiles: 2 hours = 1 complete rack of textiles
Benchmarks are subject to change to meet business needs with management approval.
Our Must Haves
  • Minimum 1+ year experience in retail store supervisory required.
  • High School Diploma, equivalent, or combination of education and relevant experience required.
  • Skills Required: Describe the minimum skills required or preferred
  • Proven ability to drive and exceed individual and store results.
  • Proven ability to build lasting relationships with customers and colleagues.
  • Ability to adapt to and engage with different customers.
  • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to receive feedback and take action when appropriate.
  • Accuracy and attention to detail required.
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
  • Special Working Conditions: Describe unusual working conditions or environmental factors.
  • See Attached Physical Demand Analysis

Special Working Conditions
  • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary.
  • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.
  • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development.
  • Assist in ensuring the integrity of staff's time and attendance.
  • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to.
  • Enforce of all company policies and procedures, standards of operations and support leadership team.

What We Offer
  • Generous Time off policy to use when you need it
  • Health, wellness and financial resources to help you achieve our personal goals
  • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
  • Retirement matching programs and contributions
  • Transit and commuter benefits

#IND1
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.

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