ZipRecruiter

Log In

1

Retail Banking Officer Jobs (NOW HIRING)

CCBank

Retail Banking Manager

Saint George, UT · On-site

$64K - $96K/yr

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... Serves as the primary officer for deposit accounts and treasury management solutions, builds ...

CCBank

Retail Banking Manager

Salem, UT · On-site

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... Serves as the primary officer for deposit accounts and treasury management solutions, builds ...

CCBank

Retail Banking Manager

Saint George, UT

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... Serves as the primary officer for deposit accounts and treasury management solutions, builds ...

CCBank

Retail Banking Manager

Salem, UT · On-site

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth ... Serves as the primary officer for deposit accounts and treasury management solutions, builds ...

previous page

Showing results 41-60

All JobsFinance And Insurance JobsBank JobsBank Manager JobsRetail Banking Officer Jobs

Retail Banking Officer information

How does a retail banking officer typically collaborate with other departments to meet customer needs?

Retail Banking Officers often work closely with departments such as loan processing, compliance, and customer service to deliver comprehensive solutions for clients. For example, they may coordinate with the loan department to expedite approvals or work with compliance teams to ensure all transactions adhere to regulations. This cross-functional collaboration helps ensure that customers receive prompt, accurate, and personalized banking services. Strong communication skills and a proactive approach are essential for effectively working with colleagues across various banking functions.

What are the key skills and qualifications needed to thrive as a retail banking officer, and why are they important?

To thrive as a Retail Banking Officer, you need a solid understanding of financial products, sales acumen, and a degree in finance, business, or a related field. Familiarity with core banking systems, customer relationship management (CRM) software, and relevant certifications like the Certified Retail Banker (CRB) can be advantageous. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you build trust and effectively serve customers. These competencies are crucial for achieving sales targets, ensuring regulatory compliance, and fostering lasting client relationships within the competitive banking environment.

What is the difference between Retail Banking Officer vs Customer Service Representative?

AspectRetail Banking OfficerCustomer Service Representative
CredentialsHigh school diploma; sometimes additional banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, offices, client meetingsBank branches, call centers, retail locations
Job FocusLoan processing, account management, financial adviceAssisting customers, handling transactions, inquiries
Employer & Industry UsageCommercial banks, retail bankingRetail banks, credit unions

The main difference is that a Retail Banking Officer handles more complex financial services like loans and account management, often engaging directly with clients for financial advice. In contrast, a Customer Service Representative primarily assists customers with transactions and inquiries. Both roles are essential in retail banking but differ in responsibilities and required expertise.

How hard is it to get into a retail banking officer career?

Entering a retail banking officer role typically requires a high school diploma or equivalent, with many employers preferring candidates with some college education or a related degree. Relevant skills include customer service, communication, and basic financial knowledge, and obtaining certifications such as the Series 6 or 63 can improve job prospects. The hiring process can be competitive, but gaining experience in banking or sales can increase chances of entry.

How much does a retail banking officer make?

A retail banking officer typically earns a median annual salary of around $40,000 to $60,000, depending on experience, location, and the size of the financial institution. Salaries can increase with additional certifications, skills in customer service, and sales performance.

What does a retail banking officer do?

A retail banking officer is responsible for managing customer accounts, providing financial advice, and promoting banking products such as loans and savings accounts. They assist clients with transactions, assess creditworthiness, and ensure compliance with banking regulations, often working in a branch environment and requiring strong customer service skills.

Which retail banking officer pays the most?

Among retail banking officers, those working in senior roles such as branch managers or regional managers tend to earn the highest salaries, often supplemented by bonuses and incentives. Compensation varies based on experience, location, and the size of the financial institution, with officers in larger banks or high-cost areas generally earning more.
More about Retail Banking Officer jobs

Who are the top companies hiring for Retail Banking Officer jobs?

The top employers for Retail Banking Officer jobs are:

What are popular job titles related to Retail Banking Officer jobs?

For Retail Banking Officer jobs, the most frequently searched job titles are:

Retail Banking Officer jobs near you
Infographic showing various Retail Banking Officer job openings in the United States as of September 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Mortgage Banking Officer - Spanish/English Bilingual Required

Morristown, TN • On-site

ORNL Federal Credit Union
Commercial Banking • 201 - 500 employees
Learn more about ORNL Federal Credit Unionexternal

Full-time

Re-posted 14 days ago

Job description

The Mortgage Banking Officer is responsible for originating residential first mortgage and equity loans while actively engaging in related business development activities. This position ensures members receive exemplary mortgage loan origination services in alignment with ORNL Federal Credit Union’s lending policies, practices, and procedures. Additionally, the Mortgage Banking Officer counsels members, gathers necessary information to evaluate credit applications, and submits loans to underwriting in accordance with established guidelines.

A critical aspect of the role is fostering strong working relationships with retail bank partners, who serve as an extension of the Mortgage team within the branch environment. The Mortgage Banking Officer is responsible for providing education, support, and guidance to branch partners to enhance their growth and development, improving the quality and quantity of referrals and opportunities. This includes networking within branch areas, offering in-person support, and meeting minimum branch standards set by management.

Essential Functions & Responsibilities: 

  • Travels to assigned branch and Call Center locations to originate residential mortgage loans, provide quality service to members and support Marketing initiatives.
  • Conducts applicant interviews to counsel borrowers on loan products that meet their needs. Analyzes financial data, completes loan applications and sets clear expectations for the loan process, including timelines, disclosures and policies.
  • Maintains communication with support staff to ensure smooth loan processing. Provides members with updates on their loan status and addresses any questions or concerns.
  • Facilitates member engagement through branch sponsorships, sales meetings, and seminars (e.g., first-time homebuyer or buyer/seller seminars). Prepares content and acts as a Subject Matter Expert as needed.
  • Collaborates with processors and closers to gather required documentation and ensure a seamless loan process. Proactively communicates loan status updates to members and other stakeholders, and attends mortgage closings to support members.
  • Acts as the primary contact for refinance transactions, assign complex loan scenarios (e.g., jumbo loans, 80/10/10) to Mortgage Banking Officers, and directs nonmembers to branch staff to establish membership.
  • Supports departmental goals by identifying process improvements, enhancing service quality, and increasing efficiency. Aligns efforts with credit union objectives and contribute to a culture of continuous improvement.
  • Performs additional duties as assigned.

Experience:

  • Two or more years prior experience in the mortgage, consumer lending or commercial banking industry is preferred.
  • Familiarity with conventional, and equity loan financing as well as the knowledge of all regulations governing mortgage lending is preferred.
  • Must pass National NMLS training and obtain NMLS # as well as maintain annual education requirements. 
  • Must have and maintain a valid driver’s license.
  • Bilingual/Spanish speaking is required. 

Education:

  • An associate's degree in a business-related field, or an equivalent combination of education and work experience is required.
  • The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a Federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures.
  • Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements.

Apply