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Retail Banking Manager Jobs in Virginia (NOW HIRING)

Accenture

Retail Banking Manager

Arlington, VA · On-site

... Manager within the Banking Consulting practice, you are a transformation leader who drives client engagements at the intersection of business strategy, technology, and operations. Retail banks are ...

New

Stbancorp

Promotes bank products and services and delivers superior customer service and satisfaction in ... Manages Retail Dashboard and pipeline. * Assumes responsibility for ensuring the efficient and ...

JLL

Sr Manager, Facilities

Richmond, VA

Manage the delivery of facilities services to an assigned portfolio of retail bank branches and cafes in accordance with all agreed policies, procedures, and contract scope. * Act as the primary ...

Capital One

Senior Risk Specialist | Retail Bank

Mclean, VA · On-site

$99K/yr

At least 1 year of experience in Risk Management, Audit, Regulatory Compliance or Banking Operations * At least 2 years of experience in Retail Banking or Financial Services * At least 2 years of ...

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Retail Banking Manager information

See Virginia salary details

$37.2K

$62.2K

$74.4K

How much do retail banking manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for retail banking manager in Virginia is $62,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a retail banking manager do?

A Retail Banking Manager oversees the daily operations of a bank branch or multiple branches, ensuring excellent customer service, effective sales of banking products, and compliance with regulations. They are responsible for leading and training staff, managing budgets, and achieving sales targets. Retail Banking Managers also handle customer inquiries and resolve issues, working to improve the overall banking experience for clients. Their role is crucial in fostering client relationships and driving the branch's financial success.

What are the key skills and qualifications needed to thrive as a retail banking manager?

To thrive as a Retail Banking Manager, you need a solid background in finance, sales, and customer service, often backed by a degree in business or finance and relevant banking experience. Familiarity with banking software, CRM systems, and regulatory compliance (such as AML/KYC certifications) is typically required. Strong leadership, problem-solving, and interpersonal skills allow you to motivate teams and build lasting client relationships. These capabilities are crucial for achieving branch targets, ensuring regulatory adherence, and delivering excellent customer experiences.

What are the main challenges retail banking managers face in balancing customer service and achieving sales targets?

Retail Banking Managers often need to strike a balance between providing exceptional customer service and meeting ambitious sales targets for banking products. This can be challenging as it requires motivating staff to remain customer-focused while also driving performance to achieve branch goals. Managers typically handle this by fostering a team environment focused on consultative selling, ongoing staff training, and setting clear, achievable targets. Strong communication and leadership skills are essential for navigating these challenges and ensuring both customer satisfaction and business growth.

What is the difference between Retail Banking Manager vs Customer Service Representative?

AspectRetail Banking ManagerCustomer Service Representative
Required CredentialsHigh school diploma, bachelor's degree often preferred, banking certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentBranch management, team leadership, strategic planningCustomer service counters, call centers, branch floors
Employer & Industry UsageCommercial banks, retail banking branchesRetail banks, credit unions, financial institutions
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer interaction, service skills, entry-level roles

The Retail Banking Manager oversees branch operations, manages staff, and develops banking services, requiring leadership skills and relevant certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less formal education. While both roles are essential in retail banking, the manager has a broader strategic and supervisory role, whereas the representative handles day-to-day customer interactions.

Do retail banking managers get paid a lot?

Retail banking managers typically earn a competitive salary that varies based on experience, location, and the size of the bank. According to industry data, the median annual salary ranges from $60,000 to $120,000, with higher earnings possible in larger institutions or metropolitan areas. They often receive bonuses and benefits, and strong leadership and customer service skills can influence compensation.

How hard is it to get into retail banking?

Getting into a retail banking manager role typically requires a combination of relevant experience in banking or finance, strong customer service skills, and often a bachelor's degree in finance, business, or a related field. Employers may also prefer candidates with leadership abilities and knowledge of banking regulations, with some positions requiring professional certifications such as the Series 6 or 63 licenses. Entry can be competitive, but gaining experience in banking roles and developing key skills can improve chances of entry.

What are the most commonly searched types of Retail Banking jobs in Virginia?

The most popular types of Retail Banking jobs in Virginia are:

What are popular job titles related to Retail Banking Manager jobs in Virginia?

For Retail Banking Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Retail Banking Manager jobs in Virginia look for?

The top searched job categories for Retail Banking Manager jobs in Virginia are:

What cities in Virginia are hiring for Retail Banking Manager jobs?

Cities in Virginia with the most Retail Banking Manager job openings:

Retail Banking Manager jobs near you
Infographic showing various Retail Banking Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,165 per year, or $29.9 per hour.

Retail Banking Manager

Accenture

Arlington, VA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

51st of 499 rated business services

Job description

Management Consulting Manager

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue.

As a Management Consulting Manager within the Banking Consulting practice, you are a transformation leader who drives client engagements at the intersection of business strategy, technology, and operations. Retail banks are engaging Accenture to partner on their strategic transformations, benefit from leading-edge thought leadership, and modernize their business models and technology. You lead teams to deliver data- and AI-powered solutions, shape digital transformation roadmaps, and ensure alignment between business goals and technology outcomes. You are trusted by clients and colleagues to deliver results and foster innovation.

Skills include:

  • Lead client engagements that combine business strategy, technology enablement, and operational transformation
  • Build and sustain trusted client relationships through insight-driven recommendations
  • Translate complex business problems into actionable AI and data-driven use cases
  • Design and implement data-enabled operating models for retail banking
  • Apply automation and AI to build intelligent workflows that optimize processes and customer experience
  • Accelerate transformation via agile delivery and AI-enabled solutions
  • Partner with technology teams to shape and execute digital transformation roadmaps, ensuring alignment between business goals and technology outcomes
  • Lead change management initiatives to embed digital and AI capabilities across organizations
  • Collaborate across Accenture's ecosystem to deliver One Accenture value to clients

Must be willing to travel up to 80% (Monday Thursday)

What You Need:

  • A combined 5+ years of experience in one or more of the following:
    • Management consulting experience
    • Consumer lending/mortgage lending experience
    • Core banking experience
  • Demonstrated ability to be part of a team delivering complex projects
  • A Bachelor's degree

Bonus Points:

  • Experience with agentic AI use case deployment or building AI agents for banking workflows
  • Hands-on exposure to generative AI solutions and prompt engineering
  • Experience with channel modernization/ transformation (branch, contact center, digital)
  • Familiarity with cloud-native architectures and data governance frameworks
  • Entrepreneurial mindset and ability to innovate beyond traditional consulting approaches
  • Proficiency in visual storytelling tools (PowerPoint, data visualization platforms)

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