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Retail Banking Manager Jobs in Virginia (NOW HIRING)

Accenture

Retail Banking Senior Manager

Arlington, VA · On-site

$132K - $338K/yr

As a Management Consulting Senior Manager within the Banking Consulting practice, you are a ... Retail banks are engaging Accenture to partner on their most critical transformations, benefit from ...

Posted today

Accenture

Retail Banking Senior Manager

Arlington, VA · On-site

$132K - $338K/yr

As a Management Consulting Senior Manager within the Banking Consulting practice, you are a ... Retail banks are engaging Accenture to partner on their most critical transformations, benefit from ...

Posted today

Stbancorp

Promotes bank products and services and delivers superior customer service and satisfaction in ... Manages Retail Dashboard and pipeline. * Assumes responsibility for ensuring the efficient and ...

Capital One

Senior Risk Specialist | Retail Bank

Mclean, VA · On-site

$99K/yr

At least 1 year of experience in Risk Management, Audit, Regulatory Compliance or Banking Operations * At least 2 years of experience in Retail Banking or Financial Services * At least 2 years of ...

Capital One

Senior Risk Specialist | Retail Bank

Mclean, VA · On-site

$99K/yr

At least 1 year of experience in Risk Management, Audit, Regulatory Compliance or Banking Operations * At least 2 years of experience in Retail Banking or Financial Services * At least 2 years of ...

Dollar Bank

Branch Manager, Hilltop

Virginia Beach, VA · On-site

... of retail banking experience as a Branch Manager. • Retail Banking and business development experience preferred. • Ability to travel as needed to training. • A valid driver's license and ...

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Retail Banking Manager information

See Virginia salary details

$37.2K

$62.2K

$74.4K

How much do retail banking manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for retail banking manager in Virginia is $62,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $69,400.00 per year, depending on experience, location, and employer.

What are the main challenges retail banking managers face in balancing customer service and achieving sales targets?

Retail Banking Managers often need to strike a balance between providing exceptional customer service and meeting ambitious sales targets for banking products. This can be challenging as it requires motivating staff to remain customer-focused while also driving performance to achieve branch goals. Managers typically handle this by fostering a team environment focused on consultative selling, ongoing staff training, and setting clear, achievable targets. Strong communication and leadership skills are essential for navigating these challenges and ensuring both customer satisfaction and business growth.

Do retail banking managers get paid a lot?

Retail banking managers typically earn a competitive salary that varies based on experience, location, and the size of the bank. According to industry data, the median annual salary ranges from $60,000 to $120,000, with higher earnings possible in larger institutions or metropolitan areas. They often receive bonuses and benefits, and strong leadership and customer service skills can influence compensation.

Does retail banking manager pay well?

Retail banking managers typically earn a competitive salary that varies by location, experience, and the size of the bank. According to industry data, the median annual salary ranges from $60,000 to $100,000, with higher earnings possible for those with advanced certifications or in senior roles. Bonuses and benefits can also contribute to overall compensation.

What is the difference between Retail Banking Manager vs Customer Service Representative?

AspectRetail Banking ManagerCustomer Service Representative
Required CredentialsHigh school diploma, bachelor's degree often preferred, banking certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentBranch management, team leadership, strategic planningCustomer service counters, call centers, branch floors
Employer & Industry UsageCommercial banks, retail banking branchesRetail banks, credit unions, financial institutions
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer interaction, service skills, entry-level roles

The Retail Banking Manager oversees branch operations, manages staff, and develops banking services, requiring leadership skills and relevant certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less formal education. While both roles are essential in retail banking, the manager has a broader strategic and supervisory role, whereas the representative handles day-to-day customer interactions.

What does a retail banking manager do?

A Retail Banking Manager oversees the daily operations of a bank branch or multiple branches, ensuring excellent customer service, effective sales of banking products, and compliance with regulations. They are responsible for leading and training staff, managing budgets, and achieving sales targets. Retail Banking Managers also handle customer inquiries and resolve issues, working to improve the overall banking experience for clients. Their role is crucial in fostering client relationships and driving the branch's financial success.

What are the key skills and qualifications needed to thrive as a retail banking manager?

To thrive as a Retail Banking Manager, you need a solid background in finance, sales, and customer service, often backed by a degree in business or finance and relevant banking experience. Familiarity with banking software, CRM systems, and regulatory compliance (such as AML/KYC certifications) is typically required. Strong leadership, problem-solving, and interpersonal skills allow you to motivate teams and build lasting client relationships. These capabilities are crucial for achieving branch targets, ensuring regulatory adherence, and delivering excellent customer experiences.
What are the most commonly searched types of Retail Banking jobs in Virginia? The most popular types of Retail Banking jobs in Virginia are:
What are popular job titles related to Retail Banking Manager jobs in Virginia? For Retail Banking Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Retail Banking Manager jobs in Virginia look for? The top searched job categories for Retail Banking Manager jobs in Virginia are:
What cities in Virginia are hiring for Retail Banking Manager jobs? Cities in Virginia with the most Retail Banking Manager job openings:
Retail Banking Manager jobs near you
Infographic showing various Retail Banking Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,165 per year, or $29.9 per hour.

Senior Retail Banker

Old Dominion National Bank

Charlottesville, VA • On-site

Other

Re-posted 12 days ago

Job description

Summary:
The Senior Retail Banker serves as a supervisory role of the Retail Branch, supervising both platform and teller line duties. As a Senior Retail Banker, there is an increased focus on exceptional service, platform sales abilities, external sales abilities, and assisting the Retail Banking Manager in managing the retail banking team.
Essential Functions:
Perform all duties typically designated to the supervisory role, to include but not limited to the following:
  • Exercise appropriate judgment when decisioning overdrafts, wires, negotiable instruments, etc. while utilizing the tools provided and acting within the authorities of the position.
  • Perform standard teller transactions with accuracy and efficiency.
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
  • Approve large deposits and checking and savings withdrawals.
  • Cash checks: verify endorsement, receive proper identification and ensure validity.
  • Cashing on-us checks and transit checks.
  • Issue and approve cashier's checks with a thorough understating of the process; obtain proper approval signatures.
  • Identify counterfeit currency.
  • Answer advanced customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Cross-sell bank products and services.
  • Accept and facilitate consumer loan applications as a NMLS registered representative.
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
  • Balance branch daily and review reconciliation for accuracy.
  • Manage internal audits of the teller line and stay within compliance of Retail and Bank policy.
  • Analyze transactions and make the appropriate decisions for approving RBI and RBII transactions.
  • Manage and lead branch team in absence of Retail Bank Manager.
  • Follow all bank policies and procedures.
Perform all duties typically designate to the role of new accounts representative, to include but not limited to the following:
  • This role will be the primary new account representative within the branch and is responsible for assisting with meeting all team sales goals and metrics.
  • Open, close and maintain all deposit products while cross-selling bank products and services based on customer needs in accordance with the banks' program standards.
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
  • Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate, including the completion of all necessary documents and affidavits.
  • Perform customer requested research, including printing statement and check copies.
  • Contact customers to obtain necessary signatures on items with missing or irregular signatures.
  • Attend external business development/networking opportunities in an effort to grow deposits.
  • Follow all bank policies and procedures, inclusive of all Retail Department specific internal procedures.
  • All employees will be responsible for understanding and complying with the letter and spirit of all government regulations including, but not limited to the Bank Secrecy Act, that apply to the bank's specific operations.

Supervisory Responsibility:
Assist the Retail Bank Manager in developing employees within the banking office. This includes, but is not limited to, initiating coaching sessions, and assisting with annual assessments. The Senior Retail Banker will also serve as the team lead in the absence of a Retail Bank Manager, assuming all duties inclusive of sales, personnel management and risk mitigation.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
This position requires sitting at a computer station or standing a teller line for extended periods of time.
Technology & Security Requirements
This position requires the use of a personal smartphone to complete multi-factor authentication (MFA) when accessing company systems and applications.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:45 a.m. to 5:15 p.m. with occasional weekend or after-hour community development activities as it relates to community relations and business development.
Travel:
No extensive travel is expected for this position; however, the candidate must have reliable transportation to and from work. In addition, they must be willing to travel to branch locations within market to provide coverage in cases deemed necessary.
Additional Eligibility Qualifications:
None required for this position.
Work Authorization/Security Clearance:
Must be eligible to work in the United States.
AAP/EEO Statement:
Old Dominion National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ODNB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ODNB expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ODNB's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Competencies:
  1. Customer/Client Focus.
  2. Personal Effectiveness/Credibility.
  3. Problem Solving/Analysis.
  4. Teamwork Orientation.
  5. Initiative.
  6. Stress Management/Composure.
  7. Organizational Skills.
  8. Technical Capacity.
  9. Team Management/Leadership.

Required Education and Experience:
1. Bachelor's or Associate's degree strongly preferred.
2. 4 years or more of banking experience required.
3. Customer service experience required.

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