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Retail Banking Manager Jobs in Michigan (NOW HIRING)

Deloitte

Technical Architect - Banking & Payments

Detroit, MI · On-site

$65.50 - $79.25/hr

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Leading technical architecture and solution design for commercial banking, retail banking, and ...

ABC Valued Client

Account Manager

Rochester Hills, MI

POSITION Our Account Managers are part of an enthusiastic and motivated team of retail financial ... Exceptional customer service attitude * 3 years previous experience in retail, banking, hospitality ...

STURGIS BANK

Personal Banker I

Bronson, MI · On-site

$18.25 - $22.25/hr

... retail banking products and services to new and existing clients and developing new business ... Attends any branch meetings called by the Personal Banker Supervisor or Branch Manager. * May be ...

STURGIS BANK

Personal Banker I

Three Rivers, MI · On-site

$17.75 - $21.75/hr

... retail banking products and services to new and existing clients and developing new business ... Attends any branch meetings called by the Personal Banker Supervisor or Branch Manager. * May be ...

Mercantile Bank

Contact Center Banker

Alma, MI · On-site

$15.50 - $19.50/hr

... Management System. Collaboration with support departments and the branch network will empower you ... Prior experience in retail banking branch or call center * Familiarity with deposit account opening ...

Sturgis Bank & Trust Co

Personal Banker I

Bronson, MI · On-site

$18.25 - $22.25/hr

... retail banking products and services to new and existing clients and developing new business ... Attends any branch meetings called by the Personal Banker Supervisor or Branch Manager. * May be ...

Sturgis Bank & Trust Co

Personal Banker I

Three Rivers, MI · On-site

$17.75 - $21.75/hr

... retail banking products and services to new and existing clients and developing new business ... Attends any branch meetings called by the Personal Banker Supervisor or Branch Manager. * May be ...

Mercantile Bank

Contact Center Banker

Wyoming, MI · On-site

$16.25 - $20.50/hr

... Management System. Collaboration with support departments and the branch network will empower you ... Prior experience in retail banking branch or call center * Familiarity with deposit account opening ...

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All JobsRetail Banking JobsRetail Banking Manager JobsRetail Banking Manager Jobs in Michigan

Retail Banking Manager information

See Michigan salary details

$32.7K

$54.7K

$65.4K

How much do retail banking manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for retail banking manager in Michigan is $54,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a retail banking manager do?

A Retail Banking Manager oversees the daily operations of a bank branch or multiple branches, ensuring excellent customer service, effective sales of banking products, and compliance with regulations. They are responsible for leading and training staff, managing budgets, and achieving sales targets. Retail Banking Managers also handle customer inquiries and resolve issues, working to improve the overall banking experience for clients. Their role is crucial in fostering client relationships and driving the branch's financial success.

What are the key skills and qualifications needed to thrive as a retail banking manager?

To thrive as a Retail Banking Manager, you need a solid background in finance, sales, and customer service, often backed by a degree in business or finance and relevant banking experience. Familiarity with banking software, CRM systems, and regulatory compliance (such as AML/KYC certifications) is typically required. Strong leadership, problem-solving, and interpersonal skills allow you to motivate teams and build lasting client relationships. These capabilities are crucial for achieving branch targets, ensuring regulatory adherence, and delivering excellent customer experiences.

What are the main challenges retail banking managers face in balancing customer service and achieving sales targets?

Retail Banking Managers often need to strike a balance between providing exceptional customer service and meeting ambitious sales targets for banking products. This can be challenging as it requires motivating staff to remain customer-focused while also driving performance to achieve branch goals. Managers typically handle this by fostering a team environment focused on consultative selling, ongoing staff training, and setting clear, achievable targets. Strong communication and leadership skills are essential for navigating these challenges and ensuring both customer satisfaction and business growth.

What is the difference between Retail Banking Manager vs Customer Service Representative?

AspectRetail Banking ManagerCustomer Service Representative
Required CredentialsHigh school diploma, bachelor's degree often preferred, banking certificationsHigh school diploma or equivalent, on-the-job training
Work EnvironmentBranch management, team leadership, strategic planningCustomer service counters, call centers, branch floors
Employer & Industry UsageCommercial banks, retail banking branchesRetail banks, credit unions, financial institutions
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer interaction, service skills, entry-level roles

The Retail Banking Manager oversees branch operations, manages staff, and develops banking services, requiring leadership skills and relevant certifications. In contrast, Customer Service Representatives focus on assisting customers with transactions and inquiries, typically with less formal education. While both roles are essential in retail banking, the manager has a broader strategic and supervisory role, whereas the representative handles day-to-day customer interactions.

Do retail banking managers get paid a lot?

Retail banking managers typically earn a competitive salary that varies based on experience, location, and the size of the bank. According to industry data, the median annual salary ranges from $60,000 to $120,000, with higher earnings possible in larger institutions or metropolitan areas. They often receive bonuses and benefits, and strong leadership and customer service skills can influence compensation.

How hard is it to get into retail banking?

Getting into a retail banking manager role typically requires a combination of relevant experience in banking or finance, strong customer service skills, and often a bachelor's degree in finance, business, or a related field. Employers may also prefer candidates with leadership abilities and knowledge of banking regulations, with some positions requiring professional certifications such as the Series 6 or 63 licenses. Entry can be competitive, but gaining experience in banking roles and developing key skills can improve chances of entry.

What are the most commonly searched types of Retail Banking jobs in Michigan?

The most popular types of Retail Banking jobs in Michigan are:

What are popular job titles related to Retail Banking Manager jobs in Michigan?

For Retail Banking Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Retail Banking Manager jobs in Michigan look for?

The top searched job categories for Retail Banking Manager jobs in Michigan are:

What cities in Michigan are hiring for Retail Banking Manager jobs?

Cities in Michigan with the most Retail Banking Manager job openings:

Retail Banking Manager jobs near you
Infographic showing various Retail Banking Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,651 per year, or $26.3 per hour.

Retail Banking - Client Service Associate 1

Independent Bank

Cedar Springs, MI • On-site

$13.75 - $15.25/hr

Other

PTO

Posted 3 days ago

New

Job description


Be Proud, Be YOU, Be Independent!
Are you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day:
Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarity-and we believe that starts with the team who supports them.
Our Retail Career Path was built to do just that-support you. Whether you're launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), you'll receive the training, mentorship, and tools you need to advance-with the flexibility to progress at your own pace and increase your earning potential as you go.
Client Service Associate 1
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional "bank teller" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Deliver financial solutions to clients utilizing the Independent Bank products and services.
  • Gain an understanding of the basic framework of Independent Bank accounts.
  • Become skilled with regards to conducting different types of transactions for clients.
  • Utilize all available technology to perform daily tasks.
Client Service Associate 2
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional "bank teller" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.
  • Strengthen your understanding of the basic framework of Independent Bank business accounts.
  • Become proficient with regards to conducting different types of transactions for clients.
  • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
  • Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
  • Identify client referral opportunities to appropriate team members.
  • 1+ years of community banking experience.
  • Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
  • Ability to have meaningful financial conversations with clients during all interactions.
  • Maintain ongoing communication with clients following internal processes and procedures.
  • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
Client Service Specialist
As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional "lead teller" or "personal banker" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Exemplify professional knowledge on the framework of Independent Bank business accounts.
  • Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.
  • Identify client referral opportunities to appropriate team members.
  • Take consumer loan applications in response to client inquiries.
  • Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
  • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
  • Advanced proficiency with Independent Bank products and services.
  • Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.
  • 2+ years of community banking experience or high level customer service and cash handling experience.
  • Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
  • Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
  • Maintain ongoing communication with clients following internal processes and procedures.
  • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
Client Service Expert
As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced "lead teller" or "personal banker" role with self-guided growth opportunities.
  • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
  • Exemplify professional knowledge on the framework of Independent Bank business accounts.
  • Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships.
  • Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans.
  • Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
  • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
  • Advanced proficiency with Independent Bank products and services.
  • Accountable for preparation of, and participation in, IB Edge Sales Management routines.
  • Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.
  • Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.
  • 3+ years of community banking experience
  • NMLS registration under the SAFE Act of 2008.
  • Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
  • Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
  • Maintain ongoing communication with clients following internal processes and procedures.
  • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
  • Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.
Why You Should Apply:
  • Competitive hourly pay and great benefits.
  • Accommodating and flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Numerous advancement opportunities with structured, personalized career paths and mentoring.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
  • Community-focused events and volunteer opportunities.
What We're Looking For:
  • High school diploma or equivalent education is required.
  • Outstanding client service skills.
  • Cash handling experience is preferred, but it is not required as we provide ample training.
  • The ability to adapt and adjust to new ideas, processes, workflows, and systems.
  • Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
  • Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
  • A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
Be Proud. Be YOU. Be Independent!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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