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Manager Banking Operations Jobs in Michigan (NOW HIRING)

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Manager Banking Operations information

See Michigan salary details

$27K

$55.3K

$103.3K

How much do manager banking operations jobs pay per year?

As of Sep 15, 2026, the average yearly pay for manager banking operations in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.

What is a Manager Banking Operations?

A Manager in Banking Operations oversees the daily activities and processes within a bank's operations department. They are responsible for ensuring compliance with regulations, optimizing workflow efficiency, and managing teams that handle transactions, account maintenance, and customer service. Their role includes implementing new procedures, resolving operational issues, and coordinating with other departments to ensure smooth banking services. This position requires strong leadership, analytical, and communication skills to maintain operational excellence and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Manager Banking Operations?

To thrive as a Manager Banking Operations, you need in-depth knowledge of banking procedures, regulatory compliance, financial analysis, and typically a degree in finance, business, or a related field. Familiarity with core banking systems, risk management software, and often certifications like Certified Treasury Professional (CTP) are valuable. Leadership, problem-solving, and strong interpersonal communication are essential soft skills for managing teams and coordinating complex workflows. These competencies ensure efficient, compliant operations that minimize risk and support organizational goals in a dynamic financial environment.

How does a Manager Banking Operations typically interact with other departments within a bank?

A Manager Banking Operations plays a central role in collaborating with multiple departments such as compliance, IT, risk management, and customer service to ensure smooth and efficient operations. Regular coordination with these teams is necessary to implement new processes, resolve transactional issues, and maintain regulatory compliance. Strong communication skills are essential, as the manager often leads cross-functional projects and works closely with senior management to align operational goals with the bank's strategic objectives.

Is a manager banking operations a high paying job?

A manager in banking operations typically earns a competitive salary that varies by location, experience, and the size of the institution. These roles often include additional benefits and bonuses, reflecting their seniority and responsibility within the bank's operational management. Overall, it is considered a well-paying position within the banking industry.

Is manager banking operations a stressful job?

Manager banking operations can be stressful due to the responsibility of overseeing financial transactions, compliance, and team management. The role often involves tight deadlines, regulatory pressures, and the need for accuracy, which can contribute to work-related stress.

What are the most commonly searched types of Banking Operations jobs in Michigan?

The most popular types of Banking Operations jobs in Michigan are:

What are popular job titles related to Manager Banking Operations jobs in Michigan?

For Manager Banking Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Banking Operations jobs in Michigan look for?

The top searched job categories for Manager Banking Operations jobs in Michigan are:

What cities in Michigan are hiring for Manager Banking Operations jobs?

Cities in Michigan with the most Manager Banking Operations job openings:

Infographic showing various Manager Banking Operations job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $55,308 per year, or $26.6 per hour.

Director of Customer Service Operations

Mount Pleasant, MI • On-site

Isabella Bank
Commercial Banking • 201 - 500 employees
Learn more about Isabella Bankexternal

Full-time

Re-posted 2 days ago

Job description

Position Title:             Director of Customer Operations
Reports To:                 Chief Operations OfficerGeneral Purpose:

The Director of Operations is responsible for leading and optimizing the Bank’s operational functions, ensuring efficient, compliant, and customer-focused delivery of services across the call center, deposit and digital banking operations. This role partners closely with management across the organization to drive operational excellence, support growth initiatives, strengthen internal controls, and enhance the overall customer experience. The Director will oversee day-to-day operations while advancing strategic initiatives, including process improvement, technology adoption, and regulatory readiness.

Responsibilities:
  • Provide leadership, coaching, and mentorship to drive alignment with organizational vision, enhance employee engagement, and promote continuous professional development.
  • Lead and manage a segment of the Bank’s operations, including deposit operations, fraud, payment processing, call center, and digital banking.
  • Partner with department managers to develop product roadmaps, oversee the product lifecycle, and support initiatives that drive growth across product lines.
  • Drive operational efficiency through process improvements, automation, and scalable workflows.
  • Establish and monitor KPIs to measure service levels, productivity, accuracy, channel preferences, and customer experience.
  • Ensure compliance with banking laws and regulations; maintain audit readiness and support examinations.
  • Partner with Compliance and Audit to strengthen internal controls and mitigate risk.
  • Oversee vendor relationships and performance management.
  • Collaborate with cross-functional teams to align operations with business objectives.
  • Partner with the Training and Development Coordinator to develop and implement training programs that promote product knowledge and process proficiency.
  • Represent the operations team as an active member on various internal committees
  • Perform other job duties as assigned.
Qualifications:
  • Bachelor’s degree in Business, Finance, Accounting, or related field
  • 10+ years of banking operations experience
  • 5+ years of leadership experience.
  • Experience with deposit and payment operations.
  • Track record of process improvement and operational transformation.
  • Experience supporting regulatory exams and audits.
  • Familiarity with core banking systems
Skills:
  • Strong knowledge of banking regulations and operational procedures across deposit, card, and digital products.
  • Expertise in process improvement methodologies preferred
  • Effective leadership and team development.
  • Strong communication and interpersonal skills.
  • Strategic thinker with execution capability.
  • Ability to manage multiple priorities in a regulated environment.
  • Proficiency in Microsoft Office Products.
  • Ability to analyze data to make strategic recommendations and decisions.