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Retail Back Office Jobs (NOW HIRING)

Cooper's Hawk

Restaurant Office Administrator

Cary, NC · On-site

$20K/yr

Monthly Dining Allowance * 50% Dining and Carryout * 40% Retail Wine * 20% Retail and Private ... Maintain back-office organization, cleanliness, and security * Subject Matter expert with ...

Tozier Bros

Office Assistant

Shelton, WA · On-site

$17.25 - $22.75/hr

Experience in a retail environment either in accounting, bookkeeping, or back office. * Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to ...

Cetera

Senior Office Services Associate

Saint Cloud, MN · On-site

$24.05 - $25/hr

Ensure proper access to back-office system which includes, quarterly review of access and ... Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers ...

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How much do retail back office jobs pay per hour?

As of May 28, 2026, the average hourly pay for retail back office in the United States is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Back Office professional, and why are they important?

To thrive as a Retail Back Office professional, you need strong organizational and analytical skills, attention to detail, and familiarity with inventory management and retail operations, often supported by a degree in business or a related field. Proficiency with retail management systems (RMS), point-of-sale (POS) software, and tools like Excel or SAP is typically required. Excellent communication, problem-solving ability, and time management are standout soft skills in this role. These skills ensure accurate inventory control, efficient process management, and smooth support for front-end retail operations.

What are some common challenges faced by professionals working in a retail back office environment?

Professionals in retail back office roles often encounter challenges such as managing large volumes of inventory data, ensuring the accuracy of financial records, and adapting to frequent changes in store promotions or product lines. Coordinating with front-line store staff and vendors requires strong communication skills and attention to detail. Additionally, back office teams must quickly resolve discrepancies and support smooth store operations, which can involve tight deadlines and multitasking across various administrative tasks.

What are Retail Back Office jobs?

Retail Back Office jobs involve supporting the day-to-day operations of a retail business from behind the scenes. These roles typically include tasks such as inventory management, payroll processing, data entry, financial reporting, and handling administrative duties. Employees in retail back office positions ensure that store operations run smoothly by maintaining accurate records, coordinating with vendors, and supporting front-line staff. While they may not interact directly with customers, their work is crucial for the efficiency and profitability of the retail business.

What is the difference between Retail Back Office vs Retail Sales Associate?

AspectRetail Back OfficeRetail Sales Associate
Primary RoleHandles administrative, inventory, and support functions behind the scenesEngages directly with customers to sell products and provide service
Required SkillsOrganizational skills, inventory management, data entryCustomer service, communication, sales techniques
Work EnvironmentOffice or back-end store areasSales floor, customer-facing areas
Common CertificationsNone typically required, but familiarity with retail software beneficialNone typically required, but sales or customer service experience helpful

Retail Back Office roles focus on supporting store operations behind the scenes, while Retail Sales Associates interact directly with customers to drive sales. Both roles are essential in retail, but they require different skill sets and work environments.

More about Retail Back Office jobs
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What states have the most Retail Back Office jobs? States with the most job openings for Retail Back Office jobs include:
What job categories do people searching Retail Back Office jobs look for? The top searched job categories for Retail Back Office jobs are:
Retail Back Office jobs near you

Restaurant Office Administrator

Cooper's Hawk

Kentwood, MI • On-site

$44K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Cooper's Hawk rating

5.8

Company rating: 5.8 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

51st of 85 rated restaurants

Job description

ROA Compensation range is $44,000-$54,000/year + 10% bonus potential.
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
As a Restaurant Office Administrator at Cooper's Hawk, you'll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you'll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.
What You Will Get
  • 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
  • Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
  • 401(k) with Company Match
  • Health & Flexible Savings Accounts- Health and Dependent Care
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Paid Time Off
  • Access to Team Member Relief Program
  • Wellness and Mental Health Support
  • "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
  • Team Member Rewards, Milestone Recognition and Referral Bonuses
  • Career Development Opportunities

How You Will Succeed
Show Up Ready: Come prepared, stay sharp, and start strong .
  • Oversee and maintain all back-office procedures and administrative systems
  • Track and manage marketing collateral, office supplies, and uniform inventory
  • Manage gratuity systems and daily cash reconciliation
  • Prepare and process invoices using the Crunchtime system
  • Maintain daily Wine Club Membership data entry and support reservation system

Own What You See: Take responsibility, jump in, and do what needs to be done.
  • Handle booking and execution of all private events
  • Process vacation requests and payroll-related matters
  • Support Team Members with policy, payroll, and benefits questions
  • Assist with screening applications and processing employment paperwork
  • Maintain back-office organization, cleanliness, and security
  • Track health and safety certifications and ensure required postings are up to date

Stay in Sync: Communicate often, move with your team, and keep service flowing .
  • Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures
  • Train and support the Office Assistant to act as a weekend/vacation backup
  • Attend meetings and provide updates on administrative and event-related matters
  • Coordinate with kitchen and management teams to ensure event timelines are met

Make It Personal: Be genuine, listen well, and tailor the experience .
  • Answer phone calls and assist Guests with professionalism and care
  • Conduct post-event follow-ups to ensure Guest satisfaction
  • Retrieve and verify custom event décor and amenities to meet Guest expectations
  • Represent Cooper's Hawk values and create a respectful, positive, and professional work environment

Add a Touch: Go beyond the expected to create memorable moments .
  • Coordinate monthly Wine Club events and private dining experiences
  • Maintain banquet materials and supplies to ensure flawless event execution
  • Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite
  • Celebrate milestones and support a culture of hospitality and excellence

What You Will Bring
  • Must represent Cooper's Hawk values
  • Six months of supervisory experience
  • Minimum age requirement of 21 years
  • Cash handling experience
  • One year of event planning experience required
  • Organized s elf-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision
  • Acts as a Cooper's Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers
  • Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail
  • Is team-focused, has a commitment to creating Community with team members and guests
  • Enjoys working with people and enthusiastic about corporate and social event management
  • Has excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills; Has the ability to read, understand and communicate in English
  • Demonstrates financial and business acumen and strong intrapersonal skills
  • Is proficient in Microsoft Office Suite
  • Preferred certifications include ServSafe and state/local licensing requirements
  • Must be able to work up to 40 hours per week in a variety of shifts

Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.
Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

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