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Restaurant Tech Jobs in Florida (NOW HIRING)

Sauce

Team Lead, Customer Care

Miami, FL · On-site

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a ...

Sauce

Team Lead, Customer Care

Miami, FL · On-site

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a ...

GRUBBRR

Strategic Account Manager, LATAM

Boca Raton, FL · On-site

Stay current on restaurant technology trends and competitive solutions. Qualifications * 3-5+ years of experience in SaaS, restaurant technology, POS, payments, hospitality technology, or related B2B ...

GRUBBRR

Strategic Account Manager, LATAM

Boca Raton, FL · On-site

Stay current on restaurant technology trends and competitive solutions. Qualifications * 3-5+ years of experience in SaaS, restaurant technology, POS, payments, hospitality technology, or related B2B ...

Mad Mobile Inc

Senior Product Manager

Tampa, FL · On-site

$120K - $140K/yr

Nine (9) years in any occupation with product management experience in restaurant technology, POS systems, or SaaS platforms. Nine (9) years in any occupation with product management experience in ...

1 point system

Technical PM

Miami, FL · On-site

Oversee the planning, execution, and delivery of technology solutions, including kiosks, digital menu boards (DMBs), and in-house restaurant technology * Build and maintain strong relationships with ...

Sauce

Head of Operations

Miami, FL · On-site

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a ...

Sauce

Head of Operations

Miami, FL · On-site

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a ...

Sauce

Head of Operations

Miami, FL · On-site

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a ...

Sauce

AI Transformation Engineer

Miami, FL

$75K - $100K/yr

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a ...

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Showing results 21-40

All JobsRestaurant Tech JobsRestaurant Tech Jobs in Florida

Restaurant Tech information

What are the key skills and qualifications needed to thrive as a restaurant tech, and why are they important?

To thrive as a Restaurant Tech, you need a solid understanding of restaurant technology systems, basic IT troubleshooting skills, and relevant experience or technical certifications. Familiarity with POS systems, kitchen display units, network hardware, and digital ordering platforms is typically required. Strong problem-solving abilities, clear communication, and customer service skills help you excel in fast-paced environments. These skills ensure the smooth operation of restaurant technology, minimize downtime, and support seamless service delivery.

What is the difference between Restaurant Tech vs Restaurant Manager?

AspectRestaurant TechRestaurant Manager
Required CredentialsTechnical certifications, IT knowledgeHospitality management experience, leadership skills
Work EnvironmentTechnology-focused, often in offices or tech departmentsFront-of-house and back-of-house restaurant settings
Employer & Industry UsageRestaurants adopting technology solutions, POS providersRestaurant chains, independent restaurants, hospitality industry
Common Search & ComparisonFocus on technical skills and software knowledgeFocus on operations, staff management, customer service

Restaurant Tech professionals specialize in implementing and maintaining restaurant technology systems, while Restaurant Managers oversee daily restaurant operations and staff. Both roles are essential in the hospitality industry but focus on different skill sets and responsibilities.

What are some common challenges restaurant techs face when supporting both front-of-house and back-of-house systems?

Restaurant Techs often navigate the challenge of balancing urgent front-of-house issues, like POS system outages, with back-of-house needs such as kitchen display or inventory software maintenance. These environments can be fast-paced and require quick troubleshooting to minimize downtime and ensure smooth operations. Effective communication and prioritization are essential, as techs must coordinate with managers, servers, and kitchen staff while often juggling multiple tickets at once. Staying adaptable and proactive in learning about new technologies used in restaurants can help techs stay ahead of common problems.

What is a restaurant tech?

A Restaurant Tech, or restaurant technology specialist, is a professional responsible for maintaining and troubleshooting the technological systems used in restaurants. This includes point-of-sale (POS) systems, kitchen display systems, online ordering platforms, payment processing equipment, and sometimes networking and security devices. They ensure these technologies run smoothly to support efficient restaurant operations and enhance the customer experience. Restaurant Techs may also train staff on new systems and stay updated on emerging restaurant technologies.

What are popular job titles related to Restaurant Tech jobs in Florida?

For Restaurant Tech jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Restaurant Tech jobs in Florida look for?

The top searched job categories for Restaurant Tech jobs in Florida are:

What cities in Florida are hiring for Restaurant Tech jobs?

Cities in Florida with the most Restaurant Tech job openings:

Restaurant Tech jobs near you
Infographic showing various Restaurant Tech job openings in Florida as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 100% Physical job distribution.

Team Lead, Customer Care

Sauce

Miami, FL • On-site

Full-time

Posted 12 days ago

Job description

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

We are looking for a high-performing Customer Care Team Lead with a passion for people development, training, and quality assurance. In this role, you will be responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. You will serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.
 
As a Customer Care Team Lead you will be building the future of Sauce and making a meaningful impact. This leadership role comes with a high level of ownership, including the flexibility to support the team during evenings and weekends as business needs arise.
What You'll Do:
  • Training & Onboarding
  • Lead onboarding for new agents and ensure readiness for live support
  • Develop and facilitate training sessions on tools, processes, and product updates
  • Maintain and update training documentation in collaboration with the Knowledge & Playbook team
  • Quality Assurance & Coaching
  • Oversee QA process across all support channels (chat, email, phone, WhatsApp)
  • Review interactions, identify coaching opportunities, and provide timely feedback
  • Track quality trends and propose initiatives for performance improvement
  • Shift Ownership & Escalation Management
  • Act as shift lead and first point of escalation during assigned shifts
  • Monitor real-time queues, reassign tasks, and ensure SLA adherence
  • Coordinate with cross-functional teams to resolve urgent or complex issues
  • Process & Performance Improvement
  • Identify gaps in workflows or training and recommend improvements
  • Support creation and updates to team protocols, templates, and documentation
  • Contribute to team performance evaluations with QA and coaching input
  • Reporting & Communication
  • Create and maintain shift and QA reports for leadership review
  • Communicate updates, escalations, and shift outcomes clearly and consistently
What You'll Bring:
  • 5+ years of experience in customer support, with at least 1 year in a leadership, QA, or training role
  • Background in food delivery, hospitality, or restaurant tech preferred
  • Experience training and coaching team members in a fast-paced, service-oriented environment
  • Strong written and verbal communication in English
  • Proficiency with tools such as Hubspot, Slack, Google Workspace, Intercom, Guru, or similar platforms
  • High emotional intelligence and strong organizational skills
What We Offer:
  • Strong & Competitive Compensation Package
  • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off Policy
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.