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Restaurant Assistant Jobs in Springfield, MA (NOW HIRING)

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary ...

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence, generally ...

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

DESCRIPTION An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence.

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Restaurant Assistant information

See Springfield, MA salary details

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How much do restaurant assistant jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for restaurant assistant in Springfield, MA is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.11 per hour, depending on experience, location, and employer.

What is the role of a restaurant assistant?

A restaurant assistant supports daily operations by helping serve customers, prepare food, clean, and maintain the dining area. They often work under supervision, require good communication skills, and may handle tasks such as taking orders, setting tables, and assisting with inventory. The role helps ensure smooth service and a positive customer experience.

What are some typical challenges a Restaurant Assistant might face during busy shifts?

As a Restaurant Assistant, managing multiple tasks simultaneously during peak hours can be challenging. You'll often need to balance supporting servers, handling customer requests, restocking supplies, and ensuring cleanliness—all while maintaining a positive attitude. Good communication and teamwork are essential, as you’ll work closely with kitchen staff, servers, and management to keep operations running smoothly. Developing strong organizational and time-management skills will help you excel and reduce stress during busy periods.

What are the key skills and qualifications needed to thrive as a Restaurant Assistant, and why are they important?

To thrive as a Restaurant Assistant, you need strong customer service skills, basic food safety knowledge, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and adherence to local health regulations are typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth restaurant operations.

What are Restaurant Assistants?

Restaurant Assistants are support staff who help ensure the smooth operation of a restaurant. Their duties can include greeting guests, taking reservations, assisting servers, setting and clearing tables, and helping with basic food preparation or cleaning tasks. They play a key role in maintaining a pleasant dining environment and efficient service. Restaurant Assistants often work closely with both kitchen and front-of-house teams to enhance the overall customer experience.

Which work can I do in a restaurant?

A restaurant assistant can perform various tasks such as serving customers, taking orders, cleaning tables, preparing food, and assisting with kitchen duties. They often need good communication skills, a friendly attitude, and may require food safety certifications depending on the role. The work environment is fast-paced and customer-focused.

Can I work in a restaurant with no experience?

Restaurant assistants often do not need prior experience, as many entry-level positions focus on basic tasks like serving, cleaning, or assisting with food prep. Employers typically provide on-the-job training, and having good communication skills and a positive attitude can help you get started. Certifications such as food safety training may be required or beneficial.

What restaurant job pays the most?

In restaurants, executive chef and general manager positions tend to have the highest salaries, often exceeding $70,000 annually depending on the establishment and location. These roles require extensive experience, leadership skills, and often involve overseeing kitchen operations or overall restaurant management.

What is the difference between Restaurant Assistant vs Waitstaff?

AspectRestaurant AssistantWaitstaff
CredentialsNone required, on-the-job trainingNone required, customer service skills preferred
Work EnvironmentKitchen support, front-of-house, back-of-houseFront-of-house, serving customers
Employer & Industry UsageRestaurants, cafes, catering servicesRestaurants, cafes, bars
Common Search & ComparisonYesYes

While both roles are essential in the restaurant industry, a Restaurant Assistant typically supports kitchen and front-of-house operations, often with minimal experience required. Waitstaff primarily serve customers at tables, focusing on customer service. The roles overlap in customer interaction but differ in responsibilities and work environment.

What are the most commonly searched types of Restaurant jobs in Springfield, MA? The most popular types of Restaurant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Restaurant Assistant jobs? Cities near Springfield, MA with the most Restaurant Assistant job openings:
Infographic showing various Restaurant Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $32,167 per year, or $15.5 per hour.
Assistant Restaurant Manager

Assistant Restaurant Manager

Dunkin

Manchester, CT

Full-time

Posted 7 days ago


Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,218 frontline employees who took The Breakroom Quiz

75th of 104 rated fast food restaurants


Job description

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.


They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.


Responsibilities Include:

  • Able to perform all responsibilities of restaurant team members
  • Lead team meetings, along with Restaurant Manager
  • Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
  • Ensure Brand standards, recipes and systems are executed
  • Create and maintain a guest focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicates restaurant priorities, goals and results to restaurant team members
  • Execute along with RM, new product rollouts including training, marketing and sampling where applicable
  • Execution of Point of Purchase instore set up per Brand standards
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
  • Control costs to help maximize profitability
  • Completion of inventory on a periodic basis as determined by Franchisee
  • Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
  • Support RM in assigning staff and deployment
  • Support to RM in completion of supplier and other vendor orders
  • Conduct self-assessments and corresponding action plans
  • Ensure restaurant budget is met as determined by Franchisee
  • Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
  • Engages with Dunkin' Brands Field Operations team as appropriate


Management Responsibilities Include:

  • Recruit, hire, onboard and develop restaurant team members
  • Assist team and shift lead performance appraisal process
  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction


Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality


Key Competencies

  • Good analytical skills and business acumen
  • Works well with other in a fun fast paced team environment
  • Ontime, demonstrates honesty and positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest focused
  • Time Management
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space
Employment Type: FULL_TIME

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US