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Responding To Online Reviews Jobs (NOW HIRING)

Visible Changes Inc

Receptionist

Houston, TX · On-site

$15 - $19.75/hr

Respond to online reviews and keep salons aware of negative reviews.Support office operations, including mail distribution, meeting preparation, supply management, filing, and data entry. Assist with ...

Visible Changes

Receptionist (Corporate Office)

Houston, TX · On-site

$15 - $19.75/hr

Respond to online reviews and keep salons aware of negative reviews. * Support office operations, including mail distribution, meeting preparation, supply management, filing, and data entry. * Assist ...

IRT Living

Community Manager

Indianapolis, IN · On-site

Responding to online reviews and managing the property's reputation * Ensuring compliance with all applicable laws and regulations Why You'll Love Working Here: * Comprehensive Training: Company-paid ...

IRT Living

Community Manager

Suwanee, GA · On-site

Responding to online reviews and managing the property's reputation * Ensuring compliance with all applicable laws and regulations Why You'll Love Working Here: * Comprehensive Training: Company-paid ...

IRT Living

Community Manager

Cordova, TN · On-site

Responding to online reviews and managing the property's reputation * Ensuring compliance with all applicable laws and regulations Why You'll Love Working Here: * Comprehensive Training: Company-paid ...

IRT Living

Community Manager

Durham, NC · On-site

Responding to online reviews and managing the property's reputation * Ensuring compliance with all applicable laws and regulations Why You'll Love Working Here: * Comprehensive Training: Company-paid ...

LiLLiStar

F&B Manager

Brooklyn, NY · On-site

Responding to online reviews, following up with guests * Monitoring inventory pars, ordering as needed so as not to run out of necessary product * Audit all online channels to ensure operational ...

LiLLiStar

F&B Manager/Nightlife/Bars

Brooklyn, NY · On-site

$30 - $35/hr

Responding to online reviews, following up with guests * Monitoring inventory pars, ordering as needed so as not to run out of necessary product * Audit all online channels to ensure operational ...

LiLLiStar

F&B Manager/Nightlife/Bars

Brooklyn, NY

$30 - $35/hr

Responding to online reviews, following up with guests * Monitoring inventory pars, ordering as needed so as not to run out of necessary product * Audit all online channels to ensure operational ...

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · Hybrid

... responses to online reviews in order to acknowledge and address guests' concerns while also ... respond, tag, submit for approval, audit and resolve every hotel review within 36-48 hours of ...

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · On-site

... responses to online reviews in order to acknowledge and address guests' concerns while also ... respond, tag, submit for approval, audit and resolve every hotel review within 36-48 hours of ...

TravelMediaGroup.com

Reputation Analyst

Maitland, FL · Hybrid

... responses to online reviews in order to acknowledge and address guests' concerns while also ... respond, tag, submit for approval, audit and resolve every hotel review within 36-48 hours of ...

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Responding To Online Reviews information

See salary details

$17.5K

$40.6K

$86K

How much do responding to online reviews jobs pay per year?

As of Aug 22, 2026, the average yearly pay for responding to online reviews in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What does a responding to online reviews professional do?

A professional who responds to online reviews is responsible for managing and replying to feedback left by customers on platforms such as Google, Yelp, and social media. Their role involves addressing both positive and negative reviews in a timely and professional manner to maintain and improve the business's reputation. They often follow company guidelines to resolve complaints, thank customers for feedback, and demonstrate that the business values customer input. This position requires strong communication skills, empathy, and the ability to de-escalate tense situations online.

What are the key skills and qualifications needed to thrive in responding to online reviews, and why are they important?

To thrive in Responding to Online Reviews, you need strong written communication skills, attention to detail, and an understanding of brand voice, often supported by experience in customer service or public relations. Familiarity with review management platforms, CRM systems, and reputation monitoring tools is typically required. Empathy, professionalism, and problem-solving abilities help you address customer concerns effectively and maintain a positive company image. These skills are crucial for building customer trust, protecting brand reputation, and turning feedback into opportunities for improvement.

What are some common challenges faced when responding to online reviews, and how can they be managed effectively?

One of the main challenges in responding to online reviews is handling negative or emotionally charged feedback while maintaining a professional and empathetic tone. It's essential to remain calm, acknowledge the reviewer's concerns, and provide clear, constructive solutions or next steps. Timeliness is also important, as prompt responses can improve public perception and customer trust. Collaborating with other departments, such as customer service or management, is often necessary to resolve issues accurately and efficiently. Regularly updating knowledge of company policies and product details ensures responses are both helpful and consistent.

What is the difference between Responding To Online Reviews vs Customer Service Representative?

AspectResponding To Online ReviewsCustomer Service Representative
Primary RoleEngaging with customers through online review platforms to address feedbackHandling customer inquiries and issues via phone, email, or in person
Work EnvironmentOnline, digital platformsCall centers, retail stores, offices
Required SkillsCommunication, online reputation management, empathyCommunication, problem-solving, patience
Common Industry UsageRetail, hospitality, service industriesAll customer-facing sectors

While both roles involve customer communication, Responding To Online Reviews focuses on managing online reputation through digital feedback, whereas Customer Service Representatives handle direct customer interactions across various channels. Both require strong communication skills but differ mainly in their work environment and interaction methods.

How to respond to online reviews?

Responding to online reviews is a key responsibility of a professional in customer engagement roles. It involves acknowledging feedback promptly, addressing concerns professionally, and maintaining a respectful tone to build trust and improve reputation. Using clear communication skills and understanding platform guidelines helps ensure effective responses.
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What cities are hiring for Responding To Online Reviews jobs?

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What states have the most Responding To Online Reviews jobs?

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What job categories do people searching Responding To Online Reviews jobs look for?

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Responding To Online Reviews jobs near you
Infographic showing various Responding To Online Reviews job openings in the United States as of August 2026, with employment types broken down into 61% Full Time, 36% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Receptionist

Visible Changes Inc

Houston, TX • On-site

$15 - $19.75/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 28 days ago

Visible Changes (Texas) rating

5.9

Company rating: 5.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

16th of 42 rated hair and beauty

Job description

Receptionist – Visible Changes (Corporate Office)Location: [Houston, TX 77055] Employment Type: Full-Time – In Person (M-F) Pay: $14-$16The Receptionist serves as the first point of contact for all clients, visitors, and employees entering the Visible Changes corporate office. This individual must be lively, friendly, outgoing, professional, and disciplined, ensuring the front desk is managed efficiently and that all interactions reflect the company's commitment to exceptional service. The Receptionist also assists multiple departments with administrative tasks and plays an important role in maintaining an organized and welcoming office environment.Key Responsibilities:Warmly greet and assist guests and employees upon arrival, ensuring everyone feels valued and cared for.Answer phones, manage appointments, and maintain a professional reception area. Provide exceptional customer service by handling inquiries and concerns with empathy and professionalism. Respond to online reviews and keep salons aware of negative reviews.Support office operations, including mail distribution, meeting preparation, supply management, filing, and data entry. Assist with administrative projects for Executive Assistants, Regional Managers, Controller, and other departments. Create name tags, flyers, announcements, and seasonal office décor. Help assist in the preparation of company events, conferences, and celebrations (as needed).Maintain organized conference rooms, common areas, and office supplies. Maintain, sell and track snack station items.Assist with lunch orders, employee surveys, and other operational tasks as needed. Qualifications:Friendly, outgoing, and professional demeanor. Bilingual (English and Spanish)Strong communication, organizational, and multitasking skills. Ability to remain calm and resourceful under pressure. Creative mindset for basic design and office presentation tasks. Proficiency with Microsoft Office and general office technology. Self-motivated team player with a positive attitude and strong attention to detail.Why You'll Love Working With UsFriendly, team-oriented culture.Employee discounts on products and services.We also provide benefits such as: 401k, medical insurance, dental insurance, life insurance, and both short and long-term disability.Overall ExpectationsThe Receptionist is expected to be a dependable and positive representative of Visible Changes, offering a welcoming and energetic environment for guests and staff, providing reliable administrative support, and contributing to the smooth operation of the corporate office. This position requires adaptability, attention to detail, and a genuine desire to help others.

What Visible Changes (Texas) employees say

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