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Responding To Online Reviews Jobs in Decatur, MI

Kroger

Online Grocery Pick-Up Clerk

Mishawaka, IN · On-site

$14 - $16.75/hr

... respond to calls in a professional and timely manner Retrieve each customer's order from all ... on-line shopping. Process the orders through the point of sale (POS) system Follow policies and ...

PetSmart

Retail Store Manager

Mishawaka, IN · On-site

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Elkhart, IN

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Benton Harbor, MI

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Mishawaka, IN

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart Careers

Retail Store Manager

Kalamazoo, MI

$67K - $115K/yr

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart Careers

Retail Store Manager

Benton Harbor, MI · On-site

$67K - $115K/yr

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Kalamazoo, MI

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Kalamazoo, MI · On-site

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Elkhart, IN

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Benton Harbor, MI

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Benton Harbor, MI

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Mishawaka, IN · On-site

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Kalamazoo, MI

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart Careers

Retail Store Manager

Elkhart, IN

$55K - $115K/yr

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

PetSmart

Retail Store Manager

Kalamazoo, MI

... or online, and responding to general and escalated pet parent concerns. * Builds a store ... Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and ...

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All JobsResponding To Online Reviews JobsResponding To Online Reviews Jobs in Decatur, MI

Responding To Online Reviews information

See Decatur, MI salary details

$16.1K

$37.5K

$79.4K

How much do responding to online reviews jobs pay per year?

As of Aug 22, 2026, the average yearly pay for responding to online reviews in Decatur, MI is $37,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,100.00 and $40,100.00 per year, depending on experience, location, and employer.

What does a responding to online reviews professional do?

A professional who responds to online reviews is responsible for managing and replying to feedback left by customers on platforms such as Google, Yelp, and social media. Their role involves addressing both positive and negative reviews in a timely and professional manner to maintain and improve the business's reputation. They often follow company guidelines to resolve complaints, thank customers for feedback, and demonstrate that the business values customer input. This position requires strong communication skills, empathy, and the ability to de-escalate tense situations online.

What are the key skills and qualifications needed to thrive in responding to online reviews, and why are they important?

To thrive in Responding to Online Reviews, you need strong written communication skills, attention to detail, and an understanding of brand voice, often supported by experience in customer service or public relations. Familiarity with review management platforms, CRM systems, and reputation monitoring tools is typically required. Empathy, professionalism, and problem-solving abilities help you address customer concerns effectively and maintain a positive company image. These skills are crucial for building customer trust, protecting brand reputation, and turning feedback into opportunities for improvement.

What are some common challenges faced when responding to online reviews, and how can they be managed effectively?

One of the main challenges in responding to online reviews is handling negative or emotionally charged feedback while maintaining a professional and empathetic tone. It's essential to remain calm, acknowledge the reviewer's concerns, and provide clear, constructive solutions or next steps. Timeliness is also important, as prompt responses can improve public perception and customer trust. Collaborating with other departments, such as customer service or management, is often necessary to resolve issues accurately and efficiently. Regularly updating knowledge of company policies and product details ensures responses are both helpful and consistent.

What is the difference between Responding To Online Reviews vs Customer Service Representative?

AspectResponding To Online ReviewsCustomer Service Representative
Primary RoleEngaging with customers through online review platforms to address feedbackHandling customer inquiries and issues via phone, email, or in person
Work EnvironmentOnline, digital platformsCall centers, retail stores, offices
Required SkillsCommunication, online reputation management, empathyCommunication, problem-solving, patience
Common Industry UsageRetail, hospitality, service industriesAll customer-facing sectors

While both roles involve customer communication, Responding To Online Reviews focuses on managing online reputation through digital feedback, whereas Customer Service Representatives handle direct customer interactions across various channels. Both require strong communication skills but differ mainly in their work environment and interaction methods.

How to respond to online reviews?

Responding to online reviews is a key responsibility of a professional in customer engagement roles. It involves acknowledging feedback promptly, addressing concerns professionally, and maintaining a respectful tone to build trust and improve reputation. Using clear communication skills and understanding platform guidelines helps ensure effective responses.

What cities near Decatur, MI are hiring for Responding To Online Reviews jobs?

Cities near Decatur, MI with the most Responding To Online Reviews job openings:

Responding To Online Reviews jobs near you
Infographic showing various Responding To Online Reviews job openings in Decatur, MI as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $37,463 per year, or $18 per hour.

Online Grocery Pick-Up Clerk

Kroger

Mishawaka, IN • On-site

$14 - $16.75/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 13 days ago

Kroger rating

5.9

Company rating: 5.9 out of 10

Based on 4,452 frontline employees who took The Breakroom Quiz

66th of 123 rated grocery stores

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! 

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

  • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
  • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
  • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
  • Valuable associate discounts on purchases, including food, travel, technology and so much more.
  • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
  • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page! 

Minimum Position Qualifications:

  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Excellent oral/written communication skills

 
Desired Previous Experience:
  • Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Essential Job Functions:

       Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

       In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

       Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

       In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

       E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

       Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

       Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

       Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

       Read and follow directions given in the note section

       Ensure quality and freshness of all items chosen

       Communicate with customers via a portable phone and respond to calls in a professional and timely manner

       Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

       Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

       Process the orders through the point of sale (POS) system

       Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

       Maintain organization and cleanliness of staging areas and equipment

       Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

       Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

       Perform required opening and closing procedures

       Assist in training new e-Commerce team members

       Meet/exceed productivity standards

       Ability to work cooperatively in high paced and sometimes stressful environment.

       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

       Ability to act with honesty and integrity regarding customer and business information.

       Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

       Must be able to perform the essential job functions of this position with or without reasonable accommodation.

What Kroger employees say

Pay

Benefits

Hours and flexibility

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About Kroger

Sourced by ZipRecruiter

Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025

Industry

Supermarkets and grocery stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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