ZipRecruiter

Log In

1

Responding To Online Reviews Jobs in Decatur, MI

JVIS

Blow Mold Process Technician

Benton Harbor, MI · On-site

... reviewing current concerns and operator quality concerns. * Verify that the setup and material matches BOM and the correct amount of regrind is being used. * Respond to problems identified by ...

JVIS

Blow Mold Process Technician

Benton Harbor, MI · On-site

... reviewing current concerns and operator quality concerns. * Verify that the setup and material matches BOM and the correct amount of regrind is being used. * Respond to problems identified by ...

Maple Hill Auto Group

Customer Service Rep

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Monitor and respond to customer reviews across online platforms * Conduct customer satisfaction follow-ups by phone and email after sales and service visits * Identify feedback trends and communicate ...

previous page

Showing results 41-60

All JobsResponding To Online Reviews JobsResponding To Online Reviews Jobs in Decatur, MI

Responding To Online Reviews information

See Decatur, MI salary details

$16.1K

$37.5K

$79.4K

How much do responding to online reviews jobs pay per year?

As of Aug 22, 2026, the average yearly pay for responding to online reviews in Decatur, MI is $37,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,100.00 and $40,100.00 per year, depending on experience, location, and employer.

What does a responding to online reviews professional do?

A professional who responds to online reviews is responsible for managing and replying to feedback left by customers on platforms such as Google, Yelp, and social media. Their role involves addressing both positive and negative reviews in a timely and professional manner to maintain and improve the business's reputation. They often follow company guidelines to resolve complaints, thank customers for feedback, and demonstrate that the business values customer input. This position requires strong communication skills, empathy, and the ability to de-escalate tense situations online.

What are the key skills and qualifications needed to thrive in responding to online reviews, and why are they important?

To thrive in Responding to Online Reviews, you need strong written communication skills, attention to detail, and an understanding of brand voice, often supported by experience in customer service or public relations. Familiarity with review management platforms, CRM systems, and reputation monitoring tools is typically required. Empathy, professionalism, and problem-solving abilities help you address customer concerns effectively and maintain a positive company image. These skills are crucial for building customer trust, protecting brand reputation, and turning feedback into opportunities for improvement.

What are some common challenges faced when responding to online reviews, and how can they be managed effectively?

One of the main challenges in responding to online reviews is handling negative or emotionally charged feedback while maintaining a professional and empathetic tone. It's essential to remain calm, acknowledge the reviewer's concerns, and provide clear, constructive solutions or next steps. Timeliness is also important, as prompt responses can improve public perception and customer trust. Collaborating with other departments, such as customer service or management, is often necessary to resolve issues accurately and efficiently. Regularly updating knowledge of company policies and product details ensures responses are both helpful and consistent.

What is the difference between Responding To Online Reviews vs Customer Service Representative?

AspectResponding To Online ReviewsCustomer Service Representative
Primary RoleEngaging with customers through online review platforms to address feedbackHandling customer inquiries and issues via phone, email, or in person
Work EnvironmentOnline, digital platformsCall centers, retail stores, offices
Required SkillsCommunication, online reputation management, empathyCommunication, problem-solving, patience
Common Industry UsageRetail, hospitality, service industriesAll customer-facing sectors

While both roles involve customer communication, Responding To Online Reviews focuses on managing online reputation through digital feedback, whereas Customer Service Representatives handle direct customer interactions across various channels. Both require strong communication skills but differ mainly in their work environment and interaction methods.

How to respond to online reviews?

Responding to online reviews is a key responsibility of a professional in customer engagement roles. It involves acknowledging feedback promptly, addressing concerns professionally, and maintaining a respectful tone to build trust and improve reputation. Using clear communication skills and understanding platform guidelines helps ensure effective responses.

What cities near Decatur, MI are hiring for Responding To Online Reviews jobs?

Cities near Decatur, MI with the most Responding To Online Reviews job openings:

Responding To Online Reviews jobs near you
Infographic showing various Responding To Online Reviews job openings in Decatur, MI as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $37,463 per year, or $18 per hour.

DLIT - Stu SDEIP-DLIT Com Programmer

Andrews University

Berrien Springs, MI • On-site

Full-time

Posted 27 days ago

Job description

DLIT - Stu SDEIP-DLIT Com Programmer
Job Classification
Student-Regular
Position summary
Graduate student assistants in the Center for Digital Learning and Instructional Technology assists with the support of the Global Campus adjunct faculty and managed online courses. This includes adjunct faculty support, record-keeping, and data analysis. In addition, this position provides support for online higher education at Andrews University. We seek an individual who will dedicate their skills and talents to daily operations, improving support, process, and procedures, and maintaining detailed records. There may be times that duties performed may be of sensitive and confidential nature, thus the utmost confidentiality will be expected and required.
Qualifications summary
  • Good communication skills
  • Detailed, thorough, careful worker
  • Quick learner, quick to ask questions
  • Observant, notices discrepancies
  • Dependable and hard working
  • Ability to handle information of a sensitive nature with confidentiality
  • Can work with a team
  • Customer service and phone skills
  • Graduate student required

Duties and responsibilities
  • Maintain Access database and files of online faculty and courses
  • Process faculty and course development contracts
  • Follow up on reported problems and issues
  • Provide phone support for grades and other procedure needs of adjunct faculty
  • Organize events and workshops
  • Maintain the School of Distance Education website
  • Prepare reports and analyze data
  • Manage communication with consortium partners, online reviewers, and adjunct faculty
  • Prepare mailings to adjunct faculty
  • Other duties as assigned

Supervisory responsibilities
None
Qualifications
  • Graduate student required
  • Detailed record keeper
  • Good technology skills
  • Ability to work independently to resolve problems and apply knowledge

Technical competencies
N/A
Interpersonal interactions
  • Excellent customer service ability in phone and email service
  • Excellent interpersonal and team skills, extremely collegial

Physical demands
Must be able to focus on a computer screen for length of time
Work environment
The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time. The Center of Digital Learning and Instructional Technology is a fast-paced, collaborative work environment. We have both on-site and remote workers integrated into a close-knit community. We are always learning from each other, sharing ideas, giving feedback, and celebrating successes.

Apply