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Resort Operations Manager Jobs in Michigan (NOW HIRING)

Boyne Resorts

Ski Patrol Manager

Boyne Falls, MI · On-site

The Patrol Manager is a pivotal leadership role - serving as the primary advocate for the patrol ... class resort operation. They must thrive in a fast-paced, dynamic environment, embody Servant ...

Boyne Resorts

Ski Patrol Manager

Boyne Falls, MI

The Patrol Manager must have deep respect for the National Ski Patrol (NSP) culture and the ... class resort operation. They must thrive in a fast-paced, dynamic environment, embody Servant ...

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Resort Operations Manager information

See Michigan salary details

$27K

$55.3K

$103.3K

How much do resort operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for resort operations manager in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are popular job titles related to Resort Operations Manager jobs in Michigan?

For Resort Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Michigan look for?

The top searched job categories for Resort Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Resort Operations Manager jobs?

Cities in Michigan with the most Resort Operations Manager job openings:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,308 per year, or $26.6 per hour.

Armed Operations Security Supervisor

Grey Dog Security LLC

Kalamazoo, MI • On-site

$41K - $46K/yr

Full-time

Posted 15 days ago

Job description

Job Type
Full-time
Description
About the Position & The "Grey Dog Way"
At Grey Dog Security, we are more than a security provider-we are an active, dedicated partner in the communities we serve. We believe in giving back, supporting our team, and maintaining a workplace culture built on integrity, mutual respect, and continuous professional growth. That is the Grey Dog Way-leading by example, upholding the highest standards of safety, and empowering our leaders to succeed.
We are seeking a high-caliber, motivated leader to join our operational team as an Operations Supervisor in South Michigan. This crucial leadership role bridges field execution with site oversight. You will be entrusted with managing officer schedules, ensuring operational compliance, enforcing site security standards, and maintaining a visible, authoritative, and reassuring presence.
To excel in the Grey Dog culture, you must bring proven leadership qualities, a calm and decisive demeanor in high-pressure situations, strong verbal de-escalation skills, and a commitment to top-tier customer service. Because this role oversees high-security posts and dynamic operational sites, verifiable armed guard experience and an active Michigan Concealed Pistol License (CPL) are required.
Schedule & Compensation
  • Salary Structure: $41,000/year during first three months (training period), automatically increasing to $46,000/year upon successful completion of the training period.
  • Schedule: Full-Time. Must have open shift availability across a 24/7 environment, including days, evenings, overnights, and weekends, to effectively support site rosters and address operational needs.

Key Responsibilities
  • Operational Leadership: Lead by example on-site, ensuring all officers embody company standards, follow post orders, and deliver exceptional service.
  • Roster & Schedule Ownership: Working with a master scheduler to proactively manage shift coverage and resolving call-ins to prevent unfilled posts.
  • Site Compliance & Quality Control: Conduct regular site checks, audit performance, and ensure all safety rules, facility procedures, and operational standards are strictly met.
  • Incident & Conflict Management: Respond calmly and decisively to site disturbances, alarms, or emergencies; utilize advanced verbal de-escalation techniques as the primary tool to resolve conflict.
  • Armed Operations Oversight: Maintain absolute readiness and oversight regarding armed post protocols, ensuring firearms and protective gear are handled with extreme professionalism, strict legal compliance, and strictly as a last resort.
  • Client & Team Communication: Serve as a reliable point of contact for officers, client management, and local law enforcement during active site incidents.
  • Documentation & Reporting: Ensure accurate, detailed incident reports and site shift summaries are completed and escalated appropriately to leadership.

Requirements
  • Armed Guard Experience: Minimum of 1-2 years of verifiable experience as an armed security officer, law enforcement officer, or military security specialist.
  • Licensing: Active and valid Michigan Concealed Pistol License (CPL) (or state equivalent permit for armed security duties) is strictly required.
  • Leadership Background: Prior supervisory, team lead, or management experience in security, military, or emergency services preferred.
  • Education & Age: High school diploma or GED required; must be at least 21 years of age (in accordance with state firearm/CPL regulations).
  • Background & Screening: Must successfully pass a comprehensive criminal background check (felonies and certain misdemeanors disqualify) and drug screen.
  • Flexibility & Mobility: Reliable personal transportation and open shift availability (days, nights, weekends) to support roster requirements.
  • De-escalation & Communication: Demonstrated mastery of verbal de-escalation, conflict resolution, and customer service.
  • Physical Capability: Ability to stand, walk foot patrols, and remain alert for extended periods in varying conditions.

Salary Description
$41,000-$46,000

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