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Resort Operations Manager Jobs in Michigan (NOW HIRING)

Jellystone Park Grayling

General Manager

Grayling, MI · On-site

$65 - $90/hr

Position Overview The General Manager is the on-site leader responsible for all facets of ... Minimum 2 years of leadership experience in hospitality, campground, or resort operations.

Jellystone Park Grayling

General Manager

Grayling, MI · On-site

$18 - $25/hr

Position Overview The General Manager is the on-site leader responsible for all facets of ... resort operations. · Proficient with Microsoft Office and PMS systems (Campspot experience ...

TJO 10 X 10 MANAGEMENT, L.P.

Housekeeper

Carsonville, MI · On-site

$13.45 - $16/hr

Ensures compliance with federal, state, and local agencies that regulate resort operations. * s are ... Possess excellent organization skills, as well as the ability to manage and complete multiple tasks ...

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Daily Revenue Clerk (FT)

Acme, MI · On-site

SUMMARY The Daily Revenue Clerk under the direction of the Resort Operations Controller is ... Must have ability to manage, maintain and hold private highly confidential information * Must be ...

Hotel Investment Services

$13 - $16.50/hr

Weddings, meetings, and resort events Front Desk Operations * Maintain accurate guest accounts and ... Follow all guest service recovery procedures established by management. Additional Responsibilities ...

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All JobsResort Operations JobsResort Operations Manager JobsResort Operations Manager Jobs in Michigan

Resort Operations Manager information

See Michigan salary details

$27K

$55.3K

$103.3K

How much do resort operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for resort operations manager in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What are popular job titles related to Resort Operations Manager jobs in Michigan?

For Resort Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Michigan look for?

The top searched job categories for Resort Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Resort Operations Manager jobs?

Cities in Michigan with the most Resort Operations Manager job openings:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 3% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,308 per year, or $26.6 per hour.

General Manager

Jellystone Park Grayling

Grayling, MI • On-site

$65 - $90/hr

Other

Posted 4 days ago

Job description

Position Overview

The General Manager is the on-site leader responsible for all facets of operations at Jellystone Park™ Grayling ensuring exceptional guest experiences, strong team culture, and consistent financial performance. This role champions Jellystone Park™ Graylings’ values—Customer Satisfaction – Growth – Teamwork – Integrity – Passion —in every interaction, decision, and initiative. The General Manager sets the tone for the property's culture and brings hospitality to life at every touchpoint.

Due to the nature of campground operations, this position is required to reside on-site or within a reasonable distance of the park from April 1 through October 31 to provide leadership during evenings, weekends, holidays, and emergency situations.

Key ResponsibilitiesTeam Leadership & Culture
  • Recruit, coach, and retain a high-performing, hospitality-driven team aligned with Jellystone Park™ Grayling values.
  • Build a culture of accountability, open communication, development, and recognition.
  • Lead weekly team meetings, performance check-ins, and seasonal training.
  • Model positivity, patience, and consistency in interactions with staff and guests.
Financial Oversight
  • Collaborate with Ownership to develop and manage annual budgets and forecasts.
  • Monitor performance metrics such as revenue, labor, expenses, and profit margins.
  • Submit weekly reports and manage petty cash, inventory controls, and vendor purchasing.
  • Identify new income opportunities and areas for cost savings.
Guest Experience
  • Lead a guest service strategy that prioritizes communication, empathy, and proactive solutions.
  • Respond to guest feedback and use it to enhance operations.
  • Ensure consistent, high-quality guest interactions across all departments.
  • Support recreation and activity programming that aligns with the brand and enhances family fun.
Operational Excellence
  • Oversee daily operations: front office, housekeeping, maintenance, retail, recreation, and F&B (if applicable).
  • Ensure departments meet brand standards in presentation, performance, and guest satisfaction.
  • Maintain compliance with all policies, safety standards, and legal regulations.
  • Manage schedules and labor to meet budget while delivering exceptional service.
Facilities & Safety Management
  • Oversee a preventative maintenance program and conduct routine inspections.
  • Ensure safety protocols, licensing, and documentation are up to date and enforced.
  • Respond to emergencies and support staff training on emergency procedures.
  • Coordinate repair vendors and capital improvements with appropriate approvals.
Marketing & Community Engagement
  • Collaborate with ownership to support promotional efforts and content requests.
  • Provide visuals, event descriptions, and real-time updates for social media and guest communication.
  • Represent the resort at community events or tourism partnerships as needed.
Preferred Qualifications
  • Bachelor’s degree in hospitality, business, or related field preferred. High school diploma or GED required.
  • Minimum 2 years of leadership experience in hospitality, campground, or resort operations.
  • Proficient with Microsoft Office and PMS systems (Campspot experience preferred).
  • Strong communication, organizational, and problem-solving skills.
  • Guest-focused, people-oriented, and enthusiastic about creating family-friendly environments.
  • Preferred Certifications: CPO (Certified Pool Operator), OSHA 10/30, ServSafe.
  • CPR/First Aid/AED certification (or willingness to obtain).
  • Valid driver’s license required.
  • Ability to work weekends, holidays, and peak seasons as needed.

Committed to diversity, equity, and inclusion.

Physical & Work Environment Requirements
  • Comfortable working outdoors in variable weather conditions.
  • Frequently required to walk, stand, kneel, or lift up to 25 pounds.
  • Occasional travel for corporate meetings, training, or industry events.
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