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Resolution Manager Jobs in Romeoville, IL (NOW HIRING)

Technical Solutions Manager

Chicago, IL ยท On-site

$140 - $190/hr

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

New

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

Desktop Field Support

Chicago, IL ยท On-site

$20.75 - $26.50/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...

Casualty Manager

Chicago, IL ยท On-site

$122/hr

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

Account Manager

Chicago, IL ยท On-site

$74K - $96K/yr

You manage client engagement, monitor service health, drive timely resolution of issues, and proactively identify opportunities to deepen the partnership and grow the client's use of the platform.

Showing results 41-60

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Romeoville, IL look for?

The top searched job categories for Resolution Manager jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Resolution Manager jobs?

Cities near Romeoville, IL with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Analyst, IP Dispute Resolution (Financial Expert Practice)

Ocean Tomo

Chicago, IL โ€ข Hybrid

$88K - $109K/yr

Full-time

PTO

Re-posted 9 days ago


Job description

Senior Analyst, IP Dispute Resolution (Financial Expert Practice)

Ocean Tomo offers an entrepreneurial environment where you will work at the intersection of financial theory and cutting-edge technology. We value creativity, curiosity and problem solving. We require flexibility, dedication and initiative. In return, we provide exceptional opportunities. We are often asked to apply advanced financial and economic principles to assist in the evaluation of emerging technologies or technology-rich corporations.

Ocean Tomo's Financial Expert professionals have industry leading experience across all types of disputes. We are skilled in the determination of intellectual property damages including calculations of lost profits, price erosion, unjust enrichment, and reasonable royalty. As a Senior Analyst in the Financial Expert practice area, the engagements on which you will work cross numerous product lines and industries such that no case is the same twice. A Senior Analyst will typically be responsible for financial analysis, modeling, research and report writing. In the past, Senior Analysts have attended client meetings and teleconferences, attended depositions, attended trials and participated in other firm activities such as recruiting and practice development.

Responsibilities:

  • Creating complex financial models on client businesses and products
  • Performing in-depth market and competitive research in a variety of industries
  • Writing reports, presentations and other materials
  • Preparing PowerPoint presentation materials
  • Attending client meetings and teleconferences
  • Reviewing and synthesizing financial, marketing and other documents
  • Critiquing opposing parties claims

Qualifications:

  • Bachelor's degree in finance, accounting or economics
  • 2+ years experience in litigation consulting or intellectual property valuation (preferred but not required)
  • Academic success - high cumulative GPA
  • Excellent written and oral communication skills
  • Great attitude and client presence
  • CPA or CFA candidates a plus
  • Proficient with Microsoft Excel, Word and PowerPoint
  • Superior attention to detail
  • High degree of professionalism, integrity, flexibility
  • Solid analytical skills and the ability to work well in a team environment

Established in 2003, Ocean Tomo, LLC provides Financial Expert, Management Consulting, and Advisory services related to intellectual property (IP) and other intangible assets; corporate accounting investigations; regulatory and reporting obligations; solvency and restructuring; and contractual or competition disputes.

Intangible assets comprise 90 percent of business value but are also subject to significant impairment due to enterprise and regulatory compliance risk. Ocean Tomo assists clients - corporations, law firms, governments, and institutional investors - in realizing Intellectual Capital Equity value broadly defined.

As a team, we are:

Innovative: Offering state of the art and proprietary services within each business we operate.

Client Focused: Responding and providing a level of service exceeding expectations.

Quality Obsessed: Managing all work products to a zero-error tolerance.

Profit Centric: Seeking to maximize profits to our employees and investors over strategies focused on growth.

Team Oriented: Working together to serve clients and build a unified firm regardless of office locale or primary practice responsibility.

Inclusive: Ocean Tomo welcomes everyone, recognizing diversity as an asset for ourselves and our clients.

Why Work for Us?

We are an organization built upon the concept of the "team." Our culture and our work set us apart. Our people make all the difference. In addition to excellent employee benefits, some of our innovative benefits include:

  • Hybrid work environment
  • Incentive equity program
  • Annual bonus plan
  • Full reimbursement for industry exams and review courses (CPA, CFA, etc.)
  • Partial tuition reimbursement
  • Unlimited paid time off and paid holidays

Applicants MUST submit resumes at https://oceantomo.isolvedhire.com. Local candidates preferred. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Ocean Tomo, LLC and Veris Consulting, LLC are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.