Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Customer Service Team Lead
Chicago, IL · On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Quick apply
Customer Service Team Lead
Chicago, IL · On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Customer Service Team Lead
Chicago, IL · On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Customer Service Team Lead
Chicago, IL · On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Customer Service Team Lead
Chicago, IL · On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Customer Service Team Lead
Chicago, IL · On-site
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates ... Managing all work products to a zero-error tolerance. Profit Centric : Seeking to maximize profits ...
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...
General Manager (La Grange, IL)
La Grange, IL · On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
Quick apply
General Manager (La Grange, IL)
La Grange, IL · On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
General Manager (La Grange, IL)
La Grange, IL · On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
General Manager (La Grange, IL)
La Grange, IL · On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
General Manager (La Grange, IL)
La Grange, IL · On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
General Manager (La Grange, IL)
La Grange, IL · On-site
$50K - $65K/yr
Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...
Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...
Quick apply
Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...
Proactive in follow-up and problem resolution * Technically curious and process-minded * Excellent ... Support change management efforts related to new integration processes or tools. If there ...
Proactive in follow-up and problem resolution * Technically curious and process-minded * Excellent ... Support change management efforts related to new integration processes or tools. If there ...
Desktop Field Support
Chicago, IL · On-site
$20.75 - $26.50/hr
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...
Desktop Field Support
Chicago, IL · On-site
$20.75 - $26.50/hr
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...
Technical Solutions Manager
Chicago, IL · On-site
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
Technical Solutions Manager
Chicago, IL · On-site
The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...
Casualty Manager
Chicago, IL · On-site
$122/hr
Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...
Casualty Manager
Chicago, IL · On-site
$122/hr
Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...
Senior Analyst, IP Dispute Resolution (Financial Expert Practice)
Chicago, IL · Hybrid
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
Senior Analyst, IP Dispute Resolution (Financial Expert Practice)
Chicago, IL · Hybrid
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
Senior Analyst, IP Dispute Resolution (Financial Expert Practice)
Chicago, IL · On-site
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
Senior Analyst, IP Dispute Resolution (Financial Expert Practice)
Chicago, IL · On-site
$88K - $109K/yr
Senior Analyst, IP Dispute Resolution (Financial Expert Practice) Ocean Tomo offers an ... Managing all work products to a zero-error tolerance. Profit Centric: Seeking to maximize profits ...
P4 (Low): 4-hour response, 24-hour resolution * Monitor SLA compliance in real time; escalate ... Manage team scheduling to ensure full coverage of production support windows including on-call ...
P4 (Low): 4-hour response, 24-hour resolution * Monitor SLA compliance in real time; escalate ... Manage team scheduling to ensure full coverage of production support windows including on-call ...
P1 (Critical): 15-minute response, 2-hour resolution * P2 (High): 30-minute response, 4-hour ... Manage team scheduling to ensure full coverage of production support windows including on-call ...
P1 (Critical): 15-minute response, 2-hour resolution * P2 (High): 30-minute response, 4-hour ... Manage team scheduling to ensure full coverage of production support windows including on-call ...
Project Manager
Chicago, IL · On-site
Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...
Project Manager
Chicago, IL · On-site
Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...
Project Manager
Chicago, IL · On-site
Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...
Quick apply
Project Manager
Chicago, IL · On-site
Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...
Resolution Manager information
How does a resolution manager typically collaborate with other departments to resolve complex issues?
What are the key skills and qualifications needed to thrive as a resolution manager?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Full-time
PTO
Re-posted 17 days ago
Job description
Analyst, IP Dispute Resolution (Financial Expert Practice) - Entry Level & Experienced Candidates
Ocean Tomo offers an entrepreneurial environment where you will work at the intersection of financial theory and cutting-edge technology. We value creativity, curiosity and problem solving. We require flexibility, dedication and initiative. In return, we provide exceptional opportunities. We are often asked to apply advanced financial and economic principles to assist in the evaluation of emerging technologies or technology-rich corporations.
Ocean Tomo's Financial Expert professionals have industry leading experience across all types of disputes. We are skilled in the determination of intellectual property damages including calculations of lost profits, price erosion, unjust enrichment, and reasonable royalty. As an Analyst in the Financial Expert practice area, the engagements on which you will work cross numerous product lines and industries such that no case is the same twice. An Analyst is typically responsible for financial analysis, modeling, research and report writing. Analysts attend client meetings and teleconferences, depositions, trials and participate in other firm activities such as recruiting and practice development.
Responsibilities:
- Creating complex financial models on client businesses and products
- Performing in-depth market and competitive research in a variety of industries
- Writing reports, presentations and other materials
- Preparing PowerPoint presentation materials
- Attending client meetings and teleconferences
- Reviewing and synthesizing financial, marketing and other documents
- Critiquing opposing parties' claims
Qualifications:
- Bachelor's degree in finance, accounting or economics
- Up to 2+ years experience in litigation consulting or intellectual property valuation (*rising graduates seeking full-time employment without experience should also apply)
- Academic success - high cumulative GPA
- Excellent written and oral communication skills
- Great attitude and client presence
- CPA or CFA candidates a plus
- Proficient with Microsoft Excel, Word and PowerPoint
- Superior attention to detail
- High degree of professionalism, integrity, flexibility
- Solid analytical skills and the ability to work well in a team environment
Established in 2003, Ocean Tomo, LLC provides Financial Expert, Management Consulting, and Advisory services related to intellectual property (IP) and other intangible assets; corporate accounting investigations; regulatory and reporting obligations; solvency and restructuring; and contractual or competition disputes.
Intangible assets comprise 90 percent of business value but are also subject to significant impairment due to enterprise and regulatory compliance risk. Ocean Tomo assists clients - corporations, law firms, governments, and institutional investors - in realizing Intellectual Capital Equity value broadly defined.
As a team, we are:
Innovative: Offering state of the art and proprietary services within each business we operate.
Client Focused: Responding and providing a level of service exceeding expectations.
Quality Obsessed: Managing all work products to a zero-error tolerance.
Profit Centric: Seeking to maximize profits to our employees and investors over strategies focused on growth.
Team Oriented: Working together to serve clients and build a unified firm regardless of office locale or primary practice responsibility.
Inclusive: Ocean Tomo welcomes everyone, recognizing diversity as an asset for ourselves and our clients.
Why Work for Us?
We are an organization built upon the concept of the "team." Our culture and our work set us apart. Our people make all the difference. In addition to excellent employee benefits, some of our innovative benefits include:
- Hybrid work environment
- Incentive equity program
- Annual bonus plan
- Full reimbursement for industry exams and review courses (CPA, CFA, etc.)
- Partial tuition reimbursement
- Unlimited paid time off and paid holidays
Applicants MUST submit resumes at https://oceantomo.isolvedhire.com.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Ocean Tomo, LLC and Veris Consulting, LLC are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
About Ocean Tomo
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Chicago, IL, US
Year founded
2003