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Resolution Manager Jobs in Denton, TX (NOW HIRING)

Lonestar Electric Supply

Credit Manager

Dallas, TX · On-site

Contact accounts that are delinquent and obtain payment and resolution. * Manage all accounts by investigating, granting, and overseeing balances and credit lines. * Sets up job accounts for new and ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ...

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Resolution Manager information

See Denton, TX salary details

$22.4K

$61.7K

$118K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Denton, TX is $61,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,506.00 and $75,013.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Denton, TX? For Resolution Manager jobs in Denton, TX, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Denton, TX look for? The top searched job categories for Resolution Manager jobs in Denton, TX are:
What cities near Denton, TX are hiring for Resolution Manager jobs? Cities near Denton, TX with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Denton, TX as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,748 per year, or $29.7 per hour.

Credit Manager

Lonestar Electric Supply

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Lonestar Electric Supply rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

128th of 415 rated retail wholesalers

Job description

Description

VETERANS ARE ENCOURAGED TO APPLY

Lonestar Electric Supply and its subsidiaries are looking for a Credit Manager who will be responsible for identifying, measuring, and monitoring all credit risks associated with the company's business operations. This includes performing and reviewing complex and detailed financial evaluations of companies to assess their creditworthiness, negotiating credit terms, and approving new purchasing activities. The Credit Manager is also responsible for determining appropriate credit or financial risk exposure and escalating any credit issues to upper management when necessary.


Responsibilities

  • Ensuring compliance with relevant regulations and internal policies related to credit risk management. 
  • Developing and implementing strategies to mitigate potential credit risks.
  • Review new credit applications for completeness.
  • Review credit reports and references in setting up new credit accounts.
  • Identify and track accounts that are delinquent.
  • Contact accounts that are delinquent and obtain payment and resolution.
  • Manage all accounts by investigating, granting, and overseeing balances and credit lines.
  • Sets up job accounts for new and existing projects.
  • Send out invoices and statements on an as needed basis.
  • Contact clients to negotiate new payment terms or settlements.
  • Work with internal staff and external customers to build relationships with clients.
  • Responsible for sending lien notices and filing liens on projects.
  • Refers accounts to outside agency for further collection efforts as needed; assists with activities and legal actions pertaining to those accounts.
  • Assist in generating consolidated invoices as needed for select client accounts.
  • Generate reports as requested from management.
  • Perform other related duties as assigned.

Requirements

  • Excellent verbal and written communication skills.
  • Thorough understanding of state and federal laws pertaining to collection activities and mechanics lien laws.
  • Excellent organizational skills and attention to detail.
  • Ability to keep information confidential.
  • Ability to exercise integrity and discretion.
  • Ability to remain professional in confrontational conversations.
  • Proficient in Microsoft Office Suite or related software programs.
  • At least two years of prior credit and collections experience required.

Physical Requirements:

  • Lifting up to 25 lbs. may be required infrequently. 
  • Must be able to remain in a stationary position 50% of the time.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Benefits

  • Medical, dental, life and vision insurance
  • 401(k) Retirement Plan and Match
  • Paid Time Off 
  • Specified Holiday Pay

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management. 

What Lonestar Electric Supply employees say

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