Create application support documentation for critical processes and coordinate issue resolution. * Manage multiple projects, track progress, and provide status reporting. * Ensure compliance with ...
Create application support documentation for critical processes and coordinate issue resolution. * Manage multiple projects, track progress, and provide status reporting. * Ensure compliance with ...
Denials & Appeals Specialist
Worcester, MA · On-site
Appeals & Resolution Management * Prepare and submit formal, clinical, or administrative appeal letters with necessary supporting documentation (medical records, doctor's notes, proof of timely ...
New
Denials & Appeals Specialist
Worcester, MA · On-site
Appeals & Resolution Management * Prepare and submit formal, clinical, or administrative appeal letters with necessary supporting documentation (medical records, doctor's notes, proof of timely ...
New
Facilities Manager
Burlington, MA · On-site
$90K - $120K/yr
Coordinate emergency HVAC repairs and ensure timely resolution of climate control issues * Manage regular maintenance and inspections of other mechanical systems including generators, plumbing (e.g ...
Quick apply
Facilities Manager
Burlington, MA · On-site
$90K - $120K/yr
Coordinate emergency HVAC repairs and ensure timely resolution of climate control issues * Manage regular maintenance and inspections of other mechanical systems including generators, plumbing (e.g ...
Facilities Manager
Burlington, MA · On-site
$90K - $120K/yr
Coordinate emergency HVAC repairs and ensure timely resolution of climate control issues * Manage regular maintenance and inspections of other mechanical systems including generators, plumbing (e.g ...
Facilities Manager
Burlington, MA · On-site
$90K - $120K/yr
Coordinate emergency HVAC repairs and ensure timely resolution of climate control issues * Manage regular maintenance and inspections of other mechanical systems including generators, plumbing (e.g ...
Facilities Manager
$90K - $120K/yr
Coordinate emergency HVAC repairs and ensure timely resolution of climate control issues * Manage regular maintenance and inspections of other mechanical systems including generators, plumbing (e.g ...
Facilities Manager
$90K - $120K/yr
Coordinate emergency HVAC repairs and ensure timely resolution of climate control issues * Manage regular maintenance and inspections of other mechanical systems including generators, plumbing (e.g ...
Case Manager III
Waltham, MA · Hybrid
$21.50 - $27.75/hr
As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...
Case Manager III
Waltham, MA · Hybrid
$21.50 - $27.75/hr
As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...
HR Generalist
Boston, MA · On-site
$75K - $125K/yr
Employee conflict resolution management. * Company policy and rule compliance management. Qualifications: * 2-5 years of experience in an HR generalist or similar role * Bachelor's degree in Human ...
Quick apply
HR Generalist
Boston, MA · On-site
$75K - $125K/yr
Employee conflict resolution management. * Company policy and rule compliance management. Qualifications: * 2-5 years of experience in an HR generalist or similar role * Bachelor's degree in Human ...
Appeals & Resolution Management * Prepare and submit formal, clinical, or administrative appeal letters with necessary supporting documentation (medical records, doctor's notes, proof of timely ...
New
Appeals & Resolution Management * Prepare and submit formal, clinical, or administrative appeal letters with necessary supporting documentation (medical records, doctor's notes, proof of timely ...
New
Project Manager
Framingham, MA · On-site
Manage project risk through the review and resolution of issues related to the project design and ensure adherence to Perini policies, procedures, and standards. Administer all aspects of the ...
New
Project Manager
Framingham, MA · On-site
Manage project risk through the review and resolution of issues related to the project design and ensure adherence to Perini policies, procedures, and standards. Administer all aspects of the ...
New
Project Manager
Framingham, MA · On-site
Manage project risk through the review and resolution of issues related to the project design and ensure adherence to Perini policies, procedures, and standards. Administer all aspects of the ...
New
Project Manager
Framingham, MA · On-site
Manage project risk through the review and resolution of issues related to the project design and ensure adherence to Perini policies, procedures, and standards. Administer all aspects of the ...
New
Clinical Risk Manager
Boston, MA · On-site
Risk Triage & Resolution: Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.
Quick apply
Clinical Risk Manager
Boston, MA · On-site
Risk Triage & Resolution: Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.
Senior Manager, Product & Data Support
Framingham, MA · On-site
$149K - $187K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Consolidate all intake channels into a single centralized portal using Jira Service Management
Senior Manager, Product & Data Support
Framingham, MA · On-site
$149K - $187K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Consolidate all intake channels into a single centralized portal using Jira Service Management
Senior Manager, Product & Data Support
Boston, MA · On-site
$137K - $181K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Strong program management and cross‑functional coordination skills * Comfort operating in ...
Quick apply
Senior Manager, Product & Data Support
Boston, MA · On-site
$137K - $181K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Strong program management and cross‑functional coordination skills * Comfort operating in ...
Case Manager III
Waltham, MA · On-site
$21.50 - $27.75/hr
As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...
Case Manager III
Waltham, MA · On-site
$21.50 - $27.75/hr
As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...
Project Manager-NE
$115K - $145K/hr
When necessary, actively manage all project related claims with subcontractors, vendors and/or Owners to ensure a timely, cost effective and professional resolution of the matter * Ensure adherence ...
Project Manager-NE
$115K - $145K/hr
When necessary, actively manage all project related claims with subcontractors, vendors and/or Owners to ensure a timely, cost effective and professional resolution of the matter * Ensure adherence ...
Practice Manager
Hyde Park, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Practice Manager
Hyde Park, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Case Manager
Boston, MA · On-site
$68K - $89K/yr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Case Manager
Boston, MA · On-site
$68K - $89K/yr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
... resolution. Facilitate communication across stakeholders to ensure alignment and transparency Build and sustain collaborative relationships across partner organizations Governance & Leadership ...
... resolution. Facilitate communication across stakeholders to ensure alignment and transparency Build and sustain collaborative relationships across partner organizations Governance & Leadership ...
Workers Compensation Claims Adjuster - Southeast
Worcester, MA · On-site
$58K - $75K/yr
Manage a caseload of moderately complex casualty claims from intake through resolution. * Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
Workers Compensation Claims Adjuster - Southeast
Worcester, MA · On-site
$58K - $75K/yr
Manage a caseload of moderately complex casualty claims from intake through resolution. * Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
Practice Manager
Methuen, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Practice Manager
Methuen, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Resolution Manager information
See Massachusetts salary details
$26.3K - $36.5K
12% of jobs
$44.6K is the 25th percentile. Wages below this are outliers.
$36.5K - $46.7K
17% of jobs
$46.7K - $56.9K
7% of jobs
The median wage is $66.7K / yr.
$56.9K - $67K
15% of jobs
$67K - $77.2K
15% of jobs
$84K is the 75th percentile. Wages above this are outliers.
$77.2K - $87.4K
15% of jobs
$87.4K - $97.6K
9% of jobs
$97.6K - $107.8K
3% of jobs
$107.8K - $118K
3% of jobs
$118K - $128.2K
2% of jobs
$128.2K - $138.4K
2% of jobs
$26.3K
$72.4K
$138.4K
How much do resolution manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for resolution manager in Massachusetts is $72,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,983.00 and $87,967.00 per year, depending on experience, location, and employer.
How does a resolution manager typically collaborate with other departments to resolve complex issues?
Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.
What are the key skills and qualifications needed to thrive as a resolution manager?
To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
What are the most commonly searched types of Resolution jobs in Massachusetts? The most popular types of Resolution jobs in Massachusetts are:
What are popular job titles related to Resolution Manager jobs in Massachusetts? For Resolution Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Massachusetts look for? The top searched job categories for Resolution Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Resolution Manager jobs? Cities in Massachusetts with the most Resolution Manager job openings:
Full-time
Re-posted 23 days ago
Job description
Responsibilities:
Required Qualifications
Desired Skills:
- We are seeking an experienced Data Integration Developer to design, develop, and support custom database and ETL applications for Global Sales & Marketing within the Global Distribution team. This role involves working independently and collaboratively with end users to interpret requirements, develop functional specifications, and deliver high-quality solutions. The ideal candidate is highly motivated, detail-oriented, and capable of managing multiple projects while meeting deadlines.
- Key Responsibilities
- Design, develop, and maintain custom database and ETL applications using industry-standard tools.
- Participate in system enhancements, application support, and code reviews to ensure compliance with coding standards.
- Collaborate with non-technical end users to interpret and document requirements and create functional specifications.
- Perform system and unit testing, develop project-level test plans, and ensure quality assurance.
- Create application support documentation for critical processes and coordinate issue resolution.
- Manage multiple projects, track progress, and provide status reporting.
- Ensure compliance with Sarbanes-Oxley and other regulatory requirements.
- Provide off-hour support as needed for project deliverables.
Required Qualifications
- Bachelor s degree in Computer Science, Software Development, Engineering, or related field (or equivalent experience).
- 9+ years of experience in database development on major RDBMS platforms (Snowflake, SQL Server, Oracle, Sybase ASE, DB2).
- 6+ years of experience with ETL tools (Ab Initio or Informatica).
- 5+ years of experience with cloud platforms (Snowflake, AWS, Azure).
- Strong knowledge of data warehousing concepts and ETL best practices.
- Proficiency in data objects such as JSON and XML.
- Experience writing Unix shell scripts and Windows batch scripts.
- Strong understanding of software development lifecycle (SDLC) and implementation processes.
- Excellent analytical, quantitative, and communication skills (both verbal and written).
- Ability to develop support materials for applications to promote knowledge sharing.
Desired Skills:
- Familiarity with Agile methodologies.
- Experience in data stewardship principles, enforcing standards and policies.
- Database development
- ETL tools
- Cloud Platforms
- Data warehousing
About Lorven technologies
Sourced by ZipRecruiter
Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
2001