Create application support documentation for critical processes and coordinate issue resolution. * Manage multiple projects, track progress, and provide status reporting. * Ensure compliance with ...
Quick apply
Create application support documentation for critical processes and coordinate issue resolution. * Manage multiple projects, track progress, and provide status reporting. * Ensure compliance with ...
Quick apply
Create application support documentation for critical processes and coordinate issue resolution. * Manage multiple projects, track progress, and provide status reporting. * Ensure compliance with ...
Cambridge, MA · On-site
$122K - $163K/yr
Liaison with key ICF stakeholders to support resolution of complex ICF Issues. * As Subject Matter Expert, manage and provide resolution when IRBs/ECs have requests to modify a Biogen study ICF.
Cambridge, MA · On-site
$122K - $163K/yr
Liaison with key ICF stakeholders to support resolution of complex ICF Issues. * As Subject Matter Expert, manage and provide resolution when IRBs/ECs have requests to modify a Biogen study ICF.
Cambridge, MA · On-site
$122K - $163K/yr
Liaison with key ICF stakeholders to support resolution of complex ICF Issues. * As Subject Matter Expert, manage and provide resolution when IRBs/ECs have requests to modify a Biogen study ICF.
Cambridge, MA · On-site
$122K - $163K/yr
Liaison with key ICF stakeholders to support resolution of complex ICF Issues. * As Subject Matter Expert, manage and provide resolution when IRBs/ECs have requests to modify a Biogen study ICF.
Wilmington, MA · Hybrid
$26 - $28/hr
Proactively detect claim discrepancies, errors, or delays and collaborate with internal teams and providers to drive swift resolution. * Manage transitions for claims outside of CareGuard coverage ...
Wilmington, MA · Hybrid
$26 - $28/hr
Proactively detect claim discrepancies, errors, or delays and collaborate with internal teams and providers to drive swift resolution. * Manage transitions for claims outside of CareGuard coverage ...
Wilmington, MA · On-site
$26 - $28/hr
Proactively detect claim discrepancies, errors, or delays and collaborate with internal teams and providers to drive swift resolution. * Manage transitions for claims outside of CareGuard coverage ...
Wilmington, MA · On-site
$26 - $28/hr
Proactively detect claim discrepancies, errors, or delays and collaborate with internal teams and providers to drive swift resolution. * Manage transitions for claims outside of CareGuard coverage ...
Framingham, MA · On-site
$149K - $224K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Consolidate all intake channels into a single centralized portal using Jira Service Management
Framingham, MA · On-site
$149K - $224K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Consolidate all intake channels into a single centralized portal using Jira Service Management
Norwood, MA · On-site
$114K - $157K/yr
With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and ...
Norwood, MA · On-site
$114K - $157K/yr
With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and ...
Norwood, MA · On-site
$114K - $157K/yr
With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and ...
Norwood, MA · On-site
$114K - $157K/yr
With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and ...
$137K - $181K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Strong program management and cross‑functional coordination skills * Comfort operating in ...
Quick apply
$137K - $181K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Strong program management and cross‑functional coordination skills * Comfort operating in ...
$114K - $157K/yr
With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and ...
$114K - $157K/yr
With a focus on conflict resolution, policy enforcement, and compliance with employment laws and regulations, the Employee Relations Manager serves as a trusted advisor and resource for employees and ...
Waltham, MA · On-site
$21.50 - $27.75/hr
As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...
Waltham, MA · On-site
$21.50 - $27.75/hr
As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...
$115K - $145K/yr
When necessary, actively manage all project related claims with subcontractors, vendors and/or Owners to ensure a timely, cost effective and professional resolution of the matter * Ensure adherence ...
$115K - $145K/yr
When necessary, actively manage all project related claims with subcontractors, vendors and/or Owners to ensure a timely, cost effective and professional resolution of the matter * Ensure adherence ...
Hyde Park, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Hyde Park, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Boston, MA · On-site
$21.75 - $28/hr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Boston, MA · On-site
$21.75 - $28/hr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Boston, MA · On-site
$68K - $89K/yr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Boston, MA · On-site
$68K - $89K/yr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Boston, MA · On-site
$68K - $89K/yr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Boston, MA · On-site
$68K - $89K/yr
The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...
Taunton, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Taunton, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Marlborough, MA · On-site
Ensure timely escalation and resolution of critical quality or compliance concerns to senior management.
Marlborough, MA · On-site
Ensure timely escalation and resolution of critical quality or compliance concerns to senior management.
Framingham, MA · On-site
$130K - $171K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Consolidate all intake channels into a single centralized portal using Jira Service Management
Framingham, MA · On-site
$130K - $171K/yr
Improve resolution times, reduce escalations, and eliminate repeat issues * Maintain accurate ... Consolidate all intake channels into a single centralized portal using Jira Service Management
Methuen, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
Methuen, MA · On-site
$58K - $65K/yr
Engage in conflict resolution and conduct disciplinary action when necessary; * Ensure compliance ... Management Experience Dental Office experience (preferred) Benefits: PTO and Sick time (full time ...
$26.3K - $36.5K
12% of jobs
$44.6K is the 25th percentile. Wages below this are outliers.
$36.5K - $46.7K
17% of jobs
$46.7K - $56.9K
7% of jobs
The median wage is $66.7K / yr.
$56.9K - $67K
15% of jobs
$67K - $77.2K
15% of jobs
$84K is the 75th percentile. Wages above this are outliers.
$77.2K - $87.4K
15% of jobs
$87.4K - $97.6K
9% of jobs
$97.6K - $107.8K
3% of jobs
$107.8K - $118K
3% of jobs
$118K - $128.2K
2% of jobs
$128.2K - $138.4K
2% of jobs
$26.3K
$72.4K
$138.4K
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Contractor
Posted 13 days ago
Position Details:
Job Title: Lead Data Integration Developer
Work Location: Boston, MA
Duration: Long Term
Job Description
Required Qualifications
Desired Skills: