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Resolution Manager Jobs in Massachusetts (NOW HIRING)

Veracross

Technical Program Manager, FinTech

Wakefield, MA · Remote

$110K - $140K/yr

Identify risks, dependencies, and blockers, driving mitigation strategies and resolution * Manage stakeholder expectations through effective, proactive communication and transparent reporting * Track ...

THE KRAFT GROUP

HR Operations Specialist

Foxboro, MA · On-site

$28.15 - $32.70/hr

Audit payroll data, wage payments, deductions, adjustments, and related records to identify discrepancies and ensure timely resolution. * Manage and audit wage and hour compliance activities ...

KRAFT GROUP LLC

HR Operations Specialist

Foxboro, MA · On-site

$28.15 - $32.70/hr

Audit payroll data, wage payments, deductions, adjustments, and related records to identify discrepancies and ensure timely resolution. * Manage and audit wage and hour compliance activities ...

US Foods, Inc.

Territory Sales Manager

Hyannis, MA · On-site

$55K - $95K/yr

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

AIG

Casualty Manager

Boston, MA

$122/hr

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

Case FMS, LLC

Operations Manager

Attleboro Falls, MA · On-site

Manage customer escalations through resolution. Vendor Managment * Manage a network of contracted ... landscape and snow removal vendors. * Hold vendors accountable to service quality and contractual ...

Total Success

Account Manager

Boston, MA · On-site

$80K - $100K/yr

The Account Manager will work closely with internal teams, legal resources, insureds, defense ... Participate in claim resolution activities, including mediations as needed and within assigned ...

USM

SHAREPOINT ADMIN

Waltham, MA

Excellent communications skills with an emphasis on follow-through, tracking and indispensable service Multi-task and coordinate problem resolution management Takes initiative and plans effectively ...

Boston Medical Center

Office Manager

Boston, MA · On-site

$56K - $78K/yr

Manages and coordinates the administrative functions of the assigned department and area. Reports ... resolution of maintenance, safety, access, and operational issues across the building. The position ...

ICP Group

Credit & Collections Manager

Andover, MA · On-site

The ideal candidate will have a strong background in business-to-business collections, customer account management, credit analysis, and dispute resolution. This individual will take ownership of ...

ICP Group

Credit & Collections Manager

Andover, MA · On-site

The ideal candidate will have a strong background in business-to-business collections, customer account management, credit analysis, and dispute resolution. This individual will take ownership of ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Massachusetts

Resolution Manager information

See Massachusetts salary details

$26.3K

$72.4K

$138.4K

How much do resolution manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for resolution manager in Massachusetts is $72,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,983.00 and $87,967.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Massachusetts? The most popular types of Resolution jobs in Massachusetts are:
What are popular job titles related to Resolution Manager jobs in Massachusetts? For Resolution Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Massachusetts look for? The top searched job categories for Resolution Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Resolution Manager jobs? Cities in Massachusetts with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Massachusetts as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $72,411 per year, or $34.8 per hour.

6442 - Senior CQV Engineer / Senior Validation Engineer

Verista, Inc.

Devens, MA • On-site

Full-time

Re-posted 9 hours ago

Job description

Job Overview: We are seeking a Senior CQV Engineer to lead C&Q documentation, vendor leveraging, walkdowns, commissioning readiness, and qualification execution for viral vector drug substance process equipment and related single-use process systems. This role needs a field-capable biologics process equipment validation lead who can own systems through turnover, SAT, commissioning, IOQ, evidence review, discrepancy resolution, and final reports.

Senior Validation Engineer Responsibilities:

  • Own process equipment document set and execution readiness
  • Lead system walkdowns
  • Author/review QP/IOC/CSR/IOQ/QSR/TM
  • Coordinate vendor protocols
  • Manage discrepancies and punch/deviation handoff
  • Own assigned process equipment document sets from planning through execution and QSR: QP/DQ/QRA/DI/ERES/configuration/traceability as applicable, commissioning documents, IOQ/PQ, blue tag, and closeout
  • Coordinate with equipment suppliers for startup, vendor documentation, SAT execution, turnover documentation, and technical issue resolution
  • Manage turnover package review, receipt verification, construction/commissioning evidence, punch items, test exceptions, and deviation handoff
  • Feed accurate system status, blockers, and recovery needs into PM/document control trackers

Job Requirements:

  • Bachelor's Degree or equivalent required
  • 10+ years process equipment CQV in biologics, cell therapy, gene therapy, viral vector, vaccine, or sterile manufacturing environments
  • Hands-on familiarity with single-use bioreactors, wave bioreactors, mixers, ATF, depth filtration, chromatography, UF/DF/TFF, transfer panels, TCUs, process pumps/skids, and filter integrity testing
  • Experience reviewing vendor FAT/SAT packages and turning them into leveraged qualification evidence with clear punch-item and deviation handling
  • Can author/review protocols and execute in the field, including walkdowns, receipt verification, commissioning checks, IOQ testing, discrepancy documentation, and final report closeout
  • Experience with Bioreactors, Chromatography systems, TFF systems, Centrifuges, Mixing systems, Single-use technologies
  • ValGenesis execution/routing experience is preferred; candidate must be comfortable with electronic protocol evidence expectations.
  • Must work closely with engineering, vendors, construction turnover, operations/MS&T, quality, automation/IT as needed, and the senior validation SME

This role requires the ability to be on-site, full-time in Devens, MA.

Apply