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Resolution Manager Jobs in Massachusetts (NOW HIRING)

US Foods, Inc.

Territory Sales Manager

Boston, MA

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

1199SEIU Funds

Office Coordinator

Dorchester, MA

$18.75 - $25/hr

Create, submit and monitor cohorts in the Master Fund Schedule Track and troubleshoot tuition assistance issues to ensure timely resolution. Manage office supplies and coordinate meeting room setup ...

Panera Bread

Manager, Liability Program

Newton, MA · On-site

Manager, Liability Program Job Purpose The Liability Program Manager serves as a subject matter ... Participate in TPA stewardship meetings Claims Handling and Resolution * Approve appropriate loss ...

1199SEIU Funds

Office Coordinator

Dorchester, MA · On-site

$18.75 - $25/hr

Create, submit and monitor cohorts in the Master Fund Schedule Track and troubleshoot tuition assistance issues to ensure timely resolution. Manage office supplies and coordinate meeting room setup ...

USM

SHAREPOINT ADMIN

Waltham, MA

Excellent communications skills with an emphasis on follow-through, tracking and indispensable service Multi-task and coordinate problem resolution management Takes initiative and plans effectively ...

Xometry

Case Manager III

Waltham, MA · Hybrid

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...

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Showing results 1-20

All JobsResolution Manager JobsResolution Manager Jobs in Massachusetts

Resolution Manager information

See Massachusetts salary details

$26.3K

$72.4K

$138.4K

How much do resolution manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for resolution manager in Massachusetts is $72,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,983.00 and $87,967.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Massachusetts? The most popular types of Resolution jobs in Massachusetts are:
What are popular job titles related to Resolution Manager jobs in Massachusetts? For Resolution Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Massachusetts look for? The top searched job categories for Resolution Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Resolution Manager jobs? Cities in Massachusetts with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Massachusetts as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,411 per year, or $34.8 per hour.
Account Manager (JD Preferred)

Account Manager (JD Preferred)

RESOLUTE MANAGEMENT

Boston, MA • On-site

$110K - $130K/yr

Full-time

Posted 11 hours ago

Job description

Resolute Management Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.


POSITION SUMMARY:

The Direct Claims Account Manager directly handles the monitoring, reviewing and coordinating activities involving environmental, asbestos, and latent type claims, including resolution of coverage issues and establishment of adequate reserves.

DUTIES:

  • Analyzes, investigates, and evaluates new loss notices and claim tenders.
  • Works with policy search teams to find copies of alleged coverage where appropriate.
  • Expeditiously analyzes and positions claim under applicable primary, umbrella and excess coverage.
  • Coordinates the retention of defense counsel with internal/external stakeholders.
  • Coordinates and establishes defense strategy with insured, defense counsel and/or other participating insurance carriers.
  • Pro-actively manages the case resolution process. Actively participates in mediations as needed, within limit of settlement authority.
  • Works with the reinsurance department to provide notice of new accounts, updates on existing accounts and responds to specific reinsurer inquiries.
  • Works with in-house Legal/management to manage declaratory judgment actions, including formation and implementation of resolution strategy, settlement valuation and obtaining settlement authority.
  • Collaborates on setting reserves at appropriate level for claims.
  • Coordinates timely processing of payments including verifying proper allocation of such payments across appropriate policies
  • Manages ALAE through strategic handling and bill review/payment processing in coordination with the billing unit.
  • Appropriately documents claims in hard copy and/or systems in accordance with established guidelines.
  • Obtains and maintains adjuster licenses, as required.
  • Travels as necessary.

PERFORMANCE REQUIREMENTS:

  • Strong analytical skills.
  • Strong verbal and written communication skills including proper grammar usage and imparting information in a clear and concise manner.
  • Strong interpersonal skills.
  • Ability to meet assigned deadlines.
  • Promptly responds to inquiries with a sense of urgency.
  • Ability to work in a collaborative and cooperative office environment.
  • Ability to multi-task and effectively deal with interruptions.
  • Ability to follow instructions and established procedures.
  • Proficiency with MS Word, Excel, Office, TEAMS, and internet applications.
  • Highly attentive to details.
  • Able to work under pressure and execute good judgment in sensitive situations.

EDUCATION:

  • BA/BS degree required.
  • J.D. preferred.
  • CPCU or other industry designation a plus.


EXPERIENCE:

  • Minimum three years of experience handling complex general liability claims,environmental and/or latent claims, or a legal degree with insurance coverage or relevant experience preferred.


Job Type: Full-time

$110,000 - $130,000


Disclosure: The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.