Resolution Associate Jobs in Massachusetts (NOW HIRING)

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

FHI is proud of our reputation of employing the industry's most reliable warehouse professionals. We go the extra mile to develop and retain quality associates and offer a career path to leadership roles with greater pay - an approach our customers acknowledge and appreciate.

We're looking for an experienced Warehouse crane resolution operator to join our team.

Pay: $19/hour

What We're Looking For:

• 1st Shift: 5:30 AM - 2:00 PM. Working days are Friday, Saturday, Monday, Wednesday and Thursday every week.
• Warehouse experience preferred but not required.
• Able to lift, walk, bend, and twist most of the workday.
• Strong communication skills and a team-player attitude.
• Reliable and willing to work scheduled shifts.

Crane Resolution Operators perform job duties in a warehouse setting and are expected to accomplish physically demanding work.The crane resolution operators will monitor all crane operations via computer screen to resolve pallet locations in error status.

Responsibilities include:

The primary objective of this role is to maintain maximum throughput and uptime for the Automated Storage and Retrieval System (ASRS). Operators will be responsible for monitoring crane operations on the warehouse floor, using computer systems to identify and resolve pallet location errors.

Key Responsibilities:

• Monitor crane operations via computer screens, identifying and resolving any pallet location errors or system alerts
• Investigate and troubleshoot issues related to crane pickup and delivery to stations
• Inspect and remove any plastic, cardboard, or other debris from pallets that could interfere with crane functionality
• Collaborate with crane mechanics and maintenance teams to resolve ongoing operational issues
• Ensure the safe and efficient operation of the system, meeting both production and safety goals in a fast-paced warehouse environment
• Perform all assigned tasks efficiently and accurately to meet daily productivity and quality targets

Additional Duties:

• Travel around the warehouse on a three- or four-wheel buggy equipped with a laptop
• Use the EMS control center on the laptop to monitor crane status, identifying any error alerts (displayed in red)
• Review error descriptions and determine the cause of the issue with the crane
• Troubleshoot and resolve issues to restore crane functionality
• Reset the crane via the EMS control center to bring it back into operation

*Please note this is not a travel position and you should live local to the site.

We take pride in doing things right, and that includes the way we treat our employees. We offer:

• Starting pay of $19 an hour
• Equipment training
• Full-time, permanent positions with lots of associate development and internal promotion opportunities
• Various shift times are available in a variety of warehouse temperatures/environments
• Benefits: Medical, dental, vision, 401k & paid time off!
• Awesome referral bonus & more incentives
• FHI offers weekly pay and on-the-job training

Qualifications Required:

Education:

We believe that skills and experience are what truly matter. While education can be a valuable asset, it is not a strict requirement for success in this role.

Experience:

• Prior experience as a warehouse associate is preferred
• Experience working in a warehouse environment (e.g., order selector/picking product storage, product staging, powered pallet jack/forklifts, etc.)
• Working with racking systems and loading/unloading pallets (e.g., pulling and placing pallets on/off vertical product racking systems and trucks, maximizing storage by stacking products vertically, etc.)

Skills/Knowledge:

• Good verbal/written communication skills
• Ability to speak, read, and write English for effective communication
• Willingness to work the required schedule
• Ability to speak and write English for effective communication.
• Basic math skills
• Attention to detail and ability to follow directions
• Interact respectfully and courteously with associates, co-workers, management, and customers
• Ability to work in a team environment

Work Environment:

• This position is designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Warehouse environment with extreme heat and cold temperatures

Physical Demands:

• Ability to lift, walk, bend, twist, reach, push and squat most of the workday.
• Handle cases weighing from 25 to 95 pounds and can expect to handle between 50 and 200+ pallets on any given day
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms or alarms) in moderate to loud work environments

By submitting this application, you are providing consent for FHI to contact you via phone (call or text) or email.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for the job. Duties, responsibilities, and/or activities may change at any time with or without notice.

FHI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Location:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!