Resolution Manager Jobs in Hawaii (NOW HIRING)

1. Status: Exempt
2. Report to: GM, DM, CD, EVP, and HRD

Position Summary: Assist the GM to direct restaurant operations through a team of Associate Managers. Ensures increasing levels of customer and employee satisfaction while improving the efficiency of manpower, service, and productivity for the restaurant.

Position Responsibilities:

Assist to manage operations for the restaurant, kitchen, and bar.

Responsible to assist in the achievement of planned sales and profit levels for the restaurant through the implementation, management, and enforcement of Company policies, procedures, programs, and performance standards.

Assist to directly supervise all non-exempt employees during the hours of restaurant operation.

Accountable to assist in the administration and operations to ensure execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.

Requirements Key Qualifications:
Proven leader and achiever that has the ability to thrive in a fast-paced environment.

At least five years of management experience in a full-service restaurant.

Excellent supervisory, communication, and guest service skills is required.

Valid driver's license required.

Personal vehicle required for travel (i.e., specific location sites and or any business related need as required by the Company.

Computer literate in MS Office Applications.

Assist to recruit, train, develop, and communicate with all staff as well as assess performance on a daily basis.

Assist to plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.

Ability to lift and carry up to 50 lbs. on an as-needed basis.

Ability to work any day, any time, and or any shift.

Assists to provide leadership for employee relations through effective communications, coaching, training, and development.

Assists to provide leadership for problem resolution to facilitate faster improvements and improved working relationships.

Ensures compliance with Company standards for food cost control, waste reduction, quality, safety, and exceptional customer service.

Assists to provide leadership to the Associate Managers and staff members.

Assist to determine operation headcount needs and ensures compliance with Company policies, protocols, and procedures.

Assists to manage compliance to state and federal rules and regulations in running a food and beverage establishment.

Performs other related duties as assigned by the GM, DM, CD, EVP, and or HRD.

Reporting to this position are:

Hourly employees

Essential Skills and Experience

Leadership: a demonstrated ability to lead people and get results through others.

Planning: an ability to think ahead and plan over a 3-6 month time span.

Measurement of performance to Company goals and standards and establishment of targets for improvements in safety, quality, cost, delivery and employee relations.

Management: the ability to organize and manage multiple priorities and projects.

Employee training and development.

Quality orientation and attention to detail.

Problem analysis and problem resolution.

Excellent interpersonal and communication skills.

Ability to build high performance teams and a strong team player.

Bachelor's degree preferred or at least 5 years restaurant management experience required.

Receipt and Acknowledgment

I acknowledge and understand the following:

? Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

? The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations, which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform the GM at any time that I am unable to perform these functions in which will be reported to proper Company officials.

? Job duties, tasks, work hours are not guaranteed that may be changed by Management up to the Company level - may change work requirements at any time with or without notice.

? Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of the Company is required.

I have read, understand, and acknowledge this job description outlined above.