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Resolution Manager Jobs in Hawaii (NOW HIRING)

Associa

Community Association Manager

Honolulu, HI · On-site

$54K - $68K/yr

Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee ...

Alaska Airlines

Director Guest Services

Honolulu, HI

$124K - $193K/yr

Partner with the Station Administration team to support the labor contract, including Problem Resolution Management (PRM) process, discipline, and first-step grievance issue resolution. * Act as a ...

New

Alaska Airlines

Director Guest Services

Honolulu, HI · On-site

$162K - $251K/yr

Partner with the Station Administration team to support the labor contract, including Problem Resolution Management (PRM) process, discipline, and first-step grievance issue resolution. * Act as a ...

Haseko Hawaii Inc

Project Manager

Ewa Beach, HI · On-site

$140K - $160K/yr

Receive and address daily issues and create and enact problem resolution plans. * Prepare or ... Management of repair and maintenance activities. * Prepare or review master planning, development ...

Haseko Hawaii Inc

Project Manager

Ewa Beach, HI · On-site

$140K - $160K/yr

Receive and address daily issues and create and enact problem resolution plans. * Prepare or ... Management of repair and maintenance activities. * Prepare or review master planning, development ...

CoolSys

Assistant Branch Manager

Honolulu, HI · On-site

$30 - $37/hr

Demonstrated ability to document and report information essential for the resolution and ... management and customers. JOB REQUIREMENTS * Strong computer (MS Office) skills, as well as ...

CoolSys

Assistant Branch Manager

Honolulu, HI · On-site

$30 - $37/hr

Demonstrated ability to document and report information essential for the resolution and ... management and customers. JOB REQUIREMENTS * Strong computer (MS Office) skills, as well as ...

CoolSys

$21.63 - $27.88/hr

Demonstrated ability to document and report information essential for the resolution and ... management and customers. JOB REQUIREMENTS * Strong computer (MS Office) skills, as well as ...

CoolSys

Assistant Branch Manager

Honolulu, HI · On-site

$21.63 - $27.88/hr

Demonstrated ability to document and report information essential for the resolution and ... management and customers. JOB REQUIREMENTS * Strong computer (MS Office) skills, as well as ...

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Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Hawaii

Resolution Manager information

See Hawaii salary details

$25.9K

$71.5K

$136.6K

How much do resolution manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for resolution manager in Hawaii is $71,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,419.00 and $86,839.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Hawaii? For Resolution Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Hawaii look for? The top searched job categories for Resolution Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Resolution Manager jobs? Cities in Hawaii with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $71,482 per year, or $34.4 per hour.

Program Manager - Products

Hawaii Medical Service Association

Honolulu, HI • Hybrid

Full-time

Posted 17 days ago

Job description

  1. Product Program Management:
    • Manages product-related programs, product launches, projects, initiatives, and workstreams to ensure timely, coordinated, and effective execution across the product lifecycle:
      • Develops and manages product program plans, including scope, objectives, requirements, milestones, timelines, resources, dependencies, risks, issues, decisions, and success measures.
      • Develops full-scale project plans, including defining project tasks, timelines, resource requirements, budget needs, and resource allocation.
      • Manages program governance, status reporting, issue escalation, change requests, implementation decisions, stakeholder communications, and post-implementation follow-up.
      • Ensures assigned product programs are delivered on time, within approved scope, and consistent with product strategy, operational readiness, compliance requirements, and business objectives.
      • Applies product subject matter expertise to identify dependencies, clarify requirements, resolve issues, and support informed decisions throughout planning and execution.
      • Develops and presents executive-level presentations & summaries, business cases, program updates, and decision-support materials for leadership, translating complex product, program, operational, and financial information into clear, actionable insights.
      • May act as business owner as needed to provide ongoing project support.
  2. Product & Health Programs Operations, Governance & Vendor Management
    • Conducts feasibility assessments and supports the implementation, administration, and ongoing management of health programs, services, and vendor-supported solutions.
    • Manages vendor relationships, operational performance, contractual obligations, and related issue resolution activities.
    • Supports health program governance, compliance, audit, reporting, and program evaluation activities, including committee and subcommittee management.
    • Evaluates program performance and identifies opportunities to improve outcomes, member experience, operational efficiency, and financial results.
    • Assists with product filings, regulatory submissions, benefit documentation, and implementation of approved changes.
    • Supports ongoing Commercial Products business operations and departmental initiatives.
  3. Product Analysis, Support, and Stakeholder Consultation:
    • Supports product strategy, portfolio management, and decision-making by coordinating market, competitive, pricing, utilization, financial, customer impact, and operational analyses.
    • Uses product expertise to evaluate business needs, identify product and program impacts, define issues, develop options, and recommend practical solutions.
    • Monitors product performance, regulatory changes, market trends, operational results, and customer feedback to identify program needs and improvement opportunities.
    • Coordinates reviews with subject matter experts and supports compliant, timely implementation of mandated product changes.
    • Develops and presents product program updates, executive summaries, decision materials, change summaries, and client-facing content that translate complex product and benefit concepts into clear, actionable information.
    • Supports go-to-market activities for new and existing products and programs, including implementation planning, stakeholder coordination, launch readiness, communications, and post-launch monitoring.
    • Coordinates development of internal training materials, job aids, process documentation, FAQs, and reference tools to support operational readiness and successful implementation of product and program changes.
  4. Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
  1. Bachelor's degree and five years of related work experience in program management, project management, product management, health program administration, product operations, health plan operations, benefit administration; or an equivalent combination of education, training, and experience.
  2. Experience managing cross-functional programs, projects, or operational initiatives involving scope, timelines, deliverables, risks, stakeholder communications, implementation activities, and reporting.
  3. Experience supporting healthcare products, health programs, vendor-supported services, operational initiatives, or business process improvement efforts.
  4. Strong program and project management skills, including planning, execution, facilitation, risk management, issue resolution, stakeholder engagement, and status reporting.
  5. Working knowledge of health insurance products, health programs, benefit administration, product operations, healthcare delivery, or related business functions.
  6. Knowledge of vendor management principles, operational performance monitoring, and service delivery management.
  7. Strong analytical and problem-solving skills with the ability to evaluate program performance, business impacts, operational effectiveness, financial results, utilization trends, and customer needs.
  8. Strong written, verbal, and presentation skills, with the ability to develop executive summaries, business cases, decision-support materials, training content, and stakeholder communications.
  9. Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines simultaneously.
  10. Intermediate knowledge in Microsoft Office applications, including Excel, PowerPoint, Project, Word, Outlook, and Teams.
  11. Ability to create professional presentations, reports, dashboards, training materials, and executive-level communications.

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